Camelot Specialty Limos, Inc

Camelot Specialty Limos, Inc

Camelot Specialty Limos, Inc locationLower Melville, New York

(28 Reviews)
Camelot Specialty Limos, Inc Reviews

Reviews


Review of Camelot Specialty Limos, Inc by Samantha Katz
5 27/06/2018 Samantha Katz

I had the most pleasurable experience from booking to being dropped off at home with this company. I set everything up with Nicole Johansen who was nothing but personable & accommodating. I had changed my plans numerous times due to unsure friends and head count and she was understanding and assisted me every step of the way. I booked a 26 person limo/bus. The driver Andy (?) was a lot of fun and put up with my crowd lol! I will be using them for all my winery trips, city parties and my wedding. This company is the best on the island!

Review of Camelot Specialty Limos, Inc by MrAbruzzo10
5 08/06/2018 MrAbruzzo10

Amazing experience with this company!!! Set up the 38 person Party bus for a wine trip out to Long Island from the city and was the best price around, perfectly on time(actually arrived early) and the driver was awesome!! Any worries beforehand Joe the owner took care of them all. Would and will absolutely be using this company again for my future events

Review of Camelot Specialty Limos, Inc by Shana Siegel
1 22/05/2018 Shana Siegel

If I could give no stars I would...TERRIBLE!!!! I got married on 4/27 and this company is a preferred vendor to the venue. The driver picked me up first and then was going to pick up my husband with the groomsmen. He had no idea where he was going, if he had clearance for the SSP and he didnt have the correct GPS. My sister in law had to provide him directions the whole way. He then had to call the best man to get directions to pick up groomsmen and my husband bc he didnt know how to get there. IF that was the only thing that went wrong I may not have a problem . We were supposed to have 2 cars pick us up at the end of the night. Me and my husbands car NEVER came we were left waiting until 1:30am !!! luckily we had 1 family member still at the venue willing to drive us home. When the second limo arrived to take the rest of the family home he couldnt even reach the other limo to find out where they were. We calling Camelot that night and we have yet to hear from them.. DO NOT USE!!!!

Review of Camelot Specialty Limos, Inc by Dan Petrocelli
5 12/12/2017 Dan Petrocelli

We used Camelot last night for the second time and once again the experience was outstanding. From the courteous customer service when we booked the 14 passenger Mercedes Sprinter (roomy and comfortable with complete entertainment systems) to the promptness and courtesy of Jonesy the driver, whom we will always request. He was absolutely the friendliest and best driver ever. Thank you Camelot (and Jonesy) for making our family’s Christmas experience to Brooklyn a memorable one. Can’t wait for our next excursion with you.

Review of Camelot Specialty Limos, Inc by Veronica Silva
5 03/11/2017 Veronica Silva

As a wedding vendor myself, I have to say I'm highly impressed with Camelot's limo drivers, especially Chris Levano. I had the pleasure of working with him at a wedding on Oct. 29th. He was not only pleasant, but he went above and beyond what I've seen most drivers do. When he arrived, he went over all the timeline details and made sure to keep everyone on that timeline! I witnessed him help the bride with her train into the church and then after the ceremony, he took all of the flowers (bridesmaids included) and placed them in the trunk so that they weren't damaged or thrown around during the ride to the venue. He was accommodating to extra stops requested by the bridal party. I even saw his stock of emergency items - items that you might need just in case. That's something I only see wedding planners with (but not everyone has a planner, so it was great that he had all those items). I was thoroughly impressed!

I also had the pleasure of working with two fellas (I unfortunately did not get their names) at a wedding on 9/30. While I wasn't around them as extensively as I was with Chris, I was still impressed by their professionalism, timeliness and attentiveness to the couple and bridal party.

Great job Camelot! Keep up the good work :)

Review of Camelot Specialty Limos, Inc by Vanessa Battiato
5 08/10/2017 Vanessa Battiato

We used Camelot for our wedding and also bachelorette party. Joe helped us coordinate everything to not only get the timing right of when the bus/cars should arrive but also help us to get the best price. Our Rolls Royce and party bus were perfect and really made the day and our bridal party comfortable. We appreciate all of Joe's and the Camelot company help and wonderful service and will be using them in the future!
Thank you Camelot!

Review of Camelot Specialty Limos, Inc by Roderick Campbell
3 07/09/2017 Roderick Campbell

We used Camelot for our wedding but we were disappointed by our driver's service. He did not get my bride to the venue on time and that alone throw everything else (photos, ceremony) time-wise. A 20 min drive took almost an hour!!! Also, he was not very willing to provide all the services we paid for. She had to call the office on her wedding day!!The limo was good and so is the office staff but that dude...I wish I didn't tip him before he went for my lady!!!

Review of Camelot Specialty Limos, Inc by Michael Pesce
1 02/09/2017 Michael Pesce

Do not book with Camelot unless you are ABSOLUTELY sure of your travel plans, you will have no recourse to recoup any money you pay them once you allow them access to your credit card account.

I made a reservation with Camelot Limos for airport transportation to LGA from Long Island a full two months in advance. Upon receiving their contract later in the day, I was uncomfortable with their "cancellation policy" because it truly offered no opportunity to recoup your payment no matter how far in advance you might need to cancel. Here's their wording directly from their emailed contract:

"Cancellations are not valid over the phone. They must be in writing and signed by the person on the contract, and they must be hand delivered, mailed, faxed, or a scanned signed copy emailed to Camelot Limos. If you cancel this contract at any time you are required to pay the entire remaining balance stated in the contract to Camelot Specialty Limos, Inc. There are no refunds for canceled jobs, and/or cancellations due to inclement weather and/or acts of God."

After I made the phone reservation and was awaiting the contract/written CC authorization, they charged my card IMMEDIATELY without waiting for me to sign the contract/authorization.

Upon learning of their lack of cancellation policy I called and emailed multiple times the following day to make clear I would not be signing the contract and would expect the inappropriate charge (nearly $200) be returned immediately. Camelot ducked me for a few days and finally connected me to their owner who begrudgingly agreed to return the credit.

Two days later I received a PARTIAL refund but not the entire amount, which then forced me to enter a formal credit card dispute. It was clear the return credit difference was punitive and frankly, petty.

This was all COMPLETELY unnecessary. I've used Camelot before and would have certainly used them again had they not made an issue of this and simply offered a normal cancellation policy. Calls to at least three of their highly rated LI competitors assured me that they would absolutely not charge me for a cancellation within a stated time period, for most only 24 hours.

DO NOT book with Camelot unless you are ABSOLUTELY sure of your plans, you will have no recourse to recoup any money you pay them once you allow them access to your credit card account.

Review of Camelot Specialty Limos, Inc by Thomas Berti
5 Thomas Berti

We book Camelot every year when we go into New York City for a cruise. Camelot friendly staff helps schedule the best pick up times, the driver is always early and knows the best way around the city. Not to mention the vehicles look fantastic!

Review of Camelot Specialty Limos, Inc by Melissa Siegel
5 Melissa Siegel

PERFECTION! Chris was our driver from start to finish our whole day and he was prompt, courteous, polite, helpful, funny, and so relaxed! He was there early for both pick ups and drop offs and helped us ladies on and off the bus- even offered to carry things for us! True gentleman! My parents had a separate driver and they said he was amazing as well!
We booked with Camelot in April and we LOVED meeting with the ladies in the office. When I had questions, they were so informative and answered promptly! Even when we made changes they were so awesome!!! HIGHLY RECOMMEND!

Review of Camelot Specialty Limos, Inc by Karen Engelage Edmondson
5 Karen Engelage Edmondson

My experience with Camelot Limos was outstanding! They employees were kind, helpful, and professional. We received a great price for a ride home from the airport. The driver was awesome! He was waiting for us, as promised, and he got us home quickly.I will recommend Camelot to my friends and family and use them again in the future.

Review of Camelot Specialty Limos, Inc by Peter Kassimatis
5 Peter Kassimatis

We used Camelot for our wedding and they were a great company to work with! We booked the Mercedes GL450 and Chrysler 300 both for the wedding party for transportation to the venue. We met with a few limo places, and Camelot had the best selection for a decent price. The vehicles were clean and spacious and stocked with champagne for our special day, and the drivers were very pleasant and professional. They arrived 30 minutes early to pick us up and stayed on-site for our pictures. We would book them again.

Thanks,
Peter and Mike
4-29-16

Review of Camelot Specialty Limos, Inc by Carlee Ancona
5 Carlee Ancona

The customer service is phenomenal! They are willing to work out the best deals for you and your party. The busses are in great shape and they have exactly what you are looking for! Highly recommend. Will be using them again in the future�Thank you Camelot Specialty Limbos, Inc.

Review of Camelot Specialty Limos, Inc by Mia Maria
5 Mia Maria

I am very pleased with the service I received from the moment I walked into Camelot Specialty Limos to book transportation for my wedding straight through to the day of (9/20)! The sales representatives were very patient and pleasant each time I called to add another car, and change pick up and drop off locations. The drivers all arrived a few minutes a head of schedule to ensure that they would be there on time for each pick up. The buses and limos were clean and well stocked. The drivers were professional and extremely helpful. My driver even fixed my obnoxiously long train as I entered the church, and was waiting in the vestibule with cold water for my husband and I to drink right before the receiving line assembled. I was also happy to discover that my last minute add on of a black explorer was changed to a white limo. I am glad I chose Camelot, and I plan to keep doing so in the future!

Review of Camelot Specialty Limos, Inc by Daniella Lanzafame Ferraro
1 Daniella Lanzafame Ferraro

The drivers complain about the company to the customer and complain how tired and overworked they are-- which is clearly visible. My husband and I were just hoping we were going to make it to the airport alive. And then , our driver who picked us up from the airport was late and on top of that -- almost side swiped my neighbors car and knocked over their garbage pails. Not exactly 5 star service !

Review of Camelot Specialty Limos, Inc by Jamie Garcia
5 Jamie Garcia

I used Camelot for the second time last weekend because we were so impressed the first time. I organized a wine tour for 15 ladies and our driver was super-professional and helpful, even making the car available to a few of our guests who needed to use the car while it was parked for personal, post-baby, reasons. I would definitely use them a third time. The office staff and the driver and car are exceptional.

Review of Camelot Specialty Limos, Inc by Celi Macchia
5 Celi Macchia

I wanted to take the time to let you know of the great service we received from the moment we booked with your company as well as the pick up and drop off from your driver, Andy. There was a little issue with the air conditioning but nothing that would keep us from booking again. Your company is definitely one to be proud of.

Two years ago we booked with another company in Melville and were left stranded at the airport so we didn't know what to expect this time. We were so appreciative of everything, including the confirmation call before we left for our trip and the call easing our minds knowing the driver was there waiting and ready for us even before we got off of the ship.

In a world filled with so many people complaining and being self centered I wanted to take the time to thank you again.

Have a wonderful 4th of July weekend!

Review of Camelot Specialty Limos, Inc by Ronnie Silva
5 Ronnie Silva

As a wedding vendor myself, I have to say I'm highly impressed with Camelot's limo drivers, especially Chris Levano. I had the pleasure of working with him at a wedding on Oct. 29th. He was not only pleasant, but he went above and beyond what I've seen most drivers do. When he arrived, he went over all the timeline details and made sure to keep everyone on that timeline! I witnessed him help the bride with her train into the church and then after the ceremony, he took all of the flowers (bridesmaids included) and placed them in the trunk so that they weren't damaged or thrown around during the ride to the venue. He was accommodating to extra stops requested by the bridal party. I even saw his stock of emergency items - items that you might need just in case. That's something I only see wedding planners with (but not everyone has a planner, so it was great that he had all those items). I was thoroughly impressed!

I also had the pleasure of working with two fellas (I unfortunately did not get their names) at a wedding on 9/30. While I wasn't around them as extensively as I was with Chris, I was still impressed by their professionalism, timeliness and attentiveness to the couple and bridal party.

Great job Camelot! Keep up the good work :)

Review of Camelot Specialty Limos, Inc by Mary Ladd
5 Mary Ladd

Highly recommend this extremely professional, reliable clean limo service. Safe drivers, punctual and accommodating. Great company, great family! Thank you Camelot specialty Limos �

Review of Camelot Specialty Limos, Inc by Jilliane Gonzalez-Correa
5 Jilliane Gonzalez-Correa

From beginning to end everything was amazing. Thank you. We used them 4 years ago for our wedding and the cars were beautiful.

Review of Camelot Specialty Limos, Inc by Alyssa Feihel
5 Alyssa Feihel

Camelot Limos was absolutely wonderful and made our wedding a day we will never forget. Having a Nor-easter on your wedding day certainly isn't the best of news, but these guys made the best of a tough situation. While they could not send their antique Rolls Royce because of safety reasons, they sent a stunning substitute and we were still driven and care for in style. The drivers were incredibly caring and attentive and made sure that I stayed as dry as possible in my dress and cape. They truly took care of us and we cannot speak highly enough about them. Thank you for making our wedding day one we will never forget. We would gladly recommend them to everyone looking for the best.

Review of Camelot Specialty Limos, Inc by Amanda Michelle
4 Amanda Michelle

I am very disappointed and am currently waiting for a solution to the biggest error that could have been made by this company My wedding was in the Bronx, NY and I could have hired any company for the transportation of my bridal party but I went with Camelot. I am a type A person and had everything planned out with charts and timelines. I did not account for something like this to happen with the limo. Now, Camelot has very respectable staff and prompt responses and the service up until the day was great. My husband and I drove all the way out to LI to see the fleet. We spoke with the owner directly and specifically requested a limo for a special reason. Instead, we get "upgraded" to a limo we did not want or ask for and guess what??! the Limo breaks down in front of the church. My bridal party had no way of getting to the venue and we lost time scrambling to get them a ride. I am thankful I was even able to get to the church. That would have been horrifying. Luckily, my husband and I had our own transportation getaway car which is why we specially requested the specific limo. I am truly disappointed that this was the only thing that went wrong at my wedding. I do appreciate that first thing in the morning the next business day, the owner called to apologize. I understand things happen and cars breakdown but not telling us about this so called "upgrade" was truly unprofessional and disrespectful and my husband and I wish it didn't happen because everything else went just fine. I am pending on a solution to this and will update my review once it has come to that point.


-----UPDATE-----
A solution has been made which i am satisfied with. If anything, Camelot does have good customer service and coming from a CSR background, I most definitely relate. Joe listened and came through. I reiterate, the staff is great! While I am still upset we missed out on time getting to the venue and lost photo opps we will never get back, the solution has alleviated the issue.

Review of Camelot Specialty Limos, Inc by Mike Pauciullo
5 Mike Pauciullo

Joe and the staff were amazing. They got me and my wife to or wedding on time and in style ! Thanks guys for the perfect customer service ! Highly suggest them !!

Review of Camelot Specialty Limos, Inc by Vickie Lofaro Mitchell
5 Vickie Lofaro Mitchell

I would like to thank Camelot limo for their fantastic service and to personally thank the driver last night Jones. He was fantastic and the kids had a great time. Very accommodating to the parents, personally assuring them their safety is his utmost concern. Above and beyond what we had hoped for. Customer service was outstanding, easy to work with

Thank you for making senior prom memorable and safe

Review of Camelot Specialty Limos, Inc by Angela Dunphy
5 Angela Dunphy

I organized the bus for a junior prom with Camelot and had a great experience. Each person I spoke to was very accommodating and helpful. The driver Chris Levano was very professional. He was very good with the kids. He put my mind at ease as I felt that they were in good hands. I would highly recommend using them as I plan to with any future occasions.

Review of Camelot Specialty Limos, Inc by Lynn Menzies
5 Lynn Menzies

I cannot THANK Joe and his company enough. My son and his new wife had so much to juggle between their demanding jobs and wedding planning, that somehow the Limo rental escaped them. They contacted me, to my horror, quite close to the wedding to do them a “favor”. This was to find and hire a Limo!
I went right to Camelot, who I had used the year before as a surprise Limo gift for a client of mine that has special needs.
Joe went above and beyond, helping me with the two most amazing Mercedes Sprinter Limos. Everyone was amazed at how “cool” they were, and also the beautiful interior was a wonderful surprise for the ladies! The Limos arrived promptly, earlier than expected. The driver was calm, happy, and professional even though our bridal party had them waiting for quite a while because of the photographers. The Driver was amazing, (I’m so sorry I cannot remember his name), and the ride was so so smooth. Being greeted with a big warm smile on the rainy day that wasn’t planned made us all feel so much better.
Joe, The owner, is a kind and gracious man, whose priorities are in the right place, especially while walking that fine line of owning a business and making his customers happy. Thank you Joe and the drivers so much!! You made the day that much easier and calmer. Knowing you are in the right hands for such an important day is the best reason for using Camelot!

Review of Camelot Specialty Limos, Inc by Theresa Gallagher
1 Theresa Gallagher

These people are horrible! Ordered a specialty limo for my niece who got married on June 30th. It was 90 degrees that day. Limo came late with a broken a air conditioner. Imagine her hair and makeup melting in a 100 degree car. It was also the drivers first day. He didn't open the limo doors for her and absolutely NO limo driver etiquette. He took her to the church but her and her new husband would not get in the car to the reception so we sent him away. When she called to complain she was told there is nothing they can do about it. No refund, nothing. I would strongly advise against using this company!

Review of Camelot Specialty Limos, Inc by Elizabeth Maher-Reilly
5 Elizabeth Maher-Reilly

I cannot thank Joe and his staff at Camelot for making our night out amazing and stress free. Taking a large group of 13 year olds is a task in itself but they made it safe and easy. The driver arrived early, showed the kids how to use all the equipment. When the concert was over it was very late and he was waiting for us right outside the exit. I cannot thank you enough for making our night out fun for both the kids and adults!!

Camelot Specialty Limos, Inc


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