Black Lion Heating and Air Conditioning
Firloch, Washington
(285)
Firloch, Washington
(285)
285 customer reviews
Tanya H.
Christmas Eve I woke up frozen. I wondered downstairs to find the furnace was not working.I thought I had not chance of finding help till after the holidays and so Christmas would be a cold uncomfortable affair. I called Blacklion and was delighted to hear a helpful friendly lady pick up immediately, listen and tell me she could have a technician to me in 90 minutes on CHRISTMAS EVE!!! He was a diagnostic genius, polite, engaging and professional.JJ fixed my furnace, then came back to make adjustments to my thermostat that was neded at 5 PM to ensure I was all set. They are responsive and follow up return requests immediately.The pictures shows a warm Christmas made possible by The Team at Black Lion. I highly recommend this company, so give them a call for well priced red carpet customer service for heating amd AC. Give them call today and you will be in good hands. More...
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Brian J.
I have continued using Black Lion as my HVAC provider. They installed a heat pump at my new house in 2016, beating every other bid by several thousand dollars. They were able to install a continuous compressor high end heat pump for $2000 less than costco's bid for a two speed compressor. They have been out on a couple of routine service calls and have been very responsive. Following a normal maintenance call this last spring, we had some cooling issues and called them about it. The refrigerant was low, and they said they should have caught it at the normally scheduled maintenance. They waived the diagnostic fee for that visit, and refilled the refrigerant immediately to get the heat pump going again. More...
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J. W.
I've been unfortunate enough to experience two furnace breakdowns this year. The first repair required a new main circuit board, the second visit a few months later required an inducer motor. The problems while unrelated, are routine for an aging furnace. In both instances I was visited by J. J. from Black Lion. He was always prompt, coming at the time promised, was able to diagnose the fault, and make repairs either the same day by running for parts, or by ordering what was needed. He was always professional, thorough, and gave very good and educational explanations of what was going on in the furnace. I highly recommend him. More...
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Paula R.
Our furnace stopped working and we called Black Lion. Sarah set our appointment for the next morning and she was so professional and helpful. Parker came out and he arrived exactly on time which was awesome. He was professional and got the furnace working so we wouldn't be without heat until they came and installed a new furnace. Manny and Kenny arrived the next morning and did an excellent job with installing the new furnace and removing the old one. They arrived right on time and made sure everything was installed perfectly. I would recommend this company to anyone wanting an honest and professional heating and cooling company. More...
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Steven Dix
Quick and prompt service. Technician was very friendly and seems to have done a good job!
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The happy Staying at home husband! & chewie
Rated highly for: Responsiveness, Value, Quality
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Joe Fierst
Rated highly for: Punctuality, Responsiveness, Quality, Value
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anthony kagochi
Great service! I called over the holiday weekend and an actual human picked up and scheduled an appointment for the upcoming Monday. Most places were 2 weeks out. Technician was friendly and knowledgeable. He explained what was happening and showed me the part that was damaged, replaced it with a new one and he was done within 45 min. He then gave me some advice on him I as the homeowner could take better care of the furnace. More...
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Peter E
Rated highly for: Responsiveness, Punctuality, QualityI have used Black Lion for years including a four furnace installs. All work without any issues . They are well priced and do fantastic work. Above all, they are HONEST and will not gouge you like other companies out there. I highly recommend Black Lion for any type of HVAC work. More...
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Juergen Klott
Rated highly for: Punctuality, Quality, ValueOverall great service!
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Suzanne M.
There is a lot of competition in this industry, but Black Lion is the absolute top if you expect excellent service and competitive pricing. Their solution for my A/C installation was about 2/3 of what their main competitor's was. I did not need everything I had been quoted by the other company, and knew it. The people at Black Lion were honest, made no assumptions about my budget, and the installation went off without a hitch. Every single person, from the person making the appointment to the installers was a consummate professional, and pleasant as well. Just really good people. I highly recommend them. More...
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Amy Marderosian
Great service, friendly, and quick.
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Alfred Lind
I have been in the construction business for over 40 years. I'm a licensed general contractor specializing in foundation repair. I had Blacklion work at my own residence. They have exceeded all my expectations. They have good communication, they keep a clean site, their work is exemplary, they're very considerate, and have good prices. I'm very pleased with the overall results. More...
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Charlie Kim
My thermostat lost power on the cold day and I made a service call to Black Lion in the morning. Electricians came in afternoon and fixed the problem in 10 minutes. Glad I had my furnace installed by Black Lion and they hold their reputation to follow up with any issues. More...
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Janet P.
Excellent customer service lightning speed response to my needs.. technician Parker was phenomenal and informative honest and thorough! five stars all the way!
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Britt T.
I had the Mitsubishi Ductless Mini Split Heat Pump installed this summer, and while I was assuming I'd be using it mainly for air conditioning, now that Fall has hit I'm realizing I like it even more as a heater than an air conditioner! Maybe it's the mild summer we had, or the freezing fall - but this thing heats like a dream and keep me real cozy. 10/10 would recommend Black Lion for all your heating and cooling needs. More...
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GARRETT DAVIS
Knowledgeable, efficient & moderately priced
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Ron Morey
Louis was on time, professional and thorough with his annual check up of our heating and air-conditioning HVAC. We would have him back any day and we’re happy we went with black lion!
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Ryan Carver
Black lion was amazing to work with. I had a situation that needed to be resolved quickly for a tenant with a new baby, and they went out of their way to help. From Irene in the office helping me with scheduling, to the tech who went to my home to address the issue, they get 5 stars all the way around. Customer service, support, field execution, and fair pricing. Thanks Black Lion! Highly recommended! More...
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Cora P.
I work for a real estate group that had a home listing on the market on October 23rd. The home had a broken gas fireplace and Black Lion was the only place out of the several I called that was able to fit us in at a short notice. They were professional and incredibly helpful. The serviceman who came out was very polite and worked quickly. I would highly recommend Black Lion HVAC for any of your HVAC needs, they're wonderful! More...
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Mrs. C.
Always so nervous when it comes to home repairs because you hear so many horror stories but my experience with this company exceeded my expectations. I first looked to our cities fb page for recommendations on heater repair after ours started smelling like burning plastic. The fb page was filled with post after post of happy customers. I was sold. Made the appointment and they were able to come in a reasonable amount of time and gave me a decent window when they would come. The repair man was polite and well kept. When he was done with the work he showed me exactly what was wrong instead of just telling me. It was great to actually see the Damage and not just take his word for it. Price was well below what we budgeted and I didn't feel pressured to add extra services. The repair was quick and he left the area cleaner then when he arrived. More...
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Jason T.
Our 20 year old furnace stopped working on the coldest day of the season. Many people had heating issues that day so it was hard to find service. Someone from another company came out and told me the igniter had shorted out the motherboard, so my choice would be to replace the furnace rather than pay for new parts on such an old machine. Jason Smith from Black Lion came out to give an estimate the next morning. He said the igniter-motherboard problem didn't sound right and got it up and running again within minutes - with no tools! - and for no charge because he said it wasn't a service call. With no heat and no appointments until the following week, we thought for sure we'd have to find a hotel for the weekend, but Jason saved the day! More...
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John G.
Needed a new furnace, got multiple bids, Black Lion beat them all. Accepted their bid on Monday had the new furnace Wednesday. Two pleasant installers did an outstanding job. More...
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Paris Eastside
Global warming is a reality and even in Seattle we decided this year to install Central AC in our Bellevue home. After meeting 4 companies Black lion proved to be the best on paper, then it was confirmed by a seamless installation, with a crew that did everything to make me happy (including a more tricky path for the electrical part of the job so the front of the house would be preserved, at no extra cost). We now signed a maintenance contract with them and yesterday was the first visit. As the rest it was perfect. A special mention to the admin team who is also pleasant to work with and efficient. Couldn't be more happy. More...
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Jane C.
Ryan was the electrician who came out to do an outside light installation. He did an amazing job even with some out of the ordinary requests and everything came out great. I would definitely say worth the money and I would reach out to them again. More...
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Aishwarya Kalyanasundaram
We used BlackLion for ac/furnace installation and for ongoing yearly maintenance as well. Anish did a very detailed maintenance and not hurried at all; he gave good recommendations along with sound justification. More...
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Hal Itzkovics
Purchased a gas furnace and AC unit from Black Lion after comparing bids. They are competitively priced and installed the system in a day as promised. Installers and maintenance people are clean and efficient. I signed up for their maintenance plan and appreciate seeing the same person who specified the system now checking and cleaning it. Thanks Kyle and Black Lion. More...
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Sandra H.
I had a great experience with Jeff. My heater wasn't working, so he came to take a look at it. He came on time and was friendly and explained everything to me. He told me I would probably need a new furnace in a couple of years. I appreciate that he didn't try to sell me one on the spot instead of trying to repair the one I had. That makes me loyal to businesses who see me as a long term customer, versus a quick sale. They will get my business when the time comes and I do need a new furnace. I would definitely recommend them for any AC/heating needs. More...
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Catherine Myre
I use this company for my home and a rental I own. The technicians are always courteous, friendly, and efficient. I'm very pleased with their service.
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Kristin T.
Thought the blower on our furnace had finally given up the ghost. Called and was able to get a next day apt. Nick was prompt, arrived right at the start of our service apt window. He checked everything out and the blower is fine, didn't see any issues. We definitely will be giving Black Lion a call when we need to replace the furnace or need assistance again. More...
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Carl B.
We were Very happy with the service from Black Lion. They kept us up-to-date about the schedule, so we could plan accordingly. The service was very professional and informative, and we will use them again in the future. Our service was for two furnaces and an air conditioning unit. More...
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Brendan D.
I have used Black Lion several times and found their work to be complete and thorough. I'll continue to use them for future needs as they were price and feature competitive when selecting my home heating. They're pros and communicate well and in a timely fashion. More...
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Cindy S.
I have used Black Lion for a few years for two houses. I'm happy with their promptness, their friendliness, and their service. Their prices seen reasonable as well. The air conditioner they installed began failing after only 22 months on Labor Day. I emailed them to open a service call and they responded immediately on Labor Day at 7pm! They were out in a couple days and replaced the compressor. This was at no charge since I maintain a service contract with them. The only complaint I have is that communication within the company seems spotty. I've had furnace maintenance on my new furnace twice now and they've still neglect to bring proper filters to replace even though I ask for them at appointment time. Then, a gas leak was discovered during my last appointment on a 2 year old furnace which may have been there previously, when the labor was under warranty, but the maintenance person told me that it doesn't get checked unless there's a smell and his nose is particularly sensitive. I'm bummed that it isn't checked routinely. So, I'll be paying labor to repair this issue. Overall, however, I've been very pleased with the company and intend to continue with them. More...
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Alicia Moneyhun
for furnace at air conditioners, this is THE company to work with. Always helpful, great service and very friendly, knowledgeable staff.
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dave roberts
We have had BL replace our heat exchange unit and install an air condition unit. Each time they were on time and left a clean work area. This last time was a warranty issue that a less honest business could have charged me and I would not have known the difference. The help has always been very courteous. Thank you B, we will use you again. More...
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Michael Clifford
When we bought this furnace it was the model that runs at 90% efficiency. It is a Bryant. We also bought the annual service package. For the second year in a row we have had the same technician. He is knowledgeable, efficient, friendly, helpful and willing to take the time to help us understand how this furnace works and how the electronics of our thermostat interface with it. I would recommend this company to anyone. We feel confident that i in the unlikely event any issues arise with the future they will be responded to promptly and effectively. More...
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Hayven Allshouse
Had them out to service my Mom's furnace. They made it out timely, The tech took his time, and made my mom feel very comfortable. The customer service is fantastic. Nick did a great job working with my mom (who is aging), to figure out the best course of action for fixing her furnace. Plus the summer discount was helpful. Get your furnace checked before it breaks - these guys are great! More...
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Alec Allshouse
I was super disappointed when my regular furnace technician retired . I totally understand, you can’t work forever. Any who, I am assuming that he sold his phone number to Black Lion. Because when I called his number, Black Lion answered. I was pleased with the quoted price and agreed for them to came out and service my furnace. After everything was said and done. The service experience was worth it. Charges were communicated clearly before agreed to. The technician was seasoned and well put together. 5 stars all around. ✌️❤️ More...
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Dorothy Eikanger
Our technician arrived promptly and was friendly and respectful of our house. He explained everything he did and cleaned up carefully. Looks like we are good to go for the fall and winter seasons. Thank you! More...
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Kris Giovanetti
JJ did a fabulous job! He was on time, courteous, and efficient with his work. Black Lion has provided me with excellent service for more than 4 years. Highly recommend!
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Jeff O'Day
Fabulous company, fabulous experience
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Randy Gray
Great job. Anish was very professional...thanks!
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Leora Alhadeff
The whole team at Black Lion is amazing. Service is prompt, professional, and they truly care about your comfort and your experience. Highly recommend!!
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Sheila James
Black Lion was awesome. Had a time sensitive issue and our regular company couldn't bet to our home for weeks! Black Lion came the next morning. Parker is great. Will use them in the future! More...
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Tara F.
Nothing but good experiences with these folks! I'd honestly completely forgotten that we'd set up yearly maintenance with them, so the polite reminder call we received in order to set an appointment was very helpful.
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Mike Talbott
The person from Black Lion who came to service our heat pump, furnace, and gas fireplace was professional and friendly. He knew what he was doing and was able to explain things that I could understand. Everything was left clean and back in place. I highly recommend Black Lion Heating and Air Conditioning More...
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Sarah McGuire
They had availability same day, service technician was friendly and knowledgeable. So pleased they were the first company I called!
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Susan P.
We used Black Lion to install a/c through Home Depot. They were great from first phone call to follow up phone call. Professional, timely, efficient and clean in their work. We had reached out to another large company in the area and the estimate experience WAS totally different. Customer service was absolutely what swung our decision to Black Lion and we are happy we did. The new a/c is working well! More...
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Laura A.
We are - and have been - very satisfied with Black Lion. The technicians set a high bar for excellence, knowledge, strong communication, and cleaning up. The company excels at receiving feedback, follow up, customer service, and fair pricing. We shopped around for an air conditioning installation and maintenance company three years ago and have been 100% pleased that we chose Black Lion. More...
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John
We have had a great experience working with Black Lion! From the initial estimate to the overall work and running of the AC system, they have been professional and courteous throughout the entire process. If you’re looking for any HVAC needs, pick up the phone and call them! More...
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