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About

AC Pros the number one service provider for heating and cooling in the Richardson and Plano area is exceptional customer service. Of course the superior quality of workmanship that goes into the service work is equally as important, but this is all a part of taking care of the customer.

Reviews (66)

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Nancy F

24 August 2019

Joel came out as soon as he could today & fixed the problem & checked our other unit as well. Great service!

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Bill L

11 July 2019

As part of my duct replacement, a blast test was performed by Gus and his crew, Jonathan, Jose and Cole. Prompt arrival, professional attitude, and great care of my home made an excellent job accomplished quickly. I will recommend this company and these guys for any type of AC work. More...

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Rebecca W.

21 June 2019

5 stars. My husband called AC Pros and talked to Joel earlier this evening and he came by around 10:30 tonight and fixed our AC issue. We could not have gone through another night in this Texas heat. Thank you so much. Joel was very honest, knowledgeable and efficient. I will be giving AC Pros a call if anything else happens. I definitely recommend them to all of my friends and family. More...

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Linda S

19 June 2019

Something came up over the weekend with a new system. Nicole was most helpful in getting a service call scheduled and was great at following up when the time needed to be shifted. Joel was awesome ... he identified adjustments that needed to be made, gave great instructions, and gave me reminders for maintaining my system. I can't say enough about how great he is... More...

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Lynne

24 May 2019

Yesterday Jairo ******* came to my home for the Spring inspection and filter service for my AC. He was fast, efficient, and friendly. He told me that I needed a new capacitor and got it changed in about 5 minutes. I trust AC Pros. I have been using them for years and have never had a bad experience. The office people are always helpful and the technicians are always sharp. More...

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Lenore W

24 May 2019

Have used AC Pros for maintenance on my air and heat units for many years after they installed a new air conditioning and heating unit in my house and they have taken very good care of my equipment. Their technicians are very professional and very courteous. I highly recommend them. More...

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C O

17 May 2019

We called to get a maintenance service on our aged HVAC. Website clear, thorough and easy to navigate -- check. We were able to get a technician the next day, which was preferable to our schedules. We loved getting a text reminder with a photo of our service technician and a little history about him, so we knew when he arrived that he truly worked for the company. He had a company badge and logo on his clothes and truck. Safety needs -- check. Convenience -- check. Joel called within an hour of his arrival to assure us of his ETA. Professionalism -- check. He was conversational, explained the status of our system in layperson terms and was timely. Skilled/Trained -- check. Our service technician asked great questions and allowed time for us to ask questions. Approachable -- check. His appearance was clean and fresh (thanks for the slip-on booties). Presence -- check. He delivered the invoice gingerly and we appreciated the digital invoice. We were pleased that the company honored the coupon we found on their website. High five, ya'll! Making our summer tolerable! More...

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Donald H

13 May 2019

My wife and I were impressed with the high marks AC Pros received from customer reviews and I wish to add mine. We needed to replace 4 aging AC units and furnaces in our 27-year old home. Russ gave us a comprehensive printed listing of the scope of work he proposed to do with recommendations on the best system combinations that met our needs and budget. His crew of installers were clean, neat, courteous, and professional. Jimmy was especially meticulous and took pride in his craft. All worked as a team and were diligent in their respective duties. Clean-up was thorough and carefully done. Highly recommended. More...

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Jean C

3 May 2019

I have been a customer of AC Pros for the last 18-20 years and have always had great service. I have also needed to replace units and the sales team is just as wonderful. My home has 5 AC units and the home is 28 years old. Maintenance program is very beneficial, I get reminders when it is due and there are discounts on certain items/services. Just as important are the service people, Misty answers the phone and Joel and James have serviced my units--always polite and are very knowledgeable. Overall, a pretty perfect company! More...

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Bob J

22 April 2019

James * was on time and very professional. Washed down outside condenser to prepare it for the summer months. Checked furnace pan drain and it was OK. Temperature mapped many outlets and the cooling was outstanding. Replaced filter I bought. Very friendly and informative. Explained everything he did before leaving. I am convinced after using AC Pros for 30 years, they are still the best. More...

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Gregory F

22 April 2019

Joel arrived as requested and completed our spring check up efficiently. I've been using AC Pros for about 10 years and have had good service consistently. Joel has serviced multiple units at my house over the years and is always very courteous and explains what he is doing and why and always finds a resolution to any issues. Today, he caught an issue still under warranty and was able to repair some loose duct work which was cooling my attic instead of one of my rooms! Great team to work with. Highly recommended. More...

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J H

19 April 2019

James *. was the service tech. Arrived on time and was very courteous and clean. Explained the services to be performed. Very knowledgeable and professional. We have used AC Pros since our 3 units were installed in Spring of 2007 and have always been pleased with the service level, knowledge of the service technicians, and responsiveness of the front office. Would definitely recommend AC Pros and James *. More...

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Melinda S

17 April 2019

Jairo is always the best ... timely, professional, and explains. Fine employee!!

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brad

10 April 2019

I have been using AC Pros for several years. Service technicians are always on time and do a great job. Technicians always explain exactly what they are going to do and once completed inform me of what they did and if there are other things not pressing that could be done at a later time to make the equipment more efficient.

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Charles D

28 March 2019

Excellent, as always! Joel and Misty are first rate. On time, courteous, respectful of our home and property, dependable and have always fixed it correctly the first time. You can't ask much more of a service company, and AC Pros has always met or exceeded our expectations. More...

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John R

23 March 2019

Joel arrived on a timely basis and concluded the spring check up efficiently. He was able to correct a problem with the Clean Effects door and cleared a partial clog in the evaporation pan line. As with the others who have come to our house for this service, Joel did a great job with superior explanations of what he was doing and what he accomplished. These guys are great. Highly recommended. More...

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James D

21 February 2019

Great, timely service...as usual.

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Pat S

13 January 2019

This company is on time, efficient and informative. We are a new customer in North Richardson and this company was a referral. We are very happy with the service and response. We would refer this company to anyone who wants a thorough and well priced evaluation and/or service or their AC and furnace units. More...

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David S

9 November 2018

Mario R and Isidro L were two of the best. Took care of our AC coil and heating furnace check quickly, professionally, explaining everything along the way courteously and great attitude. Very happy with AC Pros and their fields team. More...

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Steve T.

27 October 2018

We would use them again!

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Tony G.

26 October 2018

They were really responsive and did really well.

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Jerry C.

26 October 2018

They're very professional, dependable, and stand behind their products.

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Denelle L.

26 October 2018

They were prompt and worked efficiently to get my ac unit installed as quickly as possible. I'd definitely use this company again.

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Tom B.

21 July 2018

Since a recent change in ownership, our experience with AC Pros has been positive. Joel Sisk has been especially helpful in resolving problems with our heat pump system. I would definitely recommend them for HVAC issues and would recommend Joel as a knowledgeable and dependence tech. More...

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Christine C.

20 July 2018

During record breaking heat in Texas our air conditioning unit went out. AC Pros were able to get to the house fast and get our AC back up and running in no time at all. Joel was extremely courteous and professional, and he was able to turn an unpleasant issue into a pleasurable experience. More...

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Ed & Jyme U.

18 July 2018

Jairo was professional and thorough

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Mel S.

18 July 2018

Came on time, was kind, courteous, helpful and provided additional helps offered by his company of which I was unaware.

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Mark B.

4 July 2018

We've worked with AD Pros (and its previous owners) for many years. I've stuck with them due to their professional service and quality work. Jairo called before arriving, thoroughly explained what he was going to do, was diligent in the work and went well beyond what I expected. I will continue to work with AC Pros. More...

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Gerald G.

23 June 2018

The entire AC Pros Team (Osvaldo, Ray and Misty) were very courteous and professional. Ray and Osvaldo were timely, professional and very responsive when asked questions. The techs kept us informed as the entire new HVAC system was installed. Misty was very responsive when questions were asked. As with all new HVAC systems, Misty scheduled a walk-through follow-up with one of the Lead Techs. Thanks for a job well done? More...

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Gerald G.

23 June 2018

Very honest, professional and courteous team. Very responsive to questions and feedback. Very knowledgeable of the A/C business.

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J L B.

22 June 2018

Great Service! Joel our service provider did a wonderful job. I only wish AC Pros would give an shorter window to come to the house, but overall the service is excellent.

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Katherine G.

16 June 2018

AC Pros installed a new HVAC system in 2015. Overall they did a good job with just a few hiccups. They provided great free after installation maintenance service as promised & I was please with last maintenance service that I paid for.

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Claudia C.

16 June 2018

Once again, AC Pros came to my rescue. I had a new system installed 13 years ago by these guys, and had no problems until now, when the system reached the end of it's life. It died on a Monday night, and I called AC Pros Tuesday morning. By 3 on Tuesday afternoon, I had a contract for a new system and they had provided window units for my use so I wouldn't have to go to a hotel. Installation was done on Thursday and by 3pm I had cold air. 48 hours from the time I knew the system had to be replaced until it was complete. I completely trust this company and recommend no other for HVAC issues. They have provided services for many homes in my neighborhood, and really take care of us. I prefer to do business with companies in my town-it is well worth it to do business locally. They really care about who they help. I will not use any other company for my heating and cooling issues. More...

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James F.

16 June 2018

When our AC died, Chrissy answered the phone at 0735 (no phone tree or answering service) and arranged for Joel to arrive in the early afternoon the same day. Joel diagnosed the problem and had the system operating within 30 minutes. Joel also suggested some efficiency improvements in the distribution network and Russ offered us a proposal by the close of business. Mario and Victor arrived promptly on the appointed installation day (no postponements, delays or excuses) and completed their work within one day. Everyone at AC Pros were courteous, helpful, efficient and gave straightforward answers. We highly recommend AC Pros and will contact them whenever our HVAC system requires attention. More...

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Ainsley H.

15 June 2018

Jordan from AC Pros did maintenance/repair on our A/C. He did an outstanding job and was VERY knowledgable and professional. Our house was not cooling down and the unit was running constantly. He explained to us step-by-step what he was doing after diagnosing the problem and made sure we gave him the go ahead to do what needed to be done. Most AC companies will come into your house and tell you immediately that you need a new compressor, entire new unit, etc. That was not the case with AC Pros. I have used AC Pros for almost 20 years and will continue to do so. They are exceptional. And I'll always ask for Jordan. Very happy and now cool in this Texas heat!! Thank you, Jordan!! More...

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Harold H.

13 June 2018

Had an electronic air cleaner installed by Mario R. He was very professional and completed the install in a reasonable amount of time. Provided upkeep instructions and answered questions about service. More...

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Randolph T.

13 June 2018

Joel was puntual, set-up his equipment and cleaned after he was finished. Afterward, he discussed his finding and answered my questions and gave me advice on keeping the drain cleared. A great service tech.

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Linda W.

8 June 2018

I would like to recommend Joel from AC Pros. He was extremely helpful and efficient. He also explained everything to me in plain English so I understood exactly what I needed to do to update my air conditioners. Thank you Joel!

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Wayne W.

8 June 2018

I am very pleased with the work and professionalism of AC Pros. I have been doing business with this company for many years, and have always been pleased with their service. The technicians are very knowledgeable, and conduct themselves in a professional and cordial manner. They came in the other day on time, and installed the new AC unit quickly and cleaned up after they were done. I highly recommend AC Pros. More...

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Tabitha B.

31 May 2018

Jairo N of Ac Pros called before arriving, arrived on time, explained the work he was doing and that needed to be done. He was very professional. I would recommend working with Jairo from AC Pros. More...

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Robert D.

22 May 2018

I've used AC Pros for several years now and have always been satisfied. They always send qualified technicians that provide welcome advise. They do not have aggressive sales tactics but just give you solid advise so that you can make informed decisions. More...

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David D.

17 May 2018

Joel has been our technician fro quite a while. He is professional, knowledgeable, and congenial. You would be hard pressed to find a better technician. Also, we have gotten great service from AC Pros since they installed our HVAC system. More...

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Lori H.

16 May 2018

AC Pros sold and installed our new air conditioning system years ago and we have used them for service ever since. Joel came out today for our spring service and as usual, did a great job. He was professional, friendly, and efficient. More...

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Robert N.

14 May 2018

Jairo ******* did an excellent job of servicing my two air conditioner systems. I watched him as he did the system checks and he was thorough.

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Amy F.

12 May 2018

I've lost track of how many years I've been using AC Pros; maybe 14 years. I use them for my personal home and my rent house. They've always given excellent service and I'll continue to use them in the future. More...

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Eric V.

10 May 2018

Joel always provides professional help and is always well informed.

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Mandy G.

10 May 2018

Joel is a very professional and friendly! He is very knowledgable and helpful with any question or problems. He always calls when he is on his way to confirm his arrival time and lets me know if he will be late. He does an excellent job taking care of our AC Units! More...

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John J.

27 April 2018

I was very pleased with the service we received from Joel Sisk. I know the company has recently changed hands and that is always a concern, but as long as the service continues to be good we will stick with AC Pros.

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Dennis D.

24 April 2018

Joel **** serviced my Trane AC equipment today. He did an outstanding job. Very professional. Recommended installing two surge protectors to cover my inside and outside equipment to prevent more expensive repairs from lightning and thunder storms. AC Pros installed my new Trane system over 12 years ago and it has performed outstanding during many long hot summers here in the Dallas area. Highly recommend Joel and this company. More...

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Vali H.

24 April 2018

AC Pros are awesome!

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Mike S.

17 April 2018

AC Pros always do a great job. They keep us informed and keep the HVAC systems in peak condition.

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William H.

12 April 2018

Ac Pros service tech Jairo Nolasco provided our spring system service on 4-11-18. He was very courteous and professional. Replaced one part and explained why the repair was needed. We have had great service over the last 12 years and are very pleased with Ac Pros. More...

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jack l.

27 March 2018

Awesome service. On time. Fixed a problem that has been lingering for more than a year that other techs couldn't find or fix. Reasonable price.

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Amber C.

21 March 2018

Joel is very knowledgeable, timely and quick to resolve an issue. I appreciate Joel's conscientiousness, he is sure to not leave a mess with insulation and dirt that might be tracked in from the outside unit.

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Craig G.

28 February 2018

I have been with AC Pros since they first installed my system in 2005. The techs are always knowledgeable about my HVAC system and make recommendations each time they are here. I get twice a year service.

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Charles L.

20 February 2018

Just had my winter service checkup of my Heating and Cooling system by AC Pros. The work was completed by Joel Sisk. Joel did a very through test of my furnace that AC Pros installed 14 years ago. He explained to me some issues that will need to be addressed during the spring checkup. He completed tested all of the units safety features to make sure they were working properly and ran a carbon monoxide test to make sure the vents were working properly. We were very satisfied with the service provided. More...

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Rayburn B.

16 February 2018

Jairo N. from Ac Pros responded to my emergency call on time and was very professional. He quickly located a low voltage wiring problem, repaired the wiring, and thoroughly evaluated the system in its entirety, including air filtration. Then he offered advice for optimum system performance and periodic maintenance. Well pleased and would recommend Ac Pros for quality work. More...

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Beth S.

6 February 2018

I have used AC Pros for almost 20 yrs. Best service I had was today! Thank you Jairo and Misty!! You two are amazing!

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Varita M.

5 February 2018

Jairo was very courteous and knowledgeable.

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Victor J.

22 January 2018

Jairo was helpful in telling us the pros and cons of repairing our old furnace verses getting a new one. After we decided to install a new furnace he helped us understand which type of thermostat would work best for our unit. If we wanted to change out the thermostat later how we could do it on our own to save us money. We appreciated his help. More...

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David D.

19 January 2018

We have always had a really good experience with the technicians for AC Pros. Would recommend them to friends and family.

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Mike K.

18 January 2018

Professional, courteous, and knowledgeable. Offered preventative options without being pushy.

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Sidney S.

17 January 2018

Called AC Pros when my central heater stopped heating on what was to be the coldest night of the year. Joel Sisk arrived before the scheduled time which was good since the temperature in the house was already down to 61 degrees. The outside temperature was 20. He found the problem quickly, corrected it and the got the central heat running again. I found Joel to be very knowledgeable. He explained what the problem was and what he did to correct it. This is the second time I have used AC Pros and I will use them again when I need to have my AC system serviced or repaired. You can count me a very satisfied customer. More...

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Rich D.

18 December 2017

We've had Joel out as our A/C technician many times. He really knows his HVAC systems and is always extremely courteous and helpful. I would highly recommend him and AC Pros. More...

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Judy L.

5 May 2016

My 20 year old unit had to be replaced. :-)  I had called AC Pros several times before and they always came out and serviced my units (heat & Air) They even came out on a Sunday when the heater went out and it was really cold several winters ago.  I asked them to come & give me a recommendaton and a quote on a brand new unit.  Lance Wolfe, Trane Comfort Specialist, came & inspected every element from the condenser and the heater (up in the attic) to the ducts and the condenser line, gas pipe and flue. In addition he made recommendations as to how to improve the air flow throughout the house.  He was very meticulous in checking every thing and explaning what we needed.  After the installation he returned and checked every aspect of the installation and even made adjustments to the thermostat that were needed.  Lance is the best and I was very impressed with the attention that he gave us and the knowledge he had. I am positive that he took very good care of us.  Good Job! More...

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Teri C.

27 February 2015

These guys came out in 2 inches of snow on one of the coldest days of the year and did not charge me for a extra bad weather fee that another company wanted to charge me (double their usual fee). They were fast, super friendly, informative and I will be using them for all my ac/heater needs from now on! More...