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Cleaning Works

Cleaning Works is a Professional, Reliable & Affordable Leader in the Cleaning Industry, and with our innovative 'Owner Operator' system and our certifications, we are a cleaning company with a difference. At Cleaning Works we are an ISO 9001, 14001 and 18001 Certified Commercial Cleaning Company who have the experience and know-how to provide a comprehensive cleaning service that will meet your requirements and budget. At Cleaning Works, we are a little bit different to all other cleaning businesses. Here's why; NO LOCK IN CONTRACTS - We do not lock you into a contract; we believe you should only pay for a service you receive QUOTING SYSTEM - We use a proprietary quoting system that can be configured to meet your budget, ensuring you are paying the correct price for the service and making your cleaning affordable DETAILED SCHEDULE - You receive a detailed schedule, so you know what you are paying for DEDICATED CLEANERS - Our cleaners purchase their job from us, they are not just employees. This means they have 'ownership' of their job and are far more reliable than other cleaners FULLY COMPLIANCED - Our cleaners are fully trained and inducted into your site. We also monitor their complaince requirements, such as Public Liability Insurance, OH&S Documentation, ensuring you are protected. QUALITY SYSTEMS - In addition, we are ISO 9001 Quality Control, ISO 14001 Environmental Management and ISO 18001 OH&S, ensuring you receive the highest quality cleaning possible. Our fully trained & dedicated staff strive to achieve 100% client satisfaction. If you are sick of showing cleaners through your site, or are dissatisfied with mediocre cleaning companies, trust Cleaning Works to manage your cleaning. Our Commercial Cleaning Services include - Commercial and Corporate office spaces - Industrial warehouses & Factories - Retail Stores - Shopping Centres - Showrooms - Leisure Centres (gym, fitness) - Schools - Childcare - Medical Centres and much more! Our services are available 24 hours, 7 days a week and we currently manage the cleaning in over 1000 businesses across Australia. Cleaning Works also provide compliance monitoring and auditing services free of charge to clients. We ensure your cleaning contractors meet all regulatory compliances, as well as ensuring they have all the relevant cover to protect you from any potential liability. In summary; * We use a proprietary quoting system and a laser measurer to build a detailed schedule and price to suit your requirements and budget * Our cleaners aren't just employees; they have to buy their job from us, meaning that you get a cleaner who has a financial commitment to ensuring quality cleaning delivery * We induct the cleaners into your premises, undertaking a thorough hand-over process to ensure they fully understand the requirements * We monitor compliance of the cleaners to ensure they have up to date Public Liability Insurance, OH&S Documentation, Tested and Tagged Equipment, and much more * We perform independent audits of the cleaning as required * We ensure the chemicals your cleaners are using on your site are OH&S compliant, as well as environmentally friendly where possible, and that you have been provided up to date MSDS information * We monitor the quality of the work they provide to you, and assist with any issues to ensure they are rectified * If at any time your cleaners are not up to scratch, we will source more qualified cleaners for you and replace them without any impact on your business We believe an efficient communication is a key to a customer satisfaction, therefore are sales agents are always available to assist with all our client’s enquiries and needs. Our online customer portal allows you to raise complaints online, and all related staff are notified, and issues are tracked through to resolution. If you are ready for a change, try Cleaning Works as your next cleaning provider; You won't be disappointed!

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What do you love most about your job?

I love being able to solve my clients problems when it comes to cleaning. Many of the clients I meet complain of being on the cleaner-roundabout, having to constantly chase up cleaners and change them regularly to keep them effective.
We have such a great team of cleaners, and by using our unique owner-operator cleaning system, that I can know 100% that we will be able to provide our clients a cleaner who will exceed the clients expectations.
I started cleaning works 16 years ago in the pursuit of finding cleaners who are committed to delivering the best cleaning service possible, and I believe that our system ensures this happens.

What inspired you to start your own business?

I had created a large cleaning business with employees and contractors, but would often find they would lose interest in their work, or simply not show up to clean because they had no commitment to the job. There are plenty of cleaning jobs out there, so they if they lose one, they simply move onto the next one.
I found by getting our cleaners to be involved in the business, to have a financial commitment, it gave them ownership of their jobs and everything changed from that point. Once you have invested money in your business, you become a lot more committed. Our cleaners also get to invoice our clients directly, and the money for the cleaning goes directly into the cleaners bank account instead of them feeling like employees they are business owners, which ensures the client gets a much better cleaner with quality that lasts much longer.
Our system works, and we have the history to prove it.

Why should our clients choose you?

We are different to all other cleaning companies, in that our cleaners have a financial vested interest and ownership of their job which ensures our clients get the highest quality cleaning. On top of that, our system and qualifications ensure quality continues indefinitely.
Most of the time the client only gets to meet the manager, not the cleaners. We ensure our clients have direct access to our cleaners if needed, and this ensures information is flowed to where it is needed. Our management staff are across all issues, and by using our online complaints handling system all relevant parties are involved in resolutions of any issues as they arise.

Can you provide your services online or remotely? If so, please add details.

We are happy to provide a quotation remotely, and can do this via site plans or a simple list of rooms and areas. Generally to get the most accurate cleaning quote and schedule, it is best for one of our qualified staff to attend your site and measure up all areas, discuss your specific needs and budget and then build the schedule to suit.
You are provided a detailed schedule noting all rooms, tasks and frequency of cleaning so you know 100% what you are paying for. We call this Delivering Our Customers Expectation.

What changes have you made to keep your customers safe from Covid-19?

We follow strict COVID-19 cleaning practices, and our cleaners have all completed the online government covid cleaning course. We can meet any level of covid requirements, from simply wearing a mask right up to gowns and gloves if needed.

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