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Trustologie

370 St Kilda Rd, Melbourne VIC 3004, Australia

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‘21 Certificate of Excellence, 2021

About

Marie-Claire Ross is a speaker, facilitator and leadership coach. She works with leaders and teams to build trusted team cultures that increase engagement, team credibility and retain great talent. She is the author of the books, Trusted to Thrive: How leaders create connected and accountable teams and Transform your Safety Communication.

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Verified business
2 hires on Bark
22 min response time

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Reviews (2)

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5/5

2 customer reviews

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22 January 2025

I have been receiving coaching from Marie-Claire for the past six months, and I can honestly say it has been life-changing. Before starting the course, I struggled with self-confidence and had a hard time believing in myself. I knew I had potential, but I couldn't tap into it or trust myself enough to move forward.

Marie-Claire has helped me not only develop new skills but also build the inner belief I needed to succeed. She created a safe, supportive space where I could explore my challenges, learn new strategies, and most importantly, learn how to trust and back myself.

The lessons I’ve learned have been invaluable. I've gained practical tools for overcoming self-doubt, and I now feel empowered to face challenges with confidence. Marie-Claire's coaching style is kind, insightful, and truly transformative. She guided me through the process step by step, helping me gain clarity and direction in both my personal and professional life.

I can honestly say that I am not the same person I was six months ago. I now believe in myself, and I’m ready to take on new challenges with a strong sense of self-worth and confidence.

If you’re struggling with confidence or self-doubt, I highly recommend Marie-Claire as a coach. She has made a profound difference in my life, and I’m sure can do the same for you.
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verified
16 July 2021

Business & Career Coaching

I cannot thank Marie-Claire enough for her help and support. She truly understood what I needed and provided good advice that got me through my first few weeks in a lead role.

Marie-Claire teaches you how to build trust by example. From the first moment we spoke on the phone, Marie-Claire had my trust. She listened to me carefully, understood my struggles, and came up with a plan to help me overcome the challenges. During our sessions, she showed me no judgement. I always felt comfortable to open up to her about my experience and my thoughts.

Marie-Claire takes notes. Having a sense of continuation in each session was highly important to me. Marie-Claire took notes and looked well after them. These notes not only allowed us to follow up our previous conversations but also helped us move forward, so we could get the best out of each session and didn't have the need to repeat ourselves over and over again. This has shown me that she cares about each of her clients tremendously.

Marie-Claire is practical. Having worked with some other professional coaches previously, what frustrated me the most was that even though I could understand the concepts/theories, I didn't know how to translate them into actions in my job. Marie-Claire didn't just show me charts/diagrams, she also taught me applicable techniques that I could try and practise on a daily basis. Overtime, I realised that I stopped reacting to the same issue the same way, and I could handle tough conversations better than before.

It's a continuous process to becoming a better communicator. Marie-Claire has taught me that it's all possible for me, if I try. I'm now more confident when I speak, and I know I'm capable of handling tough situations at work. This is the growth that I was looking for, and Marie-Claire certainly invoked it. I strongly recommend Marie-Claire to anyone that wishes to improve their work experience.
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Q&As

I love providing with new tools to enhance how they build trust and connection. I get all excited when people open up to new learning and share their experiences.

I have been self-employed since 2001. I started Trustologie in 2016 because I saw a need for leaders to learn more about trust, in order to create thriving workplaces. I love learning and creating models that make it easier for people to understand quite complicated concepts.

I am not right for everyone. I am all about building trust, so if that doesn't interest people, then I'm not a good fit. I also provide tools and assistance which means I require people who are willing to be accountable, admit they have made mistakes and be keen to improve.

I provide my services online or in person. This means I now more easily work with organisations globally.

Transitioned my speaking and facilitation business to Zoom meetings, still using lots of interaction, to make things engaging.

Services

Using my trust building processes, I coach both current and emerging leaders with techniques to build trust amongst stakeholders and direct reports.

To help leaders create high achievement teams, I facilitate workshops using my FAST TRUST: How to Lead Accountable and Connected teams program.

To shift mindsets and provide new leadership insights, I speak at internal conferences around the globe.

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