Tax compliance, bookkeeping, payroll and financial insights with 24/7 unlimited support, for a fixed monthly fee
124 customer reviews
Arlette
Business Accounting Services
I’ve been a client since May 2024. Reached out in September 2024 to get the ball rolling on some of the requests I’d been paying for but services had not been received.
Reached out again towards towards the end of the end of the year to get my tax returns completed, it’s now end of April and I am still yet to get that completed. Yet each month I am charged without fail. No one will respond to my emails and when I call, no one picks up the call or calls back. I have enquired about cancellation of my contract and yet still no reply - I don’t know what to do atm.
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Thomas Buchauer
Currently not supplying the service we are paying for.
No communication.
Uncontactable with a stupid call back voice recording. No replies at all.
Do not use.
Riley Cole Hawkins
Business Accounting Services
Easy to deal with highly recommend to anyone looking for an accountant and book keeping service
Paul Edmonds
It is a pleasure to recommend Retinue Accounting & Bookkeeping Services.
In particular, I would like to make a special mention for Marty and Holly who have been exemplary in their professionalism.
From the get-go, I felt I was being listening to. Everything was set up so well to be able to integrate all platforms, which ultimately set up ease of accessibility, with ways to push my business ahead.
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Jackie Dang
I have just had an onboarding session with Connor from Retinue and he made the process so seamless. Can’t wait to have their thorough support for my accounting situations.
Ross Grant
Attentive, professional,clear explanations.
Liam Gomersall
Amazing value and team! Big thank you to Viktoria! :-)
ford mustang
Victoria has been and claimed my nerves about stuff I don't no very happy bout everything.😃
Jamie Naugthon
My first chat with Rohit at Retinue Accounting put my mind at ease. The amount of patience he had for me was astounding. Feeling confident in my future with Retinue Accounting. 😊😊😊 More...
paul jacquet
Great service from Viktoria and her team, cant recommend her enough.
Cameron Smith PT
“I just joined Retinue Accounting and have had a fantastic experience so far. The team has been incredibly patient and professional throughout the onboarding process. Gokce, in particular, has been outstanding with her clear communication and timely follow-ups. I highly recommend Retinue Accounting for their excellent service and expertise!” More...
Nigel
It was a chance phone call that I answered from Christine which I would normally brush off, but turns out it was a classic case of right timing and me recently recognising the need for book keeping and accounts support.
I am now a customer of Retinue.
I tip my hat to the staff I have dealt with so far, Christine, Marty , Connor and Sam . You have been reassuring and superb to deal with. I must admit I do not think I was easy to work with , missing an initial scheduled meeting, which probably reflects why I need Retinue help. But it was Christine and Marty who where understanding and conciliatory which facilitated us to continue to move forward. A few further incidents of nerves and doubts at my end where once again aided with timely information and allowances for my dithering. Thank you for this Christine and Marty.
Connor's onboarding support was great , he is down to earth , understanding about an oversight I had, responded to queries and made things flow. Enjoyed our chat when it happened.
Met with Sam today in a video conference call , like his style and thoughts on customer engagement. I also feel for him too as he has to sort out my good intentions and my less savvy accounting principles application. Knows his stuff and is again, reassuring like the rest of the team.
I know now, the serendipity in taking that call and being helped in an area where my business needs it, to free me and my mind up is a god send. As God knows, my books need and deserved the attention they get and I would have been a goose to not have taken Retinue on.
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Charles Lucas
Victoria Voss is so helpful! BEST account manager I have dealt with! Learnt lots! Thanks
samuel gillooly
Viktoria was great to deal with and super helpful
Taylor Evans
Marty was so honest, friendly and concise. For now, the company wasn’t the best fit for my business needs, but when my business grows I will be back! Also, Christine was so prompt is connecting me with Marty. More...
Jamie Hodges
I’ve found the onboarding process very professional with zoom and face to face meetings to be setup correctly. I am looking forward to many years of professional collaboration
Nosso Cafe
Very glad I changed to Retinue. Victor has been incredibly helpful and always available to my questions
Caique Guerreiro
Very happy with Retinue. I recommend 😃
Caique Guerreiro
Very happy with Retinue. I recommend 😃
Andrew Sutcliffe
Just on boarded our second company to Retinue. Amazing process and diligent service. Highly recommend
Samantha Baker
Easy onboarding and friendly team.
Glen Deegan
Victoria and Glenn made the onboarding process with Elite awesome. Much appreciated guys we are excited to be working with the Retunue team!!
Aaron Schuster
Viktoria and Glenn were both very professional and knowledgeable in their field. Highly recommend for any business of any scale.
Dylan Gunn
Had the pleasure of speaking with Marty, great communication and really good at what he does
Zahra
Exceptional service! Thank you to Marty, Connor, Brandon, and Nancy for their great teamwork in providing timely and accurate services. Their professionalism and clear communication made the process smooth and stress free for me. Highly recommend! More...
Asset Management
The Retinue Accounting team provides us with prompt and helpful customer support, ensuring that all our questions are addressed in a timely and professional manner. We have been happy with their services. While competitive Retinue Accountings pricing plans may be less affordable for the small business or solo entrepreneurs, we did like the fact that it is one monthly payment with no hidden extra costs. While some limitations exist, the benefits for us outweigh the drawbacks, earning Retinue the 4 star out of 5 rating. More...
Kathleen Gruenefeld
I have recently moved my accounting needs to Retinue and it has been amazing!! Viktoria has just finished up my setup and it was so easy and felt like talking to a long time friend. I feel so at ease and so confident that this has been a great choice for my business. The service has been outstanding! Many thanks. More...
Kristie Wilks
Great service, high standard of professionalism crossed with the right level of personalism.
Kevin Zhang
Very professional team, highly recommend it, always able to get through to someone when in need. Shout out to Eliya for looking after my business.
Partheeva Dhakappa
Opting for Retinue Accounting has been the best decision this far for our company Larimar Associates. Justin Baxter represented Retinue Accounting in a very clear tone and with full transparency. He empathised with the duality/uncertainly in my mind and laid out the support model and services offered at Retinue in simple terms, which made all the difference. This impressive streak continued on to the team that I was introduced to - Debra Fraser who has to this day been available for discussions at the drop of a hat and has provided honest guidance based on the years of experience behind her, and Pujan Shrestha who has been in tandem and helping keep the expenses in order. I could not have asked for a better team to work with. Thank you to Debra and Pujan and importantly to Justin for introducing me to Retinue. It has been 6 months already, and we are looking forward to many more with you all. Best, Parth More...
Paulo Piacezzi
Amazing Team, always helpful and supportive! Easy to talk and work with, thanks for the opportunity to be on board.
Alana Downey
Great on boarding experience. Very easy ans friendly
Affordable Carrying Co Self Pack Moving Containers
These guys are truly amazing, I wish I knew about this company a year ago. Highly recommend, they look after start-up companies right through to massive businesses!
My bookkeeping & tax needs are now in great hands I can now concentrate on my business.
⭐⭐⭐⭐⭐✅
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Saul
I recently moved to Retinue Accounting for my business. I've just finished the onboarding process, and the experience has been amazing. Viktoria did a great job with the onboarding, and I feel relaxed now that I don't need to worry about the accounting for my business. Let's see how it goes! More...
Ben Sexton
Viktoria, made it a seamless experience, very professional and knowledgeable. Highly recommend Retinue for anyone who wants their business to grow and thrive.
Invictus Physiques
The team at retinue have been absolutely amazing to work with, I personally hate the numbers side of the business and because of that wanted to outsource.
Best move iv made, it’s allowed me to really focus on what I’m good at and allowed the retinue team to do what they’re good at.
Thank you Marty and Christine, absolute gems 🙏
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Lillian Edwards
Professional and very patient but helpful in getting me started
ray wyborn
Have found Retinue very helpful and understand what I am looking for as my accountant
Penny Pegasus
Great Customer Service, wonderful attention to detail, friendly and down-to-earth. Thank you so much for your kind assistance.
Fletcher Kiley
Viktoria was very helpful and very friendly! No complaints :))
Laurika van Huyssteen
Very professional, pays great attention to detail.
Hendrik van Huyssteen
Very helpful, professional and great communication.
Mikael Middleton
viktoria was a pleasure to deal with, very helpful every step of the way :)
Sarah Smith
After feeling as though I wasn't getting the best for my business through a previous accountant, I made contact with Shane Wellington after a recommendation from a friend. So glad did! Shane has kept in contact & between himself, Sarah Webster and their team I finally feel as though my business finances are in safe and competent hands. They are always happy to assist with my queries, no matter how big or small. What I once found so extremely overwhelming, they take the time to explain things so I have a better chance to understand them properly. Thankyou!! More...
Emma Mason
Marty and Holly have provided exceptional service for my partner's business. Their expertise and personalised approach make complex accounting matters straightforward and stress-free. Highly recommend their services!
Cudaboy
Just had our first meeting with Viktoria, such a wonderful experience, she was very patient & helped us through the entire set up
Would highly recommend Retinue
Eric Got This Fencing
Streamlining my new company has been made hassle free with the assistance of Retinue. Viktoria Voss that was assigned has gone above and beyond, it is easy to see her professionalism and support is driven by passion for her job and the desire to be apart of her clients success.
Jo Creshtazy
Marty and Edward along with Connor have been easy to work with. Making it so much easier to keep my financials in check.
Joe Embrey
Very friendly team that make it easy. Shoutout to both Viktoria and Ben who have made the onboarding process simple.
Joe-Akee Hiram
Great Service, Rohit and Marty provided a quick and clear cut explanation of their services, they were very friendly and reassuring and made the whole onboarding process very welcoming.
Tax Compliance
BAS FILING - Monthly or quarterly BAS completion and submission.
TAX REPORTING - PAYG, Super, Single Touch Payroll, annual company tax returns.
FRINGE BENEFITS - FBT return.
ASIC FILING - ASIC document filing for changes to company
DIRECTOR RETURNS - Individual tax return for directors
Bookkeeping
SALES - invoicing, receipts, customer statements and payment reminders.
PURCHASES - Invoice processing, ledger management and payment schedules.
ACCESS AND RECORDS - Automated data feeds, reconciliations, fixed asset register and employee expense recording.
PAYROLL - Weekly, fortnightly or monthly payroll, and STP filing with the ATO.
SUBSCRIPTION - Xero subscription included in monthly fee.
Business Insights
REPORTING - Monthly reporting pack and year end financial reports.
PROFITABILITY - Monthly P&L with comparison to budget/prior period, explaining how your business is making money.
CASH FLOW - Short term cash flow forecast to provide visibility on future availability of cash flow to service business needs.
WORKING CAPITAL - Highlighting levels of cash tied up in debtors and inventory and needs to pay creditors.
KPIs - Business critical performance indicators, and industry comparisons.
Guarantee
SERVICE QUALITY - guarantee that any loss will be rectified at no additional cost.
ATO QUERIES - ATO letters, requests or queries for information responded to at no additional cost.
REGULATORY INVESTIGATIONS - ATO tax audits and investigations handled for you.
PEACE OF MIND - Fixed monthly fee for the duration of the initial contract term even as your business grows.