Helping Small Service Businesses, Families, and Trade-Based Businesses Build Profitable, Sustainable Businesses
At Practice Prosperity, we specialise in helping sole traders and trade businesses grow, build strong teams, and regain control of their time.
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27 customer reviews
Bree Rowlandson
Cindy takes a personable approach and is exceptional at identifying issues, offering a clear and practical path to resolution. I experienced significant personal and professional growth during the 12 months I worked with her, and I’m truly grateful to have benefited from her expertise. Her supportive yet honest feedback style made it easy to tackle challenges head-on without feeling overwhelmed. I’d highly recommend working with Cindy to anyone looking to grow professionally or navigate complex career transitions. More...
Reply from Practice Prosperity
Thank you so much, Bree — it was truly a privilege to work with you. Your openness to growth and your commitment to stepping into a new level of leadership was inspiring. You approached challenges with maturity, clarity, and a real focus on outcomes, and it was a pleasure to watch you grow both personally and professionally. Your ability to lead with integrity while building and supporting a team is something to be proud of. I have no doubt you’ll continue to thrive in whatever you take on next.
Rene White
Before working with Cindy I thought I was ready to go all in—but I quickly realised I didn’t have a clear plan or the right mindset.
I used to get frustrated trying to figure everything out on my own. Feeling like there was lots of work but not really getting anywhere. The biggest shift for me was learning to chip away at things bit by bit, stay focused, and not overload myself with too many goals. Budgeting was a total game changer—when I started, I was in debt, and 1 year later I have money in the bank and the debt is gone and I am well ahead.
Now I’ve got a pipeline of work and the confidence to know exactly what I can earn, even through the ups and downs. It’s a completely different game. I feel free to enjoy time with my kids and family without constantly worrying about the business. One of the best things I learned: ‘Chase two chickens, you’ll catch none.’ I’ve learned to plan and focus, and it’s made all the difference.
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Reply from Practice Prosperity
Thank you so much for your kind words Rene . It’s been an absolute privilege to work alongside you and see the transformation in not just your business, but also your confidence and mindset. I’m thrilled to hear how far you’ve come—from managing debt to building financial stability and creating more time for your family. That’s exactly what this work is about. Can’t wait to see what you achieve next—you’re just getting started.
Virginia
Great customer service. Excellent results and fast turnaround. I highly recommend Practice Prosperity.
Reply from Practice Prosperity
Thank you Virginia—you have a great business in the making. All the best.
Success on Purpose
Thank you Cindy for organising such a wonderful day with other business owners to strategise and plan for 2025. It was so powerful. My team and I have implemented the actions and are ready to FLY in 2025!! Highly recommend. xo More...
Reply from Practice Prosperity
That you Success on Purpose - wishing all the best for an amazing year ahead.
Pauline Lautier
Fantastic planning day last Friday Cindy. Certainly, an eye opener and it has given me a positive and exciting outlook for 2025!
Reply from Practice Prosperity
Thanks Pauline - your business has an exciting future ahead next year. Can't wait to see how the growth goes next year.
Madonna Melrose
Absolutely brilliant way to spend the day. Cindy has such a kind way of bringing your thoughts and goals together and out of your head as dreams and onto paper as real possibilities. Learnt so much even after 35years in business...who said you can't teach an old dog new tricks... Big thanks Cindy. More...
Reply from Practice Prosperity
Thank you Madonna for your kind words. They mean so much. Cant wait to see your plans unfold next year. All the best for an amazing new year.
Alain Beaunom
Cindy is an exceptional mentor and coach. Her professionalism is unmatched, and she has a unique ability to dig really deep and truly understand the core of your business. Cindy’s strategic insights and approach have pushed me to think outside the box, implementing strategies and models that I would have never considered on my own. If you're looking for someone who will challenge your thinking, help you refine your vision, and set you on a path to success, I highly recommend Cindy. More...
Reply from Practice Prosperity
Thank you so much for your kind words and thoughtful review! It’s been an absolute pleasure working with you and supporting the growth of your business. I truly value the trust you’ve placed in me to help uncover the core of your vision and implement new strategies. Hearing that our work together has encouraged you to think outside the box and take bold steps is incredibly rewarding. Your dedication and openness to growth are what truly set you on the path to success. Thank you again for your recommendation—it means the world to me! I’m excited to see where your journey takes you next and look forward to continuing to support you in reaching your goals.
Stephen Pegus
Business Consulting
Our project was a complex one making it up on the go and really enjoyed working with someone who understand that and was so dedicated to making our business work.
I'll work with Cindy again anytime. Her inquiry and enthusiasm is hard to find. If you get a chance to work with her you’ll be lucky.
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Reply from Practice Prosperity
Hi Stephen, I have no doubt your team will make it big. I can't wait to see where you take it. Exciting times ahead.
Dylan
Business Financial Planning
Sometimes you just need to talk to someone and hear what it means for your business. Cindy was easy to talk to and spoke in a way that made it easy to understand.
Reply from Practice Prosperity
Thanks Dylan - great chatting about your business. All the best
Corey Harris
Business Consulting
Awesome Session today Cindy!
It was truly great today and I've never had so much clarity in what is happening within our business.
The amount of pressure taken off my shoulders is a gift of freedom …. It's a massive step joining this program and I can't wait to get stuck into it all. Thank you so much, this has really helped me today!
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Stephanie
Business Consulting
Cindy has been really useful for us to drive accountability and bringing it together when we’ve had competing demands to know what to focus on as we lift our game in business.
Reply from Practice Prosperity
Thanks Stephanie - you guys have been wonderful to work with, all the best.
Emily
Business Consulting
Cindy's approach and coaching was very friendly and realistic from the start. There was little fluff which helped get to the source of the issues quickly and easily.
The masterclasses are a great way to mingle and learn at the same time offering real time feedback which is not always readily available. I really felt like I grew and progressed a lot more in a shorter space of time than with other programs I had done.
Thank you Cindy for all your support and help over the past few months, it really has helped me and my business move forward.
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Reply from Practice Prosperity
Emily, You have much to offer your clients and can't wait to see the growth of your services. A true professional helping your market, thanks for the review and all the very best on your adventures.
Ken
Business Consulting
Cindy helped me map out my business processes to find out quickly what was working and what needed a little fixing. Once we did this we were confident about employing an office manger to support the business.
It has taken me a while to get to this place and I have appreciated having someone outside the business looking in. By tweaking the recruitment ad we improved the calibre of people applying and the number of applications. The process for recruitment was a smooth system which is easy to implement in my business going forward.
Recommend Cindy to look at your business if you are feeling stuck and need an outside perspective.
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Reply from Practice Prosperity
Thank you very much for sharing your feedback! I'm thrilled to hear that I was able to assist you in mapping out your business processes and making impactful improvements. It was a pleasure working with you and helping you gain confidence in employing an office manager to support your business. Your dedication to your team and customers is truly admirable, and it was a pleasure collaborating with someone who cares deeply about their business's success. Thank you for the opportunity to work with you!
Mustapha
I had commenced my business with trying to do everything at all possible times with no time really for my family and always being burnt out which led to me being stuck in the same position and simply running in circles.
Then we reached out to Cindy and after the initial consultation we had connected, she assisted me with taking control of my business and restructured various elements to ensure we achieved the goals within my business.
Cindy helped me see various elements within my business, outside of my scope, to achieve the work & family balance. The main aim of my business was to balance family life. Working with Cindy helped me change my mindset and perspective on how business can be. Cindy was very knowledgeable in all areas and worked with me every step of the way to achieve the milestones within my business.
I’m very grateful and appreciate the time provided by Cindy as now I have the various processes, confidence and feel solid for a great year ahead
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Reply from Practice Prosperity
Mustapha your a true professional who cares so much about your clients it was wonderful helping you see your business from a different perspective. Have a great year and thank you for your kind words.
Robyn Marais
Business Financial Planning
Working with Cindy Drake was great - the advice was speedy and one hundred percent useful as Cindy is a very generous and highly knowledgeable coach. I will contact Cindy in the future and sincerely recommend her to anyone seeking business advice. I now understand much more about creating a business plan and the calculations needed to identify what break even is and the cost of producing goods. More...
Reply from Practice Prosperity
Thank you Robyn for you reviewed, was great working with you.
Tania Curlis
Business Consulting
I found Cindy on Bark. I was drawn to her approach from our first phone call. I remember she asked me what kind of business I was hoping to create - and that reflective style prompted reflection about what was possible.
I felt supported, yet very much in the drivers seat.
Cindy is highly emotionally intelligent, technically proficient and has been a lifeline in building my leadership skills, and navigating business decisions with confidence. I highly recommend her support to you, to keep accountable, and achieve.
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Reply from Practice Prosperity
Tania it is such a pleasure to work with you and watch you build your business from strength to strength. You are a true leader. Thanks for the kind review.
Phil Lee
Business Financial Planning
After a brief phone conversation, Cindy impressed me with her understanding of exactly where I was, and what I needed in order to move forward with my business plan.
I have the utmost confidence in Cindy's ability to get me where I need to be.
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Reply from Practice Prosperity
Thanks Phil your business sounds exciting and looking forward to working with you
Sharon
Business Consulting
Cindy is encouraging and supportive, as she calmly challenges my assumptions! She is creating a truly partnering relationship that enables me to feel that I have the ability to do this.
Reply from Practice Prosperity
Sharon it's such a pleasure working with you, thank you
Jiryes
Strategically teaches you how to plan and get rid of your worries and fears.
Reply from Practice Prosperity
Great working with you Jiryes, thank you
Geoff French
Business Financial Planning
Really understood our business and what needs to be done. Friendly and professional.
Reply from Practice Prosperity
Thanks for the feedback Geoff
Matt Witt
Matt and Kelly were invited to one of the business workshops hosted by Cindy Drake and decided that a business coach would be able to help them with the finer details of their business.
They chose Cindy because they felt a genuine connection and they thought she understood their needs wholly.
A key positive change Matt and Kelly made to their business was shifting to computer-based management of finances and staff where systems integrate. This meant they could automate the payroll, appointments and other important elements that previously had to be done independently. They were also able to streamline their hiring process.
The future goals for Mega Watt Electrical are to grow their team even more, and allow Matt to spend more time to focus on building client relationships. Matt and Kelly are confident now that they have the necessary platform to grow their business successfully.
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Halil Gun
Cindy is someone who will come in and be a part of your company and is genuinely dedicated to helping your business grow.
For any business owner who needs a business coach who'll stop at nothing to help business owners earn more and work less, give Cindy a call.
I was working long hours, not confident in selling my product, but I didn’t want to give on my entrepreneurial dream.
Cindy gave me the clarity and confidence I needed to create a highly profitable business that I actually enjoyed running.
Thanks to Cindy I got my weekends back, and despite 2020’s challenges I was able to transform a business on the brink to one that’s thriving.
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Tysen Hose
Well-accomplished builders Aaron and Tysen banded together to start Green Edge Builders, and
greatly underestimated the massive task of running a business that lay ahead.
It didn’t take long for the founders to realise the true nature of what they’d got themselves into, said co-founder Tysen.
“We thought we were going OK, but our taxes said otherwise, and we were actually losing money and didn’t know it”.
“There was a period where a few jobs went wrong, and it was clear we were not profitable”.
All of a sudden they’d been hit with the grim reality they were working tireless 7-day weeks with no reward to show for it.
Looking for the answers to running a successful business, Tysen attended a business building seminar, and discovered business coaching could be the answer to his business’s problems.
“After the seminar we were introduced to Cindy and got along like a house on fire, it definitely felt like it was a case of right place, right time”.
Working with Cindy, Green Edge are enjoying more leads, a high lead conversion rate, and more money in the door. Not only that, but they know where the money’s coming from too.
“Cindy’s taught us to know our numbers - we went from having no idea if we were making money to know exactly what each figure on the spreadsheet means, and how to improve it”
Aaron and Tysen now understand the secrets to running a successful business, crediting Cindy’s knowledge and accountability for the transformation.
“We never understood commerciality, but working with Cindy we’re staring to use words like shareholders and stakeholders when talking about our business - we’ve really learnt a lot”
“She also keeps us accountable to make sure we’re working on the business rather than in it”.
Cindy’s passion for people is another thing they’ve found invaluable throughout the process.
“You can have a conversation about anything with Cindy, she’s not just invested in the business but in us as people too”
And that’s paid off. 7-day weeks are now a thing of the past, and Tysen is enjoying the abundance of free time he is now able to spend with his young family.
“For any trade business owner who wants to be as good at running a business as they are at their trade, I highly recommend Cindy.
“Cindy helped us understand why our business wasn’t profitable, and gave us the tools to turn that around”.
“For any trade business owner who wants to be as good at running a business as they are at their trade, I highly recommend Cindy.
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Adrian Salter
How Experts in their Industry see the Numbers Differently
When I met Cindy, Sunbury Automatics and Mechanical was already a successful business.
Yet, somehow, I was still feeling I had to be there all the time and couldn’t see an end in sight. I felt I had to show up every day, make sure staff were doing what’s required and take care of all the little jobs that make a business tick over. We already had some systems in place but I knew there were holes in them and just couldn’t find the time to fix them. Because of all that, I knew we weren’t making the profits I thought we could.
Cindy’s coaching has helped with all that.
Within a short time, sales and profit increased by 20% and I found myself with more time for myself. This happened because of the systems Cindy helped us to implement, the installation of a manager and the training the staff to become empowered and autonomous. Suddenly, they felt valued and trusted and their productivity improved along with that.
Due to all this, life has changed greatly for me. Cindy’s strategies mean I don’t need to be here full time anymore. The manager, who probably manages better than I did, runs the show and deals with the vast majority of the day to day issues. So now… I have time to myself.
From my experience, I’m certain there are many great tradies, doctors, lawyers and more who are great at what they do but not so good at running a business. Throughout our group work, I saw how Cindy’s talents and insights are applicable to all of them and noticed how we all benefitted.
My advice? Call Cindy and turn your life and business around. The sooner you do it, the sooner you’ll begin to breathe again and get more time back for yourself.
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Denise
Workshops to Boost your Thinking
Mid last year I attended a workshop hosted by Cindy Drake.
The workshop with Cindy and her team made me realise that I could work on
improving and streamlining my business with somebody who I could trust
and who would help navigate the way to a successful outcome.
The personal and business benefits gained from coaching with Cindy
have been invaluable. She was always clear and concise in setting goals
for me to achieve and with her help and guidance I now have a clear
vision for my business and solid foundations for growth and expansion.
I would highly recommend Cindy to any business owner looking for clarity in their business.
Denise
Point of Difference Cleaning
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Emma
Getting Serious About Your Business
I was struggling with cash flow, time management and just surviving in business. I was enjoying what I was doing but the problem was – I was doing it all!
Due to all that was going on, I wasn’t prioritising work effectively and delegation was an unknown concept to me. It got to the point where I just needed help.
That first conversation with Cindy enabled me to see the possibilities immediately. She gently opened my eyes and we outlined a plan and specific goals. It’s unbelievable to think that was only 6 months ago. Since then, we’ve quadrupled our sales, we’re finally responding to clients in a timely manner, our growth has gone through the roof and I’m confident I’m doing the right things now. I can see the business is more profitable and I’m working smarter not harder.
Things are going so well we’ve renovated the studio. This would never have happened without Cindy’s input. It’s now an invigorating place to work and I’m proud of the fact that I know my figures and have taken control of the business.
The future is looking wonderful! We’re getting a new printer in 6 months, my goals are set for the next two years, we’re looking at putting staff on to support our growth and I’m even hopeful my husband can come in full time. We’re really excited at the turn around we’ve achieved in such a short space of time.
If you’re a small business owner doing it all by yourself, consider a business coach like Cindy. Her no-nonsense, supportive approach helped turn my business around and I’m her expertise and skilful communication style could be of value to all business owners.
Emma Murname
Murname Print Group
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Meral Murgoski
For the first five years in my business I was behaving like an employee. I was always doing, never leading. My communication style was overly direct so I had trouble building loyalty and trust with staff.
I judged them harshly and struggled to suppress my emotions when communicating with them.
It was a frustrating time for me. I was putting in so much effort but not yielding the results I felt I deserved. It was so frustrating that one day it reached a point where I knew something had to change.
Cindy spent time getting to know the real me. Patiently, she evaluated where my business was, identified the challenges and helped me work through them in a methodical manner. I was most impressed with Cindy’s ability to quickly work with the mood I had on any given day. This is truly her most remarkable talent. I now recognise that she adapted the delivery of her message to suit my emotions. She has an extraordinary skill for sensitive communications and because I witnessed this regularly, she slowly taught me to modify the delivery of my message so I could get the best from my team.
My journey has been a trial and at times I have felt isolated because of my communication style. Cindy gradually turned all that around and the proof is in the results. I have gone on to reach my goal of winning Helloworld’s Manager of the Year in Victoria, Tasmania and South Australia and opened a second agency. I am now recognised by senior management in the corporation as a successful franchise owner and have plans to open my third branch.
Best of all, my communication style and mindset is now that of a leader instead of the frustrated employee I once was. In fact, I’ve been such an inspiration that my husband has now left his employee status behind and begun his own business! Turning people’s lives around is a wonderful feeling.
Thank you so much, Cindy. I seriously could not have done it without you.
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What do you love most about your job?
I love making business owners’ lives and businesses better while empowering them to achieve more than they thought possible.
Growing up in my parents’ business, I saw the challenges of balancing customer service, financial stability, and family life. These experiences inspired me to build a career focused on simplifying business for others, so they don’t have to face the same struggles alone.
What I enjoy most is building trust and showing business owners that there are new, achievable ways to reach their goals. Seeing their growth and confidence flourish makes it all worthwhile.
What inspired you to start your own business?
Working in my parents’ business taught me invaluable lessons about the sacrifices families make to succeed. Unfortunately, our family struggled with work-life balance and the inability to trust others for support, leading to burnout and strain.
I started my business to show others that success doesn’t have to come at such a high personal cost. With the right tools, strategies, and mindset, it’s possible to thrive in business and life. Helping others find that balance and joy drives everything I do.
Why should our clients choose you?
Clients choose me because I focus on creating tailored, practical solutions that empower business owners to succeed while reclaiming time for their personal lives.
Here’s what I offer:
• Business coaching and planning for clarity and direction.
• Profit strategies to boost revenue and reduce financial stress.
• Leadership training to inspire growth in yourself and your team.
• Sales, team, and time management tools to streamline operations.
I work best with business owners who are ready to grow but feel stuck or overwhelmed. My clients often come from trades, building, health, aged care, professional services, and non-profits.
What sets me apart is my focus on communication, behavioural understanding, and planning strategies that align with each business owner’s values.
My credentials include:
► International Coaching Federation certification, PCC
► Board Member with AUS-NZ Croatian Women in Leadership
► Bachelor of Business Degree
► Working in 4 Different Countries
► My Own Business for 8 Years
► 20 Years+ Management Experience in Accounting, Administration, and Team Experience
► 8 Years Government Experience on Large Scale Infrastructure Projects, Business Cases, Business Governance, Project Management, and Commercial Principles.
► 8 years Non Profit Financial Frameworks set up, build and transition to local teams, audited under international accounting standards.
Can you provide your services online or remotely? If so, please add details.
Yes, I provide most services online, offering flexibility for clients across Australia.
I also operate from an office location based in Melbourne, Caroline Springs.
Since Covid, business owners have seen how efficient it is to operate online; however, I can meet up initially for a coffee so that we can get to know each other, then check on your preference.
What changes have you made to keep your customers safe from Covid-19?
To prioritise safety, I provide Zoom meetings where possible. For in-person sessions, I maintain high hygiene standards, including masks if needed, sanitised desks and chairs, and hand sanitiser availability.
Strategy Business Planning
What It Is: A collaborative process to develop a clear roadmap that aligns your business with your goals and vision.
What You’ll Gain: Step-by-step guidance, with my support at every stage to prioritise your success.
Outcome: A tailored plan built on proven strategies, ensuring sustainable growth with your specific needs in mind.
There is a free course to build your own business plan on my website
Financial Clarity and Profitability
What It Is: Expert, jargon-free support to help you understand and optimise your finances.
What You’ll Gain: A partnership focused on simplifying your numbers and building confidence in your financial decisions.
Outcome: Clear, actionable steps that create financial stability and long-term profitability tailored to your business.
Operations and Systems Optimisation
What It Is: Practical, easy-to-implement systems designed to make your business run smoothly.
What You’ll Gain: Personalised recommendations based on understanding your unique challenges and goals.
Outcome: A more productive, stress-free business that works for you, with support to guide you through every step.
Work-Life Balance Strategies
What It Is: A supportive process to reclaim your time and create balance between your business and personal life.
What You’ll Gain: Thoughtful solutions to time management and priorities, tailored to your family and lifestyle.
Outcome: A balanced, fulfilling life where you can thrive in business while cherishing what matters most.
Ultimate Team Management Structure
What It Is: A comprehensive framework to build and optimise your team’s structure, communication, and workflows.
What You Get: Clear role definitions, customised team processes, and tools to enhance collaboration and accountability.
Outcome: A cohesive, high-performing team that works seamlessly together, driving productivity and achieving shared goals.
Doubling Your Profits Made Simple
Join the Master Class
Description: Proven strategies and actionable steps to double your profits without increasing stress.
Outcome: Higher profitability, optimised operations, and smarter financial strategies.
Chaos to Control - The 12-Week Business Challenge
A results-driven program designed to overcome challenges and unlock growth opportunities.
Outcome: Clarity, momentum, and measurable progress in 12 weeks.
Personalise Business Coaching
What It Is: One-on-one coaching designed to create a trusting, collaborative relationship where your goals come first.
What You’ll Gain: Honest, clear advice tailored to your business, with ongoing support to help you grow at your own pace.
Outcome: A renewed sense of confidence, knowing you have a reliable partner invested in your success.