KDMC

Telephone and Email Support for:
Diary Management,
Task Management,
Email Attention.
ADMINISTRATION ATTENTION & SUPPORT =
Managing your time and ‘things to do’ list are tools that support fantastic achievements from
every day. More importantly they are critical in developing and maintaining a reputation for value
in people and promises. Diverting enquiries through a Personal Assistant serves as an extension
of yourself and an effective method of freeing up more of your time. Managing and continuously
following up on your task list ensures nothing gets forgotten. Your PA can reply to email on your
behalf, take messages and communicate information to your contacts as well as flagging those all important commitments you’ve made until they are complete.
CUSTOMISED SKILLSET = Schedule management, efficiency, great record keeping skills and the initiative to ‘get things done’.

Social Media Creation & Maintenance,
Period Newsletter,
Internal Communications Evaluation,
Web Content Filtering.
CORE COMMUNICATIONS =
Efficiently providing for open and direct communications between yourself and your team, a
consistent and relevant communication path between yourselves and your customers and a wide
information net to catch the interest of all potential new business, outwardly portrays your value
in the unique qualities of people your business engages. Customer Relationship Marketing through
social media platforms achieves this and places no boundaries on the volume of interaction. When
supported by personalised periodic mailings your business creates a powerful and efficient flow of
communication to strengthen your relationships and deliver new information.
CUSTOMISED SKILLSET = Marketing skills, creativity, attention to detail and a desire to excel in customer service.

Strategic Plan,
Operational Structure,
Policy Development,
Systems and Processes,
Finance & Budgeting,
Alignment.
Management meetings identify and define period objectives
in line with the priorities of your business.
Both success and productivity are enhanced by establishing open
communication channels to engage your people and provide an
opportunity for valuable contribution.

Culture Framework,
HR Strategy,
Customer Satisfaction Analysis,
Custom Achievement Analysis/Performance Review
System etc.
Culture is the personality of your business. It goes beyond what the enterprise offers and why, into
how people behave and work together. Shaping culture ‘as you go’ risks emotion overpowering the
needs of the business. Without clarity, individual expectations will naturally compete for superiority.
Although unique to your business, defined cultural norms can be managed, then led into alignment
with strategic plans to produce extraordinary results.
HR Strategy plans the response to resource function alongside evolving needs of the business. People
want to perform. Through long term positive relationships that recognise achievements, maintain performance and proactively harness potential, you work together for collaborative and ongoing improvement.

Marketing Strategy,
Commercial Journalism,
Graphic Design,
Cost Analysis etc.
POLISH & PROMOTE =
Frequently portrayed through a single logo, branding is far more than a graphic. It is an intention;
a promise to deliver specified products of a certain quality in a particular way that your business
does better than anyone else. It is a point of difference and a commitment to satisfy identifiable
customer needs.
Marketing strategically collates all your goals into one plan and provides tools to measure
performance. Understanding profitability and identifying what target market your products
satisfy are crucial before reviewing the creative design of scalable materials to communicate your
message. Commercial journalism and graphic design work in partnership with marketing principles.

Systems and processes act as your 'Operations Manual'. Without them, there's a space for subjectivity where the business could otherwise benefit from clarity.
Mapping ‘as is’ process flow displays positive and negative aspects. Inefficiency is a cost to the business while steps that are misaligned with strategic goals compromise quality, service and
progress. Systems and processes build business wide appreciation for productivity, and
structure around managed and measurable performance.

Expert in Shopify and Wix platform design, build and management.