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Reviews (62)

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Chi Hung Yip

26 August 2019

Very detail oriented. Made sure to cover off all allergies and behavior notes. Very responsible day care

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Mary Alexandrou

23 August 2019

Great services! And they treat my dog as one of their own.

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Kara Macdonald

23 August 2019

Took me in at the last minute which was great since you cannot always plan ahead for all circumstances. Very friendly staff.

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Elisabeth Hass

16 August 2019

My girl loves going here. She gets so excited. And being able to watch her while she is there is great.

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Christina Robinson

27 July 2019

We've been taking our rescue dog Cricket here for five months and started taking her here only one week after we adopted her! Ruff House has been so helpful in easing Cricket's initial separation anxiety when she was missing her foster parents.She doesn't have major separation anxiety anymore, but she enjoys going here so much that we're keeping it up! More...

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Phil Scanlon

17 July 2019

Absolutely fantastic establishment. Friendly, kind staff who knew my dog's name on sight by our second visit. Staff is also very knowledgeable about dogs and obviously care greatly about the quality of care they provide. Watching my dog on the live cameras is a great bonus, and it is nice to have the transparency into the care that is given by the daycare staff. More...

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David G

17 July 2019

Great place to bring my boxer who has legendary energy levels. Every time we drop him off he loses his mind with excitement and when we pick him up he is nice and tired from all the fun. The live cams are fun to check out too. More...

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Dominic B

3 July 2019

Amazing facilities, Dogs are more than well taken care of. The space is clean and the staff is more than courteous. The services offered are well priced and the reservation system is simple and easy. 10/10 would recommend

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Jean-René Lavallée

30 June 2019

Jonathan, Sophie and their team provide an amazing and valuable service. We love that Opal comes home tired and that we are able to watch her during the day.

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Sophie Dooley

30 June 2019

Well organized, friendly staff, great facility

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Chad

30 June 2019

The dogs really seem to enjoy this place and you can check in on them with a live video stream.

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Brendan Donovan

30 June 2019

For doggehs by doggeh people

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Beth Armour

10 June 2019

Archie, 9 month old Tibetan Terrier was at the Ruff House for two days while I was at a conference on Ottawa. Excellent facility and wonderful staff. He loved it there! It was really neat to be able to "check" on him occasionally during the day to see what he was up to. It will be his go-to-place when in Ottawa! More...

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Jocelyn Brison

31 May 2019

The Ruff House couldn't be a better dog daycare. I love the fact that dogs are consulted before attending and that there is a thorough process to attend, that is so important for the health of our dogs! The live webcam is a bonus! You can truly tell the employees are both well educated and attentive towards the dogs! My dog absolutely loves attending! More...

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Melanie Newman

31 March 2019

Appreciate the service, couldn't ask for more!

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Patrick Hailstone

31 January 2019

Ruff House offers a great daycare service for dogs. We send our Vizsla a few times a week and she comes home tired and happy. It’s a great place to let your dogs get a good day of fun and socialization while you’re at work. Plus you can tune in to the webcams to see what they’re up to. The puppy training classes are excellent as well! More...

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Elizabeth Stinson

31 December 2018

I started bringing my little lady here after we lost her big sister. It was suggested by several people that I put her in daycare a couple days a week to keep her social and get her out of the empty house. I did some tours and researched some other facilities in the city, and decided to try the Ruff House. I am beyond happy that I made this choice. The crew at the Ruff House are beyond amazing, friendly, and incredibly knowledgeable - they treat each dog like it's their own family member. They celebrate the little things as if Beyla is their furkid. Beyla loves going there and even though she doesn't play much, she is happy and exhausted when we come home. I recently moved to the west end, but still make the drive to the Ruff House - it is beyond worth it! I definitely recommend this wonderful Dog Daycare. More...

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Louise Cardinal

31 December 2018

Maggie and Curly loved spending Christmas at the Ruff House

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Pamela Medjesi

30 November 2018

We sent our dog to daycare for a week after her doggie sibling passed away. Staff were accommodating and sensitive to our urgent request to have a meet-and-greet so that our pup could start daycare immediately. Jon and team are wonderful. Can't wait to return! More...

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Peter Millar

30 November 2018

First visit with our elderly Golden, Colt - exceptional experience! We will get going back and recommending to friends! Thanks Ruff House!

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James Hearn

30 November 2018

Love this place, amazing staff and lots of great store options too. My dog will be a lifer for their daycare!

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Carla Thür

16 November 2018

I wish I would’ve started coming here sooner! Very clean and organized facility with competent people running it! I’ve brought my (sometimes very annoying) dog twice for daycare and always feel great leaving her here. Staff is friendly and knowledgeable and most importantly, have a good sense of humour. They even remembered us from only coming once before (haha maybe not a good thing). Bagheera will be coming for as long as she’s welcome. More...

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Kenneth Pyke

31 October 2018

Friendly staff, excellent communication - a pleasant experience for all.We boarded our golden with the Ruff House over the Thanksgiving weekend, and could not be happier with how things went. Staff were receptive, welcoming, and knowledgeable. We were constantly updated, with pictures and text, as to how our dog was doing. We even were able to observe her via online cameras while she was there - a really nice way to keep an eye on our loved one!Overall, would highly recommended. More...

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Daniel Barrington

30 September 2018

Kind and caring staff. Clean environment. Happy dogs

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Dan Bezaire

30 September 2018

Great staff. Dogs love it. Live webcam handy to check in

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Monica Fajardo Galley

12 September 2018

My Sophie took puppy classes here and it was a wonderful experience. The facilities are very nice and super clean! Jonathan and the other trainer (sorry I don’t remember your name) were fun and knowledgeable they always answer my questions even during the time you are not in class. I love how they sent an email with what we learned in Class. More...

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Caroline Sullivan

7 September 2018

took my 2 dogs for their first daycamp and they came home so tired! I loved being able to spy on them to make sure they were behaving themselves. Jon and the team are super friendly! More...

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Carly Visaggio

31 August 2018

I am very protective of my pup Ruby, and am always hesitant when leaving her at other places or with other people. I have to say, after my first experience with The Ruff House, Ruby will be a regular there! The staff are so kind and wonderful, and even sent an update picture of Ruby enjoying herself. I’m so impressed by the level of service and care and attention toward the dogs. I know she’s in good hands there! :) More...

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ME COLLINS

31 August 2018

Super pleased with the quality of the care and products at the Ruff House! Great grooming, excellent selection of good products, knowledgeable and friendly staff. Wonderful with my dogs and have gone the extra mile on occasion with grooming (thanks Kate, from Quincy)! My skittish rescues, Miguel and Bella, are always quite happy to be there, which says a lot. Tickled pink to have the Ruff House in our neighborhood. More...

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Tina Baker

31 August 2018

Staff are very friendly and knowledgeable. They groomed my dog she looked beautiful. I will definitely be back for more of their services. Thank you Ruff House for the amazing service. Tina Baker More...

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TJ Leigh

31 August 2018

Great staff, great facility and great products

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Hazel Gashoka

31 August 2018

The Ruff House is the ONLY place I trust with my beloved furkid, Bullet the beagle. It's a wonderful place for Bullet to play, cuddle, nap, and hang out with his best friends! The most AMAZING caring people work here and they treat my Bullet like he is one of theirs. Bullet and I are so grateful that we found this wonderful place ♥ More...

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Simone Halle

31 August 2018

Amazing people and great atmosphere. The staff really cares about your dog and it's wellbeing. Clean establishment with many services.

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Rabih Maalouf

31 July 2018

An absolute gem and highly recommended. Jon and staff are fantastic. I love watching our little Abby having so much fun playing and socializing with her friends. Also, quite convenient to get her bathed and groomed at the same time when needed. When she comes home, she is one tired and happy puppy...Thanks guys for being a great part of her life! More...

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Kim Beaubien

31 July 2018

My friends had recommended Ruff House a number of weeks ago however my dog Milo only recently went for daycare. He had a GREAT visit. Jon and his staff were very welcoming, knowledgeable and sent me a follow up email (with pictures) during Milo's stay to let me know that he was doing well and having fun. I would recommend Ruff House to any and all dog owners I know as the care and service was exceptional. Really appreciate the attention they gave Milo (side note you can also view the daycare with live camera feeds). I have a conference to go to in the next few months and I know who I will be calling to board Milo while I am gone...:) Thanks Jon! More...

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mella

31 July 2018

My dog was groomed there and finished within 1 hr 30 minVery quick and they did a fantastic job. Also very knowledgeable.

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Shelby Blair

31 July 2018

We buy our food here and its great. Jon and his staff are super friendly, educated & they have a great selection of food/toys/treats available. Highly recommend.

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Ellen N.

31 July 2018

Our dog's first time boarding there and they were awesome. Great daily updates on our dog, which we loved. Also fantastic grooming as well.

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mini pet

31 July 2018

Beautiful place with a large set up and a variety of different products

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Andrea Liota

31 July 2018

Have been taking our dog here since he was 8 weeks old. Great staff, clean environment, safe play area always under supervision, amazing advice and premium healthy products. Would %100 reccomend to anyone. :) P.s. I love the live dog cams. More...

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Heather Darling

31 July 2018

Amazing service. Our dog loves staying here. We love being able to shop for Canadian made toys, beds and raw food when picking up our tired out Tucker!

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Scott Goode

31 July 2018

Best doggy daycare I've seen.

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Bruno Rodrigue

31 July 2018

Fantastic service, wonderful people. Great facility.

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Richelle Chouinard

31 July 2018

Great staff; they really care about the pets in their care. Lots of variety in the store

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Alison Conrad

31 July 2018

Love that you can watch your puppy play all day with the live cameras. Such a pleasant lovely staff!

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Leslie

31 July 2018

Been going here for puppy training. The trainers are very good at they're job, super nice people, and have answered any and all questions I've had about anything with my dog. Would highly recommend.

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Ann Hardman

31 July 2018

Staff are friendly, and knowledgeable. Our dog spent a week there while we were on vacation, and he had a blast! We were given daily updates/pictures and they even took him to the Vet for us when he needed it. Would recommend!

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Leah Arnold-Parsons

31 July 2018

Amazing place! The people, set up, and environment all make an exceptional place to bring your loved ones

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Kathleen Johnson

31 July 2018

This is a wonderful facility with knowledgeable people who provide great service. My dog likes going there.

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Karina Izaguirre

31 July 2018

I love this place! Jonathan is very knowledgeable about dogs. The place is very clean and big. I like the fact that I could see my dog from the live camera at any time! Very happy with the service!

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Derek R

31 July 2018

The place is amazing! Our dog is always excited to come and we feel at ease knowing she is in good hands. We can watch our dog anytime with live cameras in each room. We have taken her to a lot of daycares in the city and this is by far the best!!! More...

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Marilee P

31 July 2018

We left our pup, Hurley, for the first time at the Ruff-House for the weekend. She absolutely loved it, and we were reassured by the web cams and frequent updates from the owner. It was so comforting knowing that she was happy and well taken care of. We will definitely be booking more days in the future. The Ruff House is Hurley’s new home away from home! More...

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Lee Lamb

31 July 2018

Excellent care in terms of daycare services and grooming. We haven't had the opportunity to use the hotel as of yet-but the suites are tooooo-cute! Jon and his staff very knowledgeable about dog care, behaviour, and nutrition. The facility is large, very clean and bright. I especially appreciate the emails we receive giving a little report on how our dog did during daycare and enjoy the photos of our dog frollicing with the other dogs which are attached to the email. I think the doggy live web camera is brilliant--I can check on her in real time-and know she is being well cared-for. I highly recommend The Ruff House. More...

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Anik Low

31 July 2018

This is a fantastic place. Jon was so patient and welcoming of our very large puppy Patou on Christmas day. Personalized attention and great care. I highly recommend it and hope to be back soon. More...

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Olive Carlos

31 July 2018

Jon, his wife Jackie are amazing! They might be dog whisperers too! We left our pup with them twice already: a week long and two weeks long. I very much appreciated all the updates (with photos) and the fact that secured webcams are available for you to access and checkup on your dog. I trust Ruff House completely and am so happy that I stumbled upon them! They have different suites available and also have different play areas for different sized and tempered dogs! If you’re looking for a dog daycare, a dog hotel, dog grooming services, pup/dog training, or even dog food — they have it all! More...

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Rory Magaff

31 July 2018

This place is great. Multiple rooms. Beautiful overnight rooms, like a mini hotel. 24/7 webcam viewing which puts ppl at ease. It also has grooming, food, treats abd everything you can imagine. More...

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Joel Cameron Edwards

31 July 2018

I appreciate the care and the attentiveness of these guys. I can watch my dog sometimes on a live feed, see her running around. Great job.

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Claire Seymour

31 July 2018

We have been so happy with all of our experiences with the Ruff House. We got a rescue pup quite unexpectedly in January and she wasn't able to stay home alone (bad anxiety). Jon & the team made her feel safe and welcome and have been instrumental from bringing her out of her timid shy shell into a loving playful dog. We use the daycare almost full time and Jon is helping us wean her off a bit so she is more independent and happy at home. At first I thought I wouldn't use the Live Dog Cam but being able to check on her at first when we were nervous was amazing and now we check in periodically if we need a pick me up at work. We also ask for advice and purchase treats from the shop and are looking forward to starting training with Ruff House in March. We will also be going away in August and we feel great knowing our pup can board somewhere she is so happy. Honestly I can't say enough about Jon and the team. I really recommend them. More...

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Valerie Holden

31 July 2018

Jon accommodated our little guy before opening hours and well beyond closing hours. His chill attitude is very calming to both owner and pet. During our pups stay, he received his first groom and it was hands down way better than I could have ever imagined! This place exceeded our expectations, big time! More...

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Paul Cochrane

31 July 2018

It is very difficult to express our appreciation for the wonderful home away from home that the Ruff House is! For me, it is such a relief to know that there is somewhere I can take my boys when I have to go away and cannot take them with me, that I have absolutely no doubt about their safety, care and happiness! For the boys (Biron and Gizmo) it is a fun vacation and although we all miss each other...it's ALL good.I also would like to say that Kate is a great groomer and my boys were completely chill when they were getting groomed and came home feeling wonderful afterwards (that has not always been so at other groomers and is really important to me). There comfort level proving how well Kate handles them and that they are in no way stressed and they came out looking so cute (maybe I am a little biased, but oh well:-)).Jon is truly amazing and so is his staff. There is obviously so much passion and love that has gone into making the Ruff House. The very best home away from home ever!!!!Love Biron, Gizmo and Daddy More...

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scott woodcock

31 July 2018

Best Daycare that I have come across. Excellent customer service, kindness and knowledge from Jonathan. It is immaculately clean, has live streaming so that you can watch your pup and be at ease and a good supervisor to dog ratio. The dog hotel is also amazing. So glad we found this place, our pup has improved so much since she started interacting with other dogs here at the Ruff House! More...

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Sherilyn Kirkpatrick

31 July 2018

Ruff House is a wonderful place for your pooch. Lots of space for them to romp and the owners truly care! Highly recommend!!