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The Ruff House

Ottawa

(66)
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About

The Ruff House is proud to offer a wide range of top-notch dog services in Ottawa, including dog daycare, grooming and training.

Our training team is certified and approach training from a positive reinforcement, science based system. We work with you as individuals to understand and game plan for your specific needs and your dog's unique personality.

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2 hires on Bark

Reviews (66)

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5/5

66 customer reviews

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29 June 2022

THIS PLACE IS RACIST
DO NOT GO THERE
REFUSE TO GIVE MY MONEY BACK AFTER THE CANCEL ON MY TEMPERAMENT TEST DUE TO MY DOG BEING TOO SMALL (mind you my appointment was book 2 month ago and I did mention that my dog was 1. 5pound and the told me that was ok) WHICH IS SO RIDICULOUS
TOLD ME TO SUCK IT AND TOLD ME THAT HE WILL REFUND ME WITH PENNIES!!!
THAT HOW YOU GET TREATED IN 2022 HORRIBLE ESTABLISHMENT WORSE EXPERIENCE OF MY LIFE NEVER GOING BACK AGAIN
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14 December 2019

5/5 STARS! Rogan completed 'Life Skills 1", a group class, with a lot of 1 on 1 support available! Rogan, a rambunctious dog, was provided with accommodation to ensure success! We are very happy with the class, service, and staff. We highly recommend The Ruff House. More...

Reviewed on Facebook

8 December 2019

Great experience with the daycare. Jonathan and Sophie are very friendly and helpful. We love the cameras to watch our pup remotely and easy online booking. They have the best raw food in town and the best treats for our pup :) highly recommend!!! More...

Reviewed on Google Maps

15 September 2019

Great cut.

Reviewed on Google Maps

26 August 2019

Very detail oriented. Made sure to cover off all allergies and behavior notes. Very responsible day care

Reviewed on Google Maps

23 August 2019

Great services! And they treat my dog as one of their own.

Reviewed on Google Maps

23 August 2019

Took me in at the last minute which was great since you cannot always plan ahead for all circumstances. Very friendly staff.

Reviewed on Google Maps

16 August 2019

My girl loves going here. She gets so excited. And being able to watch her while she is there is great.

Reviewed on Google Maps

27 July 2019

We've been taking our rescue dog Cricket here for five months and started taking her here only one week after we adopted her! Ruff House has been so helpful in easing Cricket's initial separation anxiety when she was missing her foster parents.She doesn't have major separation anxiety anymore, but she enjoys going here so much that we're keeping it up! More...

Reviewed on Google Maps

17 July 2019

Absolutely fantastic establishment. Friendly, kind staff who knew my dog's name on sight by our second visit. Staff is also very knowledgeable about dogs and obviously care greatly about the quality of care they provide. Watching my dog on the live cameras is a great bonus, and it is nice to have the transparency into the care that is given by the daycare staff. More...

Reviewed on Google Maps

17 July 2019

Great place to bring my boxer who has legendary energy levels. Every time we drop him off he loses his mind with excitement and when we pick him up he is nice and tired from all the fun. The live cams are fun to check out too. More...

Reviewed on Google Maps

3 July 2019

Amazing facilities, Dogs are more than well taken care of. The space is clean and the staff is more than courteous. The services offered are well priced and the reservation system is simple and easy. 10/10 would recommend

Reviewed on Better Business Bureau

30 June 2019

Jonathan, Sophie and their team provide an amazing and valuable service. We love that Opal comes home tired and that we are able to watch her during the day.

Reviewed on Google Maps

30 June 2019

Well organized, friendly staff, great facility

Reviewed on Google Maps

30 June 2019

The dogs really seem to enjoy this place and you can check in on them with a live video stream.

Reviewed on Google Maps

30 June 2019

For doggehs by doggeh people

Reviewed on Google Maps

10 June 2019

Archie, 9 month old Tibetan Terrier was at the Ruff House for two days while I was at a conference on Ottawa. Excellent facility and wonderful staff. He loved it there! It was really neat to be able to "check" on him occasionally during the day to see what he was up to. It will be his go-to-place when in Ottawa! More...

Reviewed on Facebook

31 May 2019

The Ruff House couldn't be a better dog daycare. I love the fact that dogs are consulted before attending and that there is a thorough process to attend, that is so important for the health of our dogs! The live webcam is a bonus! You can truly tell the employees are both well educated and attentive towards the dogs! My dog absolutely loves attending! More...

Reviewed on Google Maps

31 March 2019

Appreciate the service, couldn't ask for more!

Reviewed on Google Maps

31 January 2019

Ruff House offers a great daycare service for dogs. We send our Vizsla a few times a week and she comes home tired and happy. It’s a great place to let your dogs get a good day of fun and socialization while you’re at work. Plus you can tune in to the webcams to see what they’re up to. The puppy training classes are excellent as well! More...

Reviewed on Google Maps

31 December 2018

I started bringing my little lady here after we lost her big sister. It was suggested by several people that I put her in daycare a couple days a week to keep her social and get her out of the empty house. I did some tours and researched some other facilities in the city, and decided to try the Ruff House. I am beyond happy that I made this choice. The crew at the Ruff House are beyond amazing, friendly, and incredibly knowledgeable - they treat each dog like it's their own family member. They celebrate the little things as if Beyla is their furkid. Beyla loves going there and even though she doesn't play much, she is happy and exhausted when we come home. I recently moved to the west end, but still make the drive to the Ruff House - it is beyond worth it! I definitely recommend this wonderful Dog Daycare. More...

Reviewed on Google Maps

31 December 2018

Maggie and Curly loved spending Christmas at the Ruff House

Reviewed on Google Maps

30 November 2018

We sent our dog to daycare for a week after her doggie sibling passed away. Staff were accommodating and sensitive to our urgent request to have a meet-and-greet so that our pup could start daycare immediately. Jon and team are wonderful. Can't wait to return! More...

Reviewed on Google Maps

30 November 2018

First visit with our elderly Golden, Colt - exceptional experience! We will get going back and recommending to friends! Thanks Ruff House!

Reviewed on Google Maps

30 November 2018

Love this place, amazing staff and lots of great store options too. My dog will be a lifer for their daycare!

Reviewed on Google Maps

16 November 2018

I wish I would’ve started coming here sooner! Very clean and organized facility with competent people running it! I’ve brought my (sometimes very annoying) dog twice for daycare and always feel great leaving her here. Staff is friendly and knowledgeable and most importantly, have a good sense of humour. They even remembered us from only coming once before (haha maybe not a good thing). Bagheera will be coming for as long as she’s welcome. More...

Reviewed on Facebook

31 October 2018

Friendly staff, excellent communication - a pleasant experience for all.We boarded our golden with the Ruff House over the Thanksgiving weekend, and could not be happier with how things went. Staff were receptive, welcoming, and knowledgeable. We were constantly updated, with pictures and text, as to how our dog was doing. We even were able to observe her via online cameras while she was there - a really nice way to keep an eye on our loved one!Overall, would highly recommended. More...

Reviewed on Google Maps

30 September 2018

Kind and caring staff. Clean environment. Happy dogs

Reviewed on Google Maps

30 September 2018

Great staff. Dogs love it. Live webcam handy to check in

Reviewed on Google Maps

12 September 2018

My Sophie took puppy classes here and it was a wonderful experience. The facilities are very nice and super clean! Jonathan and the other trainer (sorry I don’t remember your name) were fun and knowledgeable they always answer my questions even during the time you are not in class. I love how they sent an email with what we learned in Class. More...

Reviewed on Facebook

7 September 2018

took my 2 dogs for their first daycamp and they came home so tired! I loved being able to spy on them to make sure they were behaving themselves. Jon and the team are super friendly! More...

Reviewed on Facebook

31 August 2018

I am very protective of my pup Ruby, and am always hesitant when leaving her at other places or with other people. I have to say, after my first experience with The Ruff House, Ruby will be a regular there! The staff are so kind and wonderful, and even sent an update picture of Ruby enjoying herself. I’m so impressed by the level of service and care and attention toward the dogs. I know she’s in good hands there! :) More...

Reviewed on Google Maps

31 August 2018

Super pleased with the quality of the care and products at the Ruff House! Great grooming, excellent selection of good products, knowledgeable and friendly staff. Wonderful with my dogs and have gone the extra mile on occasion with grooming (thanks Kate, from Quincy)! My skittish rescues, Miguel and Bella, are always quite happy to be there, which says a lot. Tickled pink to have the Ruff House in our neighborhood. More...

Reviewed on Google Maps

31 August 2018

Staff are very friendly and knowledgeable. They groomed my dog she looked beautiful. I will definitely be back for more of their services. Thank you Ruff House for the amazing service. Tina Baker More...

Reviewed on Google Maps

31 August 2018

Great staff, great facility and great products

Reviewed on Google Maps

31 August 2018

The Ruff House is the ONLY place I trust with my beloved furkid, Bullet the beagle. It's a wonderful place for Bullet to play, cuddle, nap, and hang out with his best friends! The most AMAZING caring people work here and they treat my Bullet like he is one of theirs. Bullet and I are so grateful that we found this wonderful place ♥ More...

Reviewed on Google Maps

31 August 2018

Amazing people and great atmosphere. The staff really cares about your dog and it's wellbeing. Clean establishment with many services.

Reviewed on Google Maps

31 July 2018

An absolute gem and highly recommended. Jon and staff are fantastic. I love watching our little Abby having so much fun playing and socializing with her friends. Also, quite convenient to get her bathed and groomed at the same time when needed. When she comes home, she is one tired and happy puppy...Thanks guys for being a great part of her life! More...

Reviewed on Google Maps

31 July 2018

My friends had recommended Ruff House a number of weeks ago however my dog Milo only recently went for daycare. He had a GREAT visit. Jon and his staff were very welcoming, knowledgeable and sent me a follow up email (with pictures) during Milo's stay to let me know that he was doing well and having fun. I would recommend Ruff House to any and all dog owners I know as the care and service was exceptional. Really appreciate the attention they gave Milo (side note you can also view the daycare with live camera feeds). I have a conference to go to in the next few months and I know who I will be calling to board Milo while I am gone...:) Thanks Jon! More...

Reviewed on Google Maps

31 July 2018

My dog was groomed there and finished within 1 hr 30 minVery quick and they did a fantastic job. Also very knowledgeable.

Reviewed on Google Maps

31 July 2018

We buy our food here and its great. Jon and his staff are super friendly, educated & they have a great selection of food/toys/treats available. Highly recommend.

Reviewed on Google Maps

31 July 2018

Our dog's first time boarding there and they were awesome. Great daily updates on our dog, which we loved. Also fantastic grooming as well.

Reviewed on Google Maps

31 July 2018

Beautiful place with a large set up and a variety of different products

Reviewed on Google Maps

31 July 2018

Have been taking our dog here since he was 8 weeks old. Great staff, clean environment, safe play area always under supervision, amazing advice and premium healthy products. Would %100 reccomend to anyone. :) P.s. I love the live dog cams. More...

Reviewed on Google Maps

31 July 2018

Amazing service. Our dog loves staying here. We love being able to shop for Canadian made toys, beds and raw food when picking up our tired out Tucker!

Reviewed on Google Maps

31 July 2018

Best doggy daycare I've seen.

Reviewed on Google Maps

31 July 2018

Fantastic service, wonderful people. Great facility.

Reviewed on Google Maps

31 July 2018

Great staff; they really care about the pets in their care. Lots of variety in the store

Reviewed on Google Maps

31 July 2018

Love that you can watch your puppy play all day with the live cameras. Such a pleasant lovely staff!

Reviewed on Google Maps

31 July 2018

Been going here for puppy training. The trainers are very good at they're job, super nice people, and have answered any and all questions I've had about anything with my dog. Would highly recommend.

Reviewed on Google Maps