Fresca Clean, Vancouver, BC
Mount Pleasant
(26)
Mount Pleasant
(26)
26 customer reviews
Jenny
I am a return customer of Fresca and was happy with their level of cleansing last two times, their stuffs are nice and I was happy with it so I referred some friends/business partners.
I also scheduled them to come to my rental unit in downtown and asked for help again. My experience this time is horrible and the owner-Mindy is completely mean.
We scheduled at 9am-9:30am and Fresca team started at 9:20am. My husband welcome them at the unit, dropped all set of keys/fob inside the unit before he left. I scheduled to go back and check after the unit finished cleansing
They messaged me and said they would finished there by 1pm so I said ok I was coming. By 1:10pm I parked on the street and called the owner. The owner said the team already left because they were running late to next job?? I don’t expect the cleansing company left without notify me and gave me a call before they actually left. And I told them I was coming back and they knew they had all set of keys/fob to the unit. The team kept the unit unlock and put all keys inside . It was an apartment building in downtown I had no access to the building to go back in??!! Sorry I couldn't control myself I really screamed on the phone as no one (no cleansing companies/helpers/contractors) ever do this to me before. They always make sure my home/unit is safe before they leave.
The owner wasn't really feel sorry too, she thinks it's a right way to do this as they are running behind. She said " oh this is an apt building, concierge can help you out". I said I am very disappointed, she said she's disappointed too. How? As an owner, I am asking help and request cleansing service for my unit, why I need to come up with a solution and find ways to access to my unit after? There should be more proper ways to find solution before they left. Not finish in a rough way.
1. They can call owner and telling them they already finish the job and they are leaving, they can ask for advise if they should lock the door and drop the keys to main floor (concierge) or unlock door and leave keys there... at least give me a head up since I am not there yet. no shocking?
2. Schedule your appointments better. if you know you are taking longer time and rushing in between. Leave some room and start right at 9am. or schedule the next one with half hr-1hr gap in between. Yes I know i am late for 10 mins, but it is not a reason to keep the apartment unlock without notifying owner and put all keys/fobs inside and owner has no access no more?
I think they care about their cleansing level, but don't care any extra and feel no responsibility to keep your home safe/peace of mind.
Last but not least. It's not as clean as before. Some areas are full of dust. So this will be my last time. I will pay still. Thanks and bye
More...
Wahid Kadwaikar
Rated highly for: Quality, Value, Responsiveness, PunctualityAmazing service with reasonable price!! I am very happy and satisfied with the work that they've done for my move-out cleaning. I'd definitely recommend them to anyone who wants to get cleaning done. More...
Reviewed on Google Maps
Elzette Matheou
Mindy and her team are fantastic! We've been using the services of Fresca Clean since August and have always received great service from all the ladies working for Fresca Clean. The ladies are very professional, friendly, respectful and have done a stellar job each and every time they have cleaned our apartment. Will definitely continue using their services and highly recommend them to anyone needing a good clean. More...
Reviewed on Facebook
Matthew Tan
Used in both an office and residential environment. Prompt response time and great service. Special thanks to Mindy for coordinating all of our requests!
Reviewed on Google Maps
Jennifer McConkey
Hi Mindy, I just had to tell you what a wonderful job your cleaners did today. Its an immense relief to come home to a clean house so I can just relax more with the kids. Thank you to you and your team
Reviewed on Facebook
Vanessa Cleven
Started using Fresca cleaning for a few months now and they've been fantastic. I've gone through several cleaning companies and they are by far the most professional, timely, and competitively priced. Their cleaners are thorough and you can tell they've been trained well and take their work seriously. Would recommend them without hesitation. More...
Reviewed on Google Maps
Gail Mayhew
We had a team from Fresca Clean in today for the first time and they did a fantastic deep clean in our place. They finished more quickly than expected and followed all directions we provided. We will use them again!
Reviewed on Google Maps
Vitor
Highly recommend Fresca Clean! Very grateful to Mindy for quickly coordinating my cleaning request and for her helpful and prompt replies to my emails. They were punctual, polite and professional. I highly recommend them to anyone in search of reputable cleaners. More...
Reviewed on Google Maps
saleh arhima
I do know Fresca for a while, they are my best side of cleaning,easy to deal with.The service was very detailed and reasonable price,thumbs up.
Reviewed on Google Maps
Haithem Khalil
I wanted to clean my kitchen, washroom and carpet, I looked for a professional cleaning company and someone has recommended Mindy and hear team to me. .I asked Mindy to give me a quote, she sent one of her team to my place and that was pretty quick to be honest..A day later she sent me the quote which was really reasonable, few days later I was working and I left the keys of my place for Mindy's team to let them clean the place while I was at work..They have honestly done the job that exceeded my expectations...Mindy and your team, thank you so much for being professional in your job... More...
Reviewed on Google Maps
John
Mindy and her crew did an excellent job for us. The kitchen, particularly the stove and oven, was a mess from one year rented out. And the bathrooms were dirty before they showed up. Three hours later, the place was spotless. I was very impressed by their professionalism and how fast they did their job.Their service was top rated, and their price was very reasonable. They are the best clean services we have ever used. will certainly call them again when needs arise. More...
Reviewed on Google Maps
Luis Trujillo
Perfection and attention to detail on every job, I love it!
Reviewed on Facebook
Lisa Beaulieu
Mindy and Mirabel did an amazing job on our unit, I'm very happy with the service. Mindy's professionalism is admirable. I recommend her services to anyone. More...
Reviewed on Facebook
Farrah Mawji Darosa
I have been using this service weekly for a month and am extremely satisfied. I look forward to coming home and everything being done. Even my children are happy and they have not liked how their stuff was handled by previous cleaners! Mindy is great with follow up and communication - very professional! More...
Reviewed on Facebook
AJ Vickery
Love Fresca Clean! Always doing an excellent job and never missed a day yet! Are happy to do a little extra when asked, and I don't go to the compost room anymore, Yay! Thanks so much!
Reviewed on Google Maps
EC English Vancouver
Great service, always willing to go the extra mile. Helping much more than just cleaning!
Reviewed on Google Maps
APT Living Manager
Easy to deal with, polite staff.
Reviewed on Google Maps
Vero Reguero
Great service, always willing to go the extra mile. They take care of our student residence and do much more than cleaning. Very professional, I would highly recommend them! More...
Reviewed on Facebook
Darcy J McClary
I love Fresca Clean. Great for move in-move outs and ready of quick notice. They do a thorough job and take care of everything you ask them to do.
Reviewed on Facebook
Meghan Fisher
Had Mindy and her team come into our apartment and give it a much needed deep clean. Amazing job and service! They took their time making sure the job was done right and the place looks fantastic. Thank you!
Reviewed on Google Maps
Jesse Neufield
I have been working with Mindy for almost a year now on a weekly basis. She is very reliable and has helped us out more than once in the last hour.
Reviewed on Google Maps
Richard Knight
Excellent service. It was an emergency situation and she responded quickly
Reviewed on Google Maps
Crystal Toupin
Fantastic cleaners, very reliable and very thorough! They go above and beyond every time! I’ve had a lot of cleaners in the past and I’ve never been happier! I highly recommend.
Reviewed on Google Maps
Jessica Chen
We send Mindy & her team at FrescaClean to our real estate clients often. Whether it's new home construction cleanup, a multi-million dollar penthouse or a small condo, her team always treats the job with a high level of importance and attention to detail. They are organized, punctual and respectful. We couldn't ask for a better team! More...
Reviewed on Google Maps
Mr and Mrs Beaulieu
Mindy and Mirabel did an amazing job on our unit, I'm very happy with the service. Mindy's professionalism is admirable. I recommend her services to anyone. More...
Reviewed on Google Maps
Hina Aman
Fresca Clean provided us a next-day move-in cleaning service. The girls did an amazing job making our place clean, fresh and all ready for move-in and also put in extra time to finish the job, which we much appreciate. They definitely top my recommendation list! More...
Reviewed on Google Maps
