Monkey Bar Gym Vancouver Island highly recommends, due to their integrity, honesty, quality, and exceptional customer service.
Shawn Andersen was a great help to me. Very patient with my many questions. A definite asset to Fitness Experience. Looking forward to the delivery date of my stationary bike!
Knowledgeable and insightful sales staff. Convenient one stop shop with great support.
Great customer service and top of the line treadmills. Looking forward to a big running PB in spring!
Great customer service and price when buying my recumbent bike last year and great service when it needed a repair this year.
Ask to see Louis Fisette!! He was great! He talked to us about options and was honest about what was necessary and what wasn't! We ended up buying a Hoist Mi6 and Hoist Bench and couldn't be happier with the service we received from sale to pickup..soo helpful! This is where we will make all of our future fitness purchases! More...
I purchased some fitness equipment and flooring for my Health Coaching business from Fitness Experience, and I'm very happy with the quality product and great service I got. The only issue I had was an improper floor install, but the management team was quick to acknowledge it and went out of their way to rectify the situation. As a patron and a business owner, I value a high level of service especially coming from another local business. I definitely recommend these guys to anyone! Louis and Lindsay were especially friendly and great to deal with throughout the whole experience, thanks guys! More...
Carolin Zink Haggart
I ordered a part for my treadmill in June and it hasn't come yet...
When I called to inquire about it
Mark was the person I was transferred to
He responded to my concern and made sure that the part was on it's way asap
I have to say that his customer service was absolutely fantastic
He was very professional efficient and productive in getting the answers I needed
So happy to have dealt with him
5 plus stars for Mark More...
This is an amazing equipment store!!! I have designed my entire home gym from there choices!!
Great cross-section of equipment and incredibly friendly staff!
Fitness West is a great place for all your fitness needs. The products are top notch, and the staff is friendly, knowledgable, and very helpful. I had the pleasure of dealing with Charles at the Kelowna store. He took the time to answer all my questions, let me try out the equipment, and went out of his way to help me with an issue I had when setting up my upright bike. Thank you Charles and Fitness West! More...
Ask for Louie. Full of knowledge, friendly and is completely honest.
Great customer service, great people and awesome equipment!
Paul and his staff (especially Jeremy) helped our school realize the vision we had for a one-of-a-kind training room. Though a small space, there is no doubt every square inch of the room is used. Not to mention the equipment that fills the room is some of the best in the industry; durable, functional, easy to use, and sharp-looking. No doubt when the room is finally complete we will have incredible photos to share. We have been taken care of no matter what our request or inquiry. More...
Louis went above and beyond to help me get a weighted vest that would match my experience and lifestyle. He gave me continuously excellent service and maintained a fantastic rapport the entire time I was in the store. He assisted me, answered questions, filled the vest for me and ultimately left me feeling in awe of his passion for the customer and the company he works for. He listened to my fitness journey and truly made me feel heard and appreciated. A huge thank you to him and I can guarantee you will see me back in the future! More...