What an amazing company! I was very frustrated dealing with previous alarm company for my business. Now I can see all the activities of my employees through my cellphone. Thank you Empower for taking care of my security concerns! I will definitely recommend all of my friends to contact you for security services for their homes and businesses! Keep up the good work! More...
Politos Latin Café
Empower Security came in and provided our business with a range of state of the art security and automation solutions. Their Customer Service and Support is stellar. We highly recommend this company and have already referred them to friends, family and fellow businesses alike. 5-Star Service. More...
Highly recommend Empower! Installed the latest system that also came with video doorbell, door lock, and garage door opener. Ray was patient with us and took the time to carefully go through everything and made sure we where happy with everything. Installer was also amazing and took the time to have us trained on the new system. I would highly recommend this company and the service they provide, top notch! More...
Great service and attention to detail. The install went very well and the tech made sure to take time training us and clean up after himself, which is always nice. The system itself is incredible and allows us to secure our home in so many ways with a few key automation features, all at such a good price. I highly recommend Empower and the service they provide. More...
What a experience. switched from ADT and are very happy by the level of care and the attention to detail. we went from a nightmare to a dream with our situation. google ADT and you will see they have a 1.3 star rating! I do not understand how the doing business and are not shut down! Local company is the best way to go. Thank you for great installation and taking almost 2 hours extra to train my entire family on the app and home automation More...
Very professional and knowledgable technicians . I would definately recommend Empower SECURITY. I was fortunate to have Sam reprogram my existing system and wow did he know his stuff and he also updated my indoor cameras to settings that ADT told me weren't available or compatible with the cameras I had . ADT TECHS obviously dont know thier own equipment. Also went above and beyond and set up my wifi extender so my doorbell camera would operate properly . And I can't forget to mention Debbie what a joy she is to speak with . The owner Ray is great also extremely knowledgable when it comes to your security needs More...
Highly recommend Empower Security Automation for your home security needs. The system is user friendly and their service is outstanding. My family and I are truly happy with the product and service we are receiving. We are truly happy we went with Empower Security Automation. More...
We were amazed by the professionalism of Empower and the dedication from their team to secure our waterfront vacation home in West Vancouver. We feel a lot more peace of mind knowing we have the latest technology and can see our property through the cameras and control access in and out for the cleaners and renters. How they can give such an amazing price for the best experience we have ever had from a company working on our house is the most impressive part of it all. Customer service is of the highest class. More...
Alice in Burnaby
Thanks for customer service Debbie, she is very nice and patient. She send me Alarm user manual and taught me how to operate panel.And the mechanic is good too.
Serena Alison Grisdale
Great trustworthy, smart security automation system. Check it out!
Problems have been removed and am very satisfied with the service. Thanks you.
Had a problem with the motion sensors on our home but Ray was able to send someone to fix and solve the problem. Thanks!
Angela Marie Berry
Knowledgeable and very painless switch to Empower automation Security. Their tech Sam was very friendly and experienced!! Was not in a rush and had answers for all questions asked. So glad I switched! More...
This company covers every concern a home owner may have. The representative I spoke with was informative, friendly and surpassed the expectations I wanted for my home and family safety.
Very happy with the system, technician and overall system. We’ve had the system for about 3 years and just called them to upgrade to the latest technology! Looking forward to see what the upgrade will look like! More...
The installation of the security system was done professionally, and quickly. So far I have had no problems with the system - the alarm system is easy to follow as well.
Had a problem with the motion sensors on our home but Ray was able to send someone to fix and solve the problem. Thanks!
Edit: We had an issue that turned out to be a misscommunication. Once we got in contact with the right, local people, they were great and offered to send out a tech right away to fix our alarm. Empower has great customer service! More...
Empower Security takes the time and patience to actually listen to a customers needs I would recommend them to anyone
Great work with installing the security cameras and alarm at THE ENTERPRISE CENTRE. Cameras were sharp and good quality.
They installed a great security package for my elder parents to ensure their home is secured and they have peace of mind. Highly recommend them for the home security.
Fantastic company. Great ownership. Empower really cares about their customers and providing the best service. A+ every time.
Wow! If you are looking for security, automation, cameras, or anything else, talk to Ray! They put the customer first, and that means everything when protection your home or business.
Empower does fantastic work, and the installers attention to the customer is second to none. I would strong recommend working with Empower! More...
Excellent service from the Regional Manager to the technician, put my previous security system to shame!Excellent equipment and awesome customer service! Well done!
I recently had a system installed.........what I realized after it was installed is my precious system.was 20 years obsolete and my 10 year old could by it. My representative was extremely informative and clear on what equipment and service we would receive. The hardware and software is excellent and extremely flexible for our needs as a family. We have had one false alarm alarm.only because of user error, however the follow up.and level.of competence displayed by the monitoring company was second to.none. I am waiting for my contract at my business to expire so I can eagerly and seamlessly Transfer my current system to empower!Gz More...
EXCELLENT SECURITY MEN MADE ME FEEL SAFE REVA MAHUBBI JEFF SMITH IAM ON BOARD BECAUSE OF THEM
Very customer oriented, had a very pleasent experience with both the sales rep and installer.They were able to answer al my questions with ease and seem very trustworthy. I've had no problems with the system and would recommend anyone to go with this local company. More...
MY experience with these guys has been great! Great service and the staff are wonderful.
We have had issues with things working/not working for over 2 months. We had one of their techs cancel on us 4 times as well, however once we were put in touch with a gentleman named Reza who is their head technician he really resolved our issues. He was prompted, worked late into the night and even provided a personal number to reach him if we had further problems. If it wasn't for Reza, we were seriously contemplating changing companies. Great work by Empower for having such a valuable team leader! More...
Great service, great product. Everything a person needs.
I had several issues with my system.. After a week of calling in they sent a tech who was really great to deal with and fixed / upgraded my doorbell and security system. I was also credited for the months that it wasn't working properly. More...
Signed up with Empower Security for my real estate brokerage/office. 1) Was super impressed by the technology offered, now my agents can get into the office using a cell phone app, or a key code which identifies them2) The installation was easy and only took the installer a couple hours and then I was up and running.3) The instructions on using it were very straight forward from the installer4) will definitely use again if I open up more offices and already requested one for my home!Thanks guys-T More...
I totally recommend Empower security to all people out there. I am so happy we got it and it's working great :)They have great friendly staff and sales person.
Outstanding service from the time I contacted them, right through to delivery of my new security system.Easy to deal with, very knowledgeable representative who took the time to put together and explain the best option for my home.Would definitely recommend them!
Great company , amazing service! I had a fantastic experience after starting off a little skeptical I was pleasently surprised to find they are both honest and ethical with custimer service as their main focus!!! What more can you ask for? Peace of mind is definetly Empowering! 5 stars is an understatement! More...
These guys exceeded my expectations on all fronts! Love the system and the staff. Great job Empower!
I had a rep show up at my door, he was respectful and patient and very knowledgeable. The system they use seems like it should cost double what they charge. I can see everything at home and operate the system from my cell phone. I love it! More...
Would totally recommend! They are amazing salesmen, super knowledgeable and we're excited to get the system installed in a couple days. Definitely got us the best deal possible and they treat you like family. Thanks again to Mico D. the regional manager, you're great! More...
Arash came over and took his time to show us the product, and was really patient with us. He was friendly and knowledgeable, as was the technician who installed our system. We are happy with the ease of use of the system and the overall quality of the products. More...
I met with Arash and Sagar and they were excellent. Great company and service
Dealt with Alex Sar and he was very knowledgeable and he answered all my questions. It was great chatting with him. I would recommend him and the company to my family and friends
Professional and knowledgable
Excellent service from the sales rep, very knowledgable and helpful! Would recommend them to anyone in the Burke Mountain area! Am pleased with the level of technology of this new system. Put my old system to shame. More...
100% professional, efficient and great value for the money, they customized the system for all of my family's needs
Classic Look Reno
Absolutely a satisfying service.Great company and very nice people.Thank you for doing a great job.
Empower Security is hands down thee best security out there. They have amazing customer service, great products and unbeatable prices. I've done comparisons wirh companies such as ADT and Viviant and would choose Empower over them any day. One thing that sticks out the most is that they really take pride in making sure that I'm taken care of and that my family and friends are secured by the best security team out there. I love love love their team. I felt like they were more concerned about helping me more than trying to sell me something. Would highly recommend to everyone More...
Highly recommend! Very professional in every aspect! We've been with Empower Security Automation for a while now and we have nothing but great things to say about them. To begin with, they have exceptional customer service with highly trained and knowledgeable personnel. I spoke with Ray! He was very helpful and knowledgeable. He's well informed and advised us on services they provide and of which would best fit our all around security system needs. I was also most impressed with their high-end equipment, quality, and Technological Sophistication and how his team quickly and so efficiently handled and installed everything with no worries. I must say even with having the most advanced and up to date equipment/services, their main goal is and has always been to keep their clients happy and safe! My parents live with me and their security and safety comes first! ESA team are always there to help when is needed and answer all questions! That's one of many reasons I would highly recommend Empower Automation Security to friends and family first, and whomever's looking for a great, legitimate, advanced security Automation company, for their homes or their business needs! They're one of the best in the industry based on my experience! They're still our first and only option without a doubt. :) More...
I had a great experience with Ray and his team to find out everything i need to know, super helpful and great customer service. Very personable!
Knowledgeable reps, awesome smart home equipment and competitively priced. A lot of low end companies out there, happy to have met the empower team.
Sales rep came to our door 4 days ago and explained us about home automation. I'm very pleased that we decided to go ahead with the system. Sales rep was very professional, installation went in next day and installer was very helpful with all the questions. its the first home automation system we've ever had and we are loving it. Thank you Empower ! More...
I would highly recommend Empower Security because of the exceptional customer service. Everything is simple to operate and they use the highest quality equipment. I can sleep much better now.
A sales person came to my house the other day. Was very friendly and knowledgeable. I was a bit skeptical at first but after my own research choose this Company. Fast, efficient people - will recomend to all who might need their services. More...
Very professional and knowledgeable. If you want to protect your house/office with excellent service, sign up with Empower Security. Very customer oriented. AMAZING COMPANY! More...
These guys are extremely professional when they came to home. I appreciate their honestly and professionalism. I'm glad I chose them to install security system at my home! Strongly recommend these guys to those who are looking to protect their loved ones! More...
Excellent service. These guys were a big help!
Purchased a smart security system and am very happy with it. Door to door sales guy was not pushy, but rather took the time to explain everything and answered all my questions. A week later I decided to go ahead with the purchase and installation, which they were able to do the following day. Again nothing but polite and knowledgeable service. I definitely recommend this company to anyone looking for a new security company. More...
I highly recommend Empower Security, both the system and the staff are superb. The installation process was quick and simple. The guys were very knowledgeable and attentive and handled all my questions with ease. I have been very impressed overall. More...
This company's home smart system is a great product which enables convenience and peace of mind solution into one simple app. My parent's home have this system and Ray (the owner and his team) does an amazing work from explaining the right option to ensuring the system is stalled and follow up service is in place after. Highly recommend them to anyone seeking to keep their family and home safe from the unexpected incident. More...
2 guys came by my door and explained the current crime situation in my part of Surrey. At first I felt a bit uncomfortable but once they shared some tips on how to keep me safe I knew they had good intentions. After listening to what their system could do and the price point it was a no brainer. We are super happy with our decision! More...
One of the easiest systems to use! We opted in for the full package which includes, the alarm system, thermostat, sky bell (door bell camera), garage door opener, smoke detector, smart lock all for such an affordable price!The system is so easy to use, with the touch of a button I can control the temperature from work or anywhere I have cell data/Wifi using the App. This has lowered my heating/cooling bill drastically. I would highly recommend this system to anyone looking for an all in one security system. Bonus: the equipment is not only Hi Tech but goes beautifully with any decor! More...
I got the whole package from empower. Alarm, skybell, smart lock... etc. great installer, very friendly reps for the company and I'm very happy with the products and the services. Have had the system for just over 4 months. Very easy to use system and very modern equipments, can use from anywhere thru my smart phone, I can even adjust my thermostat and turn on my lights from my phone. When the doorbell rings, I get to see who it is from my phone. My wife is very happy with it."HAPPY WIFE! HAPPY LIFE!" More...
I am very pleased with the system. The technician was helpful and very professional , Thank you
Update: experienced some issues with moving the account to a new place. However, after speaking with Ray Mak from Empower directly he alleviated any concerns I had and went above and beyond to ensure that I was being taken care of. Although there were some technological hurdles (lack of cell reception in my area) with the install, they upgraded the equipment free of charge to ensure that my system was compatible with my area. Based on this I can say they take customer service and satisfaction very seriously. More...
If you want an honest fair service, go with empower. I wanted to upgrade my alarm system to a smart alarm system and also change my intercom so I can answer it through my smartphone. The security company, that was monitoring my alarm for 12 years quoted me more than twice as much as the online value of the intercom and when I offered to provide the intercom myself they refused to do the installation for me. Empower did the installation at the fraction of the price and upgraded my alarm system. Since I am back and forth between States and Canada and we had conflict of schedule, the manager send their technician out side of their working hours at no additional charge. Truly, they went above and beyond to accommodate my situation. More...
I recently purchased a smart home security system during a door to door sales. I'm normally very hesitant but Dirk and co. were absolutely informative and honest about their system and what it could provide. Our family has been very happy about this system and even more so with the level of customer service. I was so impressed that I had another system installed for my elderly mother which has also been perfect for her. I feel comfortable knowing that if my mother needs help, she has the right system set up for her. Highly recommend this company. More...
Explanation of features was done very professionally and installation was very simple didn't have to do anything. Working with this system is super easy to use and gave us peace of mind! many people around our block are using their system and they are happy. The followed up few times to ensure we are satisfied and explained very well how the system is protecting us and walked us through the whole thing. Very happy about the over all experience and peace of mind that we now have with our townhouse knowing we are protected. More...
I mainly signed up with Empower to get away from ***... which took over **********. I had had problems with *** a number of years ago, and really had little or no use for them. Turns out there was a termination clause with them, and I had to pay several hundred dollars. I paid it, but was left with an extremely negative feeling about them. When I signed up with Empower, I believed the contract with *** was over. Turns out it wasn`t, and they billed me for $1000. Figuring I had nothing to lose by letting them know of the situation, I let Empower know, and they actually sent me a cheque to cover it! I was pleasantly surprised, and greatly pleased and appreciative. From my experience, I would say they are a business with a sense of honour! From my experience I would give them an A+++. I will be staying with them for the long term if they keep this attitude! More...
Great and professional team!