Shelbourne Physiotherapy
Oak Bay
(12)
Oak Bay
(12)
12 customer reviews
Rafael Madrona Fuentes
Like I said below Jessica’s picture. “ Jessica is knowledgeable and listens well to provide excellent service! I always leave feeling better because she provides instant relief or proactive techniques! I highly recommend Jessica!
Reviewed on Facebook
Chloe Nelson
Kathy from Shelbourne Physiotherapy texted me at 930pm the day before my massage to cancel it with no phone call, no opportunities to reschedule, and no options such as a discount. When I called in to see if this was accurate the girl who answered the phone was extremely rude, offered no solutions, and simply said “well you’ll have to take it up with Kathy, we didn’t even know she was sick and wasn’t coming in yet”. This entire situation was extremely unprofessional and unhelpful, and I still have a sore back. I will definitely be taking my business far away from Shelbourne Physiotherapy and massage. More...
Reviewed on Facebook
anna sylwestrowicz
This is a wonderful clinic with well educated and knowledgable staff. I cannot say enough about Penny Salmas and her expertise with treating my son's orthopedic injuries! Dr. Anna MD
Reviewed on Google Maps
Adam Pite
Chris is a fantastic Pilates instructor. His approach is incredibly motivational, engaging and friendly. He has an uncanny ability to describe complicated movements that help to visualize the desired movements. I feel so fortunate to have been introduced to him! More...
Reviewed on Google Maps
Sandra C. Mendivil
Shelbourne Physiotherapy is the BEST. I had physical therapy at three other places and this is definitely the best.
Reviewed on Google Maps
daniel shereck
After visiting 2 other physios, Mark was able to diagnose the actual cause of my wrist pain. I can't speak for the other physios there but Mark knows his stuff !
Reviewed on Google Maps
stabyourcat
First off, Jenna was nice, and knowledgeable, although she was a bit rushed and it felt like I was a number at times. That being said, she helped me recover from my back strain. Thank you, Jenna, truly.My poor review is based on the interaction I had with someone at the office who had literally yelled at me over the phone.I had cancelled an appointment with Jenna who had assumed that I would be back the next week. I told her I was traveling for Xmas and would not make it. I had no idea the cancellation hadn't gone through. This cancellation was done one full week in advance.Then, about a month later I noticed my scheduled appointment wasn't at a time I thought I booked it at. Whether that was my mistake, or the admin's error I'm not sure. So that cancellation was given 6 hours ahead of time.A few hours after cancellation, I received a phone call from someone at Shelbourne physio therapy who actually yelled at me. He told me to take my business elsewhere. I was told what a burden I was for cancelling the appointments. Any time I would speak up and try to explain why the cancellations occurred, it was met with deaf ears and I was immediately talked (yelled) over.It wasn't simply unprofessional, it was the most childish and outlandish experience I've ever had with someone over the phone in my adult life. More...
Reviewed on Google Maps
Alice Nee
Very professional, courteous, friendly, and all highly skilled therapist. This is the best practice to go to for all your therapy needs. I am always impressed and satisfied with services received. More...
Reviewed on Google Maps
Aerin Macdonald
I had heard good things but hadn't been in until today, since I don't live close and already had a set of great care providers. Unfortunately I needed some urgent assistance with a stubborn back problem, and my regular RMT was all booked up. I'd booked an appointment for this morning (Monday) with the only place I'd found on Saturday with an open appointment online, and that place cancelled on me. I was really in sore shape, had just lost my light at the end of the tunnel and started calling all around town to find an opening. It just happened that there was a cancellation, and T'airah not only helped me carefully with my seized-up back, but referred me to a specific physio to help me with my specific problems. It was such a relief to be in good hands when at the mercy of a last-minute scheduling. Thank you to T'airah and the Shelbourne clinic, and I will update after some physio! More...
Reviewed on Google Maps
Didier Despins
Shelbourne Physiotherapy is the best place that I been to. I have been to other physical therapy but Shelbourne Physiotherapy is the one that I truly enjoy going to.
Reviewed on Google Maps
Tikoty .
This place has gone drastically downhill. I have been going periodically over the years, and every time there is a new set of therapists to choose from. This is suspicious to me.Today, they cancelled my son's appointment 20 minutes before it started after I pulled him out of school for the morning. Then they blamed me for their mixup, and said they sent an email, which they didn't.I am never going to go there again.Addendum: About 20 minutes after I posted my review, the owner called me at home. Rather than apologizing for their mistakes, he rudely accused me of lying and threatened to sue. Since then, he has sent abusive emails to me, called again after I told him not to, and sent harassing emails to my young child. He has even sent a letter to my ex-girlfriend. He must think his behaviour will make me change my review.Right now, I notice that there are only two other reviews about his business, both positive and 4 or 5 years old. That was about the time my friend Peter stopped working there. (Peter was an excellent and knowledgeable therapist.) Why are there no more recent reviews, positive or negative? (I am sure the owner will write some positive reviews soon!) More...
Reviewed on Google Maps
I-re Kim
Jenna helped me to recover from my lumbar disk and sciatica. I wasn't able to walk or stand by myself but now I can walk properly and work part time. she knows exactly how body works. Thank you so much what you have done Jenna! More...
Reviewed on Google Maps
