Plumbing Mart

My wife and set about looking for a contractor for a fairly complex kitchen renovation in early 2014. Our first step was to do as much research on the web as we could. Talk about confusing. We knew the 3 or 4 companies that we wanted to talk with about our renovation plans - but when we went to sites like Home Stars and others - the reviews were all over the map. After much follow up and research we realized that many of these reviews were staged. Either by another company's competitor or just a client who was a mean person and took a small issue and made it into something grander. We realized that any "0" rating should not be regarded, and conversely most "10" rating were to be taken with a grain of salt as well. These were likely posted by a family member or friend. And so we ventured into the uncertain world of which contractor to pick and why. We initially called 4 companies (all with good and bad reviews across the web). Only 3 of these companies actually showed up to our home for an initial consultation. Of these, only 1 company was on time and did not re-schedule. That professionalism meant a lot to us. When we initially contacted Plumbing Mart we were treated very well over the phone by the person who took our information. The two folks from Plumbing Mart showed up on time and they were very Knowledgable and professional. The first meeting in our home took over 2 hours and Mark Noonan and his Designer, Harpreet spent a lot of time with us reviewing all of our renovation requirements. They seemed very focused on he renovation "we" wanted. This was different than the other two companies we met with. We felt they weren't listening to us and that they were pushing "their" renovation ideas on us rather than our vision. After the first meeting we then had a follow up meeting at the Plumbing Mart store in Mississauga. Mark and Preet had created a very thorough and comprehensive presentation for us. It covered everything from all products to labour to incidentals that were required. It was a "turn key" renovations with no surprises. The other two contractors each came back to our home to present - they had no showroom. Each of them re-schedule the appointment at our home and we found this a misuse of out time. None the less, we wanted the hear and see what they had to offer so we went through the process. Neither of these quotes were as complete as Plumbing Mart's so we had some reservations about how things might end up. We really didn't want any surprises. Also, we weren't sure if they could live up to their promises. One of the companies was much less expensive than Plumbing Mart's quote. The price was attractive, but it just didn't seem right. The other company was probably 10% more expensive - but they didn't offer the same program Plumbing Mart did. Our final problem in deciding were the various reviews on the web - Home Stars was a good source. We asked each company to give us a couple of references and only Plumbing Mart and the higher priced company were willing to do this. After speaking with 2 clients from each company we chose Plumbing Mart. It seemed they delivered as advertised without any major issues - (we all know renovations have issues). The references were very satisfied, and they were clients who had recent work done. The second company provide one reference from two years ago, and the other reference didn't inspire total confidence. In the end we were very satisfied with the finished project. It took about a week and a half longer than originally planned - because there were a few surprises , but Plumbing Mart dealt with them with no additional cost to us. We also asked for a few changes and those were billed to us at a fair cost. All is all we were very happy, things ran smooth, and their payment plan was by far the most accommodating. The other companies required so much $$$ up front that we were a bit nervous. Plumbing Mart took little bits along the way. Since this project went well, we had Plumbing Mart do a bathroom renovation for us in the late summer. This was a good experience as well. I have also had them renovate 2 "lower end" renovations in 2 of my rental properties and they were in and out without complications. These renovations were very different than our high end kitchen, but they were perfect for a rental situation. We didn't spend a lot of money, but they were built to be durable. As a home owner, it's very hard to pick a contractor these days. All I ca say is don't believe everything you see. Talk to references for your best feedback and you will get what you pay for. More...

Reviewed on Home Stars

We had been living in Canada for about 3 years when we finally found ourselves in a position to be able to buy our first home. This was a huge step for us – we were nervous and excited at the same time. The most important thing about our home choice was location. We wanted to be in the right school district for our son. Of course it seemed that everyone else wanted to live there too – so home prices were more than we really wanted to spend. We finally found the right house – but it was going to need work. Being new home owners, we really didn’t know where to start or what to do first. We had a very limited budget and we wanted to have a starting point and stage our renovations over the next few years to come. We contacted a bunch of contractors, but when we met Mark Noonan from Plumbing Mart, we knew we’d found the right guy. Mark was very honest and upfront with us. He spoke to us realistically about our budget. He listened very closely to our thoughts and dreams and then he offered very good advise for our starting point. We ended up having Mark and his crew do our hardwood floors (Complete with new sub floors), and paint the house top to bottom. He also fixed a few structural problems created by a previous contractor. We had really been thinking about doing either the kitchen or one of the bathrooms – and can you believe it, the guy from Plumbing Mart talked us out if it…..lol. He educated us that our budget wasn’t enough to build either of these projects to our level of expectation, and by doing the floors and the painting we really made a huge impact on the overall look of the home and the living space for our family to enjoy. Now when we walk in the front door at night after work, we feel happy and proud of our home. The kitchen and the bathrooms will need updating down the road, and you can be sure that we’ll call Mark back for those projects as well – but for now they function just fine and we ended up spending our renovation budget on the right project. More...

Reviewed on Home Stars

I rarely take the time to offer on-line reviews, but Mark Noonan from Plumbing Mart asked me to take a few minutes and comment about the services I received from him and his team at Plumbing Mart. When I searched reviews on Plumbing Mart I was shocked to find so many nasty ones. When I read them however, it was pretty easy to determine that most of them were either fake or they were posted by mean people – the kind who troll the web these days hiding behind their computers. Myself, I am in the car business, and I know that our company has the deal with these crazies all the time. Anyway back to topic. Plumbing Mart has done renovation on two separate properties for me and they were both fantastic. The first one was for a house that I owned with my husband. We needed to get our ensuite bathroom renovated and we went throughout the process of checking out some different contractors. Plumbing Mart came recommended by a friend. Out of all the companies they were the only ones who supplied product and labour – and took responsibility for the entire project. We could deal with them, in our house and at their showroom and we didn’t have to go anywhere else. The other companies didn’t have showrooms and they wanted us to go to the big box to pick our product – yuck! Also, Plumbing Mart put everything in writing and they offered a 5 year warranty, which meant a lot to us. The project went very smooth and we were very happy with the results. About 3 years later, my husband and I went through a divorce. I found myself (and the Sally the cat) starting over again. With my share of the equity in the house, I was able to buy myself a nice condo in good area of town. However, it needed some work. I called Mark Noonan from Plumbing Mart and asked for his input. Mark came out and spent considerable time with me going through the options available to me and what could and would not work with my budget. My next appointment was back at his showroom about a week later and he had everything prepared for me just the way I wanted it. The price final price for the kitchen and the bathroom renovation was not cheap – but it was going to make my new condo the fresh start I was looking for, and it was a fair cost. I also got another quote from another company, but I didn’t feel as safe with them as I did with Plumbing Mart. It’s a good thing too because my condo board required the contractor to have the right insurance and WSIB to work in the building. Plumbing Mart had all of their paperwork readily available – and the other company never got back to me when I requested their’s – a real warning bell. I submitted all of Plumbing Mart's information to my condo board and I had no problem getting they approval. The two projects turned out looking great and I couldn’t be happier. This is a good company and they are good people. I would definitely recommend them and work with them again. More...

Reviewed on Home Stars

We highly recommend Plumbing Mart for bathroom renovations. We had our main bathroom, ensuite and powder room updated and the main bathroom had to have a wall removed to enlarge the room. Mark Noonan was very knowledgeable and professional. As well, his designer, Preet was very helpful with the wall paint colours.The work was completed to our satisfaction in one month Kevin, the installer was very efficient, tidy and conscientious. His skills were top rate.We can say with confidence that if you use Plumbing Mart in Mississauga, you will be very pleased. More...

Reviewed on Home Stars

I recently completed a powder room renovation through Mississauga Plumbing Mart. I dealt with Mark Noonan, and was extremely happy with the service from beginning to end. He took me to a supplier to view cabinets, and I eventually selected a Kohler cabinet, sink and toilet which was displayed in his showroom. Initially I didn’t think it would work in my room due to the way my current plumbing comes from both the side wall and up through the floor, and the fact the cabinet I liked had high legs which would show the pipes. He was able to reconfigure the pipes to work with the cabinet, and came up with a design to hide the pipes by boxing them in and finishing the box with matching floor marble. This solution worked great.
The actual work was performed by Kevin. It was completed in a timely manner, and Kevin worked very neatly with minimal disruption. He did an excellent job laying the marble floor tiles and the ceramic wall tiles, and also did an excellent job painting. Mark also assisted with a couple of other repairs - one for my kitchen faucet and another toilet that had ongoing issues. Both were remedied and the work was done in a very timely fashion. The job also included some drywall replacement the basement below the bathroom to remove the old drywall which had been damaged by former water leaks. This was done efficiently and effectively by Kevin, and he cleaned and removed all the debris. I’ve had trades people in the past who have left me with messes to clean up after them, and I would have to say I was so happy this was not necessary with Kevin’s work.Everyone I dealt with was extremely professional, friendly, helpful and knowledgeable. I would recommend their organization to others, and would consider using them again for any future projects. More...

Reviewed on Home Stars