Maid In Luxury

They were amazing! Very thorough and detail oriented. Left everything so clean and fresh. Would definitely hire them again!

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Reply from Maid In Luxury

Thank you! We look forward to seeing ypu soon. Welcome to the neighborhood 🙂

The cleaning service was absolutely wonderful!! Both Dean and Jeninne were so thorough with their work and Monique is a great person to work with. Will definitely be making more appointments! More...

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Reply from Maid In Luxury

It was absolutely wonderful working with you as well Rabia. We are here whenever you need us again! Also, any referrals, you and the person you refer will receive 5% off your invoice! So tell your friends 😊

Maid in Luxury cleaned two of the three stories of our home (their original estimate was for the whole house) and did a great job in the areas they were able to clean! Wherever the cleaning team cleaned, they did a very thorough and excellent job.

However, the cleaning took longer and cost a lot more than originally estimated. Maid in Luxury bill by the hour per cleaner and not a fixed fee, unlike other cleaners we’ve hired before. The additional time cost a lot more than what we expected, even after our on site discussion with the cleaners, who had run through the original time estimate and asked whether to keep cleaning or stop. At that point, half the house had been cleaned and we asked them not to clean the basement to save on costs. In the end, the total price was nearly twice the original estimate for 2/3 of the home and I’m afraid we’ll be going with someone else for future cleanings. Had we known that the final price was going to be nearly double the original estimate and would not include the whole house, we would not have hired Maid in Luxury to begin with.

I wish them all the best. Their results are excellent, but very expensive and almost twice the originally estimated price. More...

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Reply from Maid In Luxury

Hi Sebastien, I really appreciate your feedback, thank you.  When we provided the quote over the phone we provided that quote for an average home your size. When we arrived I realized that your home required more TLC than typical, which is completely okay for us! It's really hard to judge the intensity of the work until we start moving things around. I wanted to see how much we could pull through within the estimated hours, prioritizing the major pain points for most clients: Washrooms, Kitchen, Floors.  I checked in with you approaching the estimated time, to see if continuing was okay with you, considering and respecting your budgeting. I estimated an additional hour (2 cleaners) and advised we would provide 30min complimentary.  You're correct! We did surpass the hour by 30 min (2 cleaners) and will honour that price! We can either reimburse the additional time, complete the lower level at no additional cost or provide a complimentary stove and oven clean ($100 value) this Thursday, if you're available or another time that works for us both. Please let me know. Your satisfaction is our priority.  Thank you.

Monique and Dean are the finest! Thorough cleaning I was so impressed!😀
They are both lovely and thoughtful and fun. Asked me whatever I needed to get done was no problem at all.
I would surely recommend Maid in Luxury to everyone.
Most sincerely, Mary ☘️ More...

Very quick to respond and provide quote. Very accommodating re requirements and frequency of cleaning. Cleaner was for my 80 year old mom who has always kept an immaculate home. She was very pleased with the results More...