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Boneheads Pet Services

Burnaby

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4/5

1 customer review

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4 March 2018

My pup has been a "bonehead" for 9 months now. When we first contacted Rosa about taking our (then-)10 month old bully breed mix pup with generalized anxiety disorder and an acute fear of car-rides, I was nervous about telling her all of Harley's 'issues'. I had tried a different company before and they had refused to take her because of her fear of cars, so I was worried Rosa would say the same. But instead, Rosa suggested she come by, meet the pup so that they got to know one another and Harley would be comfortable with her, and then we took her over to Rosa's truck and checked to see how Harley felt getting in and out. She was understandably anxious, but not totally shut down, so Rosa agreed to take Harley on hikes once a week.9 months later and Harley has been hiking every Wednesday, now with a new Bonehead hiker named Levi. I love it because it gives her a mid-week adventure since we take her hiking ourselves on the weekends. She's still anxious in the car but she jumps in and comes home tuckered out and goes right to sleep.When we had to go out of town for a week we even arranged with Rosa for Harley to hike every day to keep her busy so she wouldn't miss us too much, and it was super easy to schedule.The only reason they're missing a star is because the website says you get updates and photos of your pup's hike each hike, and I have so far only ever received one photo update. Rosa said she's super behind on the photo editing which I get, I'm just hoping that eventually I'll get to see pics of our girl having fun in the great outdoors!Honestly, out of the two dog hike experiences I've had, they're completely opposite - the first one (see my reviews) was impersonal and tried to upsell me while also cancelling on me last minute. Rosa and the boneheads crew, by complete contrast, took the time to get to know Harley, earn her trust, and make sure she's happy and healthy while in their care! More...

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