Zoel Staffing

For all of our cleaning services, we come fully equipped with the necessary tools to deliver a thorough and efficient clean.
To ensure we align with your preferences and maintain the highest standards of care for your home, we kindly ask clients to provide their preferred cleaning agents—especially if you have a favorite eco-friendly or organic product you trust.

This approach not only guarantees a safer and more personalized clean, but also ensures that the products used in your home reflect your values and lifestyle.

At the core of our company is a deep and genuine commitment to making our clients—and their loved ones—happy. That’s what drives us every single day. Whether we’re delivering personalized care services or keeping homes spotless and organized, our greatest satisfaction comes from knowing that we’ve made someone’s life easier, safer, and more enjoyable.

We pride ourselves on combining professionalism with compassion. Our team is thoroughly vetted, well-trained, and consistently supported through ongoing development to ensure they deliver the highest standard of service. Every interaction is rooted in respect, reliability, and a sincere desire to serve.

Quality is non-negotiable. We don’t believe in shortcuts—only in doing things right, with attention to detail and a mindset of excellence. From custom service plans to consistent follow-ups and real-time feedback, our systems are designed to ensure every client receives nothing less than the best.

We also believe that exceptional service should be accessible and fairly priced. Our pricing model is transparent and competitive, offering outstanding value without compromising on quality.

Above all, we are proud to operate in full compliance with all local and national regulations. This includes regular audits, staff background checks, professional assessments, and safety protocols. We take our responsibility seriously—because your peace of mind matters just as much as the service we provide.

This is more than just a business to us—it’s a purpose. And the smiles, gratitude, and trust we receive from our clients remind us every day why we do what we do.

Our Story: Passionate About Quality Care and Cleaner Living

Having worked closely with leading care organizations both here in Canada and in the UK, we gained first-hand insight into the standards, strengths, and—more importantly—the gaps within the homecare and cleaning industries.

Over the years, we noticed a growing disconnect between standardized services and the actual needs of individuals and families. Many clients were receiving generic, one-size-fits-all care that often lacked the warmth, attention to detail, and personal touch that makes a real difference in people’s lives.

We knew there had to be a better way.

That realization led us to start our own homecare and cleaning service—with a clear mission: to raise the standard of service across the industry and offer genuinely personalized, reliable, and compassionate care.

We believe that everyone deserves to feel safe, supported, and truly at home in their space—whether that means coming home to a spotless house, receiving attentive support in daily living, or simply knowing they’re being cared for by people who genuinely value their well-being.

With over a decade of combined experience and a deep commitment to excellence, we’ve built a service that prioritizes people, adapts to individual needs, and brings consistency and care into every home we touch.

What Makes Us Different: A Smarter, Safer, More Personal Approach

Our service model is designed with excellence, accountability, and transparency at its core—making us stand out in both the homecare and cleaning industries.

From the very beginning, every engagement starts with a professional in-home assessment, ensuring that we fully understand your needs and can tailor our services accordingly—whether it’s for personal care or cleaning support.

But our commitment doesn’t stop there.

We’ve built a robust system that includes:

Quarterly check-ins and regulatory contact with both staff and clients to ensure ongoing satisfaction and compliance.
Real-time client feedback collection to continuously improve our services.
Regular staff training to maintain the highest standards of care and professionalism.
Mandatory Vulnerable Sector Checks for all team members, ensuring safety and trust.
Our custom-built mobile app, which keeps both clients and staff connected. The app provides full visibility of assigned tasks, visit details, and real-time updates—so everyone knows exactly what’s happening, every step of the way.
Clients also receive online access to their account, where they can easily review staff notes, track completed tasks, and stay informed about each visit—offering true peace of mind and a level of transparency that’s hard to find elsewhere.

This integrated, tech-powered, and people-focused approach is why our clients continue to trust us—not just as a service provider, but as a dependable partner in their homes and lives.

We provide services at home, hospital, and places prefer by client and families. We currently support residential long term care home and retirement facility with staffing

Our Evolved Approach: Service Excellence with Safety Since COVID-19

The COVID-19 pandemic reshaped the way we all live and work—and it reaffirmed our commitment to safety, adaptability, and client-focused service.

In response, we made several strategic changes to ensure that our clients, their loved ones, and our staff remain safe, protected, and confident in the care and cleaning services we deliver.

Key Enhancements We’ve Made:
Strict Use of PPE: All staff are equipped with personal protective equipment (PPE), including masks, gloves, and hand sanitizers, during every service visit—ensuring both safety and hygiene.
Enhanced Hygiene Protocols: We've implemented rigorous cleaning and sanitization practices for both care services and cleaning equipment before and after every visit.
Health Screening: Regular health checks and screening protocols are in place for all team members. Any staff member displaying symptoms is immediately removed from active service until cleared.
Contactless Service Options: Where possible, we offer contactless service and remote communication to minimize exposure—especially for vulnerable or immunocompromised clients.
Training & Compliance: Our staff receive regular updates and training on evolving health guidelines, infection prevention, and emergency protocols as recommended by public health authorities.
Flexible Scheduling: We offer flexible scheduling and rescheduling options for clients who may need to adjust due to health concerns or family needs.
These changes have not only helped us navigate the challenges of the pandemic—they've made us stronger, more agile, and even more committed to delivering service with care, caution, and excellence.

Your safety and satisfaction remain our highest priorities, now more than ever.