We are customer and employee retention specialists who treat EVERY client as if you were our ONLY client. There is more to retaining business than simply satisfying your customers. We have evidence.
Let us guide you through a program tailored to your organization, your industry, size of business and your culture.
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1 customer review
Anne Miner
Please visit our website, Alignable and LinkedIn for client and colleague reviews.
What do you love most about your job?
I love to see people and organizations succeed beyond their own aspirations.
What inspired you to start your own business?
I am a born entrepreneur serving organizations across North America:
* startup to Fortune 500
* primarily Business-to-business companies including professional services
Why should our clients choose you?
We treat every client as if you are our ONLY client. With many years of experience and deep expertise, we first ready you and your organization to receive the voice of your customers/employees then investigate opportunities for you to retain customers, revenues and employees.
Can you provide your services online or remotely? If so, please add details.
We have been serving clients across North America for decades using remote options including phone, video and online options.
Business Retention Program: Keep your customers, revenues and employees.
We use our proprietary measurement tools and techniques to capture the voices of your key stakeholders; your customers and your employees.
Our approach is delivered in manageable portions:
1. We prepare your leadership to receive and to hear the voice of your employees - the face of your company.
2. We prepare your organization to hear the voice of your customers and take action in priority sequence to provide the quickest and most effective return on your investment in our services.
3. We identify the optimum program for your organization depending upon the nature of the business, size of customers, geographic coverage, and your customers' buying process.
4. We deliver Priority Action Reports for each customer contact, reflecting the current likelihood of retention and actions to take to capitalize on valued services and remedy discontent.
5. We mentor your team members to succeed with the program providing guidance, praise and course correction as appropriate.
6. We deliver periodic reports on the overall company performance and provide priority actions for the organization as a whole.
