Eagle Crown Protection Services

Apart from providing security, we perform several additional duties according to the specific needs of a client. For example, a concert security guard is required to manage the traffic flow along with his basic duty. We can be your receptionist to help the visitors and escort them. As a retail store security guard, we can guide customers about the products. We can also provide first aid and CPR in a medical emergency. We do just more than our official duties.

In many ways, a security officer's job and customer service go hand in hand. When it comes to protecting property or a person, it is always about the customer. It is their job to keep customers safe, and in doing so you often find yourself chatting with customers to ask how they are and how you can help them. The better you listen to customers, the more successful you are at serving those around you. As a result, security often builds a report with clients, greeting customers and serving as their first impression of the business.

While the primary duty and service of security is to protect, officers often act as a point of reference or contact among customers. Sometimes a customer might need help with a locked door or being walked to their car at night. In tense situations, a customer may be upset and speak quickly when reporting an incident. It is the responsibility of security to decipher what is being relayed and offer support so they feel safe and secure.