Cape Town Holiday Apartments Management Service

Apartments are modern and clean Reasonably priced

Reviewed on Facebook

Our apartment and check-in process etc. was amazing. We were very happy with cleanliness and everything. Will use you again for sure.

Reviewed on Facebook

The place was very nice and clean,but the most beautiful part which wil make me to come back again is the view it was great,thank yu so much.

Reviewed on Facebook

Awesome experience.
The whole month was worth while and I will always come back

Reviewed on Facebook

The place was clean and in a quiet area. The only thing I did not like, no parking as we parked on the street I ended up getting a fine ticket. When taking a shower water was all over the bathroom. I stayed for 2 weeks without any linen changed. For an asmathic person it was really bad More...

Reviewed on Facebook

Review? 0/5.
It’s now time to share this TERRIBLE experience with CTHA with Felicia, Yolandi and Lauren.

I was a long private Airbnb (3 Months)

When moving in- no one was there to check me in- just the maid who told me where to take the trash and to download their app. There was no inventory list or signing off

She then entered the apartment 3 days later without my permission during COVID when I was out and didn’t answer my phone

In 3 months an extra tag for my partner couldn’t be made. We both lived there with one tag. He ended work at 11:30pm every night so I had to let him in every night after getting woken up

Then, Felicia was meant to come look at the apartment before me moving out. No one came. I asked Lauren and Felicia if anyone was coming for a general inspection and to see the place was in good condition.

So on day of moving out I took photos of the apartment and how it looked and again no one to check me out. I was told to leave the key at reception. I voice noted Lauren when I had done so at check out time.

THREE days later I got a call sayin the key is missing so I said they need to check the cameras for the security guard on board. A few days went by (with also no update on my 10k deposit I had to ask about). I had to call maintenance and ask him to check the camera between 10:30 and 11am when I was there.

Lauren told me it would have been helpful if I had taken a photo of handing over the key? I’ve never heard of that in my life

Then after receiving an email thanking me for my sty and to send in my bank details to receive my deposit .. the following day I received an email to say they are taking off R1750 for broken items

First we don’t know who had access to the apartment when the key was missing and then there were missing itcalls me and broken items.

One was a feather duster which I had never seen. They then said they will remove that off because they did find it.. in the cleaning cupboard

I was getting billed for a crack in a roasting dish and a water jug. I said I did often use the roasting dish so I’ll pay for that but I never touched a water jug so I’m not paying for items I didn’t break.

During my stay I notified Lauren immediately as soon as the upstairs table leg broke from having my boxes and books on it (get ready to move) the leg caved in and broke. she said maintenance would come the following day… he did.. he told my boyfriend and myself in the apartment he would fix it with strong glue and would be back before I moved out… didn’t come back

So I said to them what is the breakdown for this 1750 then? … no break down

Then yolandi told me they would invoice me for the leg and I said I want a quote so I can also compare… no answer to this

Then asking where my deposit is .. no response

And then 2 days later receiving an email saying the leg has been fixed for over R600.. so just receiving a bill to pay and blatantly ignoring me asking if I can also get someone in to fix it.. ignored

7 working days when by with no deposit back. So I contacted all three of them again until my boyfriend called Lauren and her assistant answered and said he would look into it with FNB

Terrible customer service
No check in or check out with an agent- no inventory checklist
Being billed for items they found in the apartment
Ignored when asking for the breakdown of the 1750
Being billed for items they said could have been broken before I moved in
No extra tag being made in 3 months for the other person living there
Leg of chair being fixed by maintence by strong glue as he stated and then being billed for it without confirming with me first

Being ignored when asking about my deposit

I now have my deposit back and SO glad I never had to deal with this company again. SHOCKING.

I don’t normally go out of my way to write a review like this but the back and forward with them and this whole procedure was ridiculous More...

Reviewed on Facebook

I am starting to lose my patience with you people. You are quick to say your guest are rude, but do you apologize when you falsely accuse them of stealing things that are not there to begin with? Or when you say they damage a pan that they didn't even use, yet when asked for the inventory list or images of what it looked like at check in, then you start to ignore the guest? You should be ashamed of yourself, the fact that you ask for a review and then after the fact come with excuses to deduct money from peoples deposits is something I simply can not understand. I WANT MY MONEY, in my ACCOUNT and I want the POP sent to my emails that you are ignoring TODAY!. unless you want this to end in court, asd your thriving ways needs to stop. Run your business honestly and ethically and people will return but no. You submitted this last week already, yet yesterday when contacted by booking.com you say you still investigating and will submit by today? my darlings.... I AM NOT THE ONE! More...

Reviewed on Facebook

Myself and my partner Samantha spent over 30K and the after service we have been getting to get our refund back is just discussing. I do not recommend this for anyone unless you are okay with giving away free money. they also charge a cleaning fee but do not clean the place. appears to be a common practice. out of all the places we been to, this is one we will never return to and will not be using for any of our business bookings either. disgusting! More...

Reviewed on Facebook