Focus Group

Ian Corson installed our new system and made sure we knew exactly how everything worked before leaving. Definitely would recommend

Reviewed on Google Maps

Why do you employ an anti-Semitic employee - Aiden Dewsall

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Epic place full of awesome people.

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Absolutely shocking customer service cheap equipment not fit for purpose Do not use this company

Reviewed on Google Maps

fantastic job by Ian Corson phones installed and set up to suit us thank you

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DO NOT USE THIS COMPANY UNDER ANY CIRCUMSTANCES. My company Simpson Marine were with Focus for a good 10 years plus, I would say a good customer. We decided it was time to update our equipment and in doing so we had a number of quotations including Focus. We decided to move to a new supplier and were told we had to give 90 days notice (although we were out of contract) so 90 days were given and the new comms company took over. 3 weeks later £3,802.00 disappeared out of my account. Yes it was Focus claiming I had entered into a 7 year contract on my broadband. After further investigation, it was when our broadband was upgraded which they told me they had to do, I had to sign a docu-sign online to enable this upgrade to take place. They claim in the small print that this was consent and a binding 7 year contract. I have since received my money back by reversing the direct debit mandate. They are still pursuing that we owe the money and I look forward to seeing them in COURT (DISGUSTING BEHAVOUR FROM WHAT IS PERCEIVED AS A PROFESSIONAL COMPANY) If I treated my customers like this I would be out of business in no time More...

Reviewed on Google Maps

Reviewed on Google Maps

Iain came and fitted out phones last week, super helpful nothing was to much trouble. Everything's working perfectly - very happy. Would strongly recommend Focus Group. More...

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We have recently started a new business and went with Focus Group for our full IT and phone package. From the first call with Kerrie Allison to the massive IT support from Daniel Rowe I can honestly say it has been a delight to work with them. Kerrie made sure we got an excellent deal and when you are a start up company every penny counts. She was also extremely friendly, spent lots of time on the phone explaining everything and nothing felt like too much trouble. Daniel has been absolutely incredible. We took out the full IT support and he has done absolutely everything from set up the PCs, fine tune the email packages and worked with our booking software provider to get our system up and running when there has been lots of teething problems with them. The support he has given us has been second to none, we have felt like his only priority which is incredible for a business who must have hundreds of clients - thank you :) More...

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PLEASE I IMPLORE YOU TO LOOK AT ANOTHER SUPPLIER Massive price increase sales team sold me things i did not need and average monthly bill came to more than my gas and electric DONT USE THIS COMPANY

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Reviewed on Google Maps

DO NOT SIGN UP! YOU WILL BE TIED IN FOR YEARS WITH TERRIBLE SERVICE. We just got told we would have to pay £3,742.82 in order for our company to end our contract with Focus and yet the service they have been providing us for broadband for a small shop has been absolutely terrible from the beginning. We signed up in 2021 and apparently our contract doesn't end until Sept 2026. Focus are a scam! DO NOT USE! More...

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Same situation as the other reviews. I have been quoted over £4000 to exit despite the calls failing and no customer support.

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Daniel Rowe was very helpful and was able to solve my problem quickly

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We get really good service from Daniel Rowe. He's always quick to respond to our queries and is very clear in his explanation of what work is being done and helping us to navigate new systems.

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If you are looking at a VOIP phone provider DO NOT use this company. Constant problems with our lines, very poor customer service. When speaking to their Customer service team no Management is available to speak to. When you ask for Contract details they can only log the request and you cannot speak to anyone. So far I am waiting over 2 weeks for them to get back in touch. Not great for a communications company. More...

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Awful tech support. Never hit their SLAs, the technicians don't know how to fix problems, unless you chase there is no contact. And best of all, since we switched provided due to their terrible service, we've had to pay an exorbitant fee to exit the contact. Avoid at all costs - you have been warned. More...

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TERRIBLE COMPANY - DO NOT USE They will over charge you, then increase their prices mid contract and if you try to leave they'll give you a HUGE cancellation fee. Do yourself a favour and do not use this company! More...

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If you are thinking of choosing Focus Group as your supplier please read this. They have recently had a price hike, which when questioned why it is so high they said that as part of the agreement you sign they can effectively increase the amount to whatever they see fit. So the price that you agree with them is not the price you will be paying, also as part of their terms they state "Focus shall automatically apply an annual increase in charges based on the consumer price index plus 3.9%". Ofcom clearly states that "consumers and small businesses taking out new landline, broadband or mobile contracts should be allowed to exit them without penalty if their provider increases the monthly subscription price agreed at the point of sale". Focus however have replied to say that to cancel our account would cost £1000. I would strong advise against using Focus Group. Once you sign that contract you will be faced with increasing costs and terrible customer service. More...

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Reviewed on Google Maps

Reviewed on Google Maps

Avoid at all costs if you want working communications. Sorry to say it but they are a total shambles. In the end I had to buy a Dongle from Vodaphone to keep my internet running for weeks while they kept failing to do anything about it. The Dongle still out performs Focus by miles. More...

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I would definitely not recommend this company, their inability to address all concerns is so poor. Their lack of communication and follow up is the worst I have ever experienced, especially with the accounts department. Do not use, give me BT any day.

Reviewed on Google Maps

Reviewed on Google Maps

Many Thanks to Chris for going out of his way to troubleshoot an issue we were experiencing, An issue which was self inflicted and not the responsibility of Focus, Chris's detailed explanation of the issue was amazing and shed light on the cause of our problems,

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We have used focus group for a couple of years and very happy with the service provided and a fast turnaround to any enquiries submitted.

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What a shame. A company we used to love for its customer service has gone rapidly downhill having been bought by new owners. Presumably someone thought cutting service in favour of boosting sales would increase profits. Sadly you end up losing customers. Bye bye. More...

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As a manager I understand you can win every day and every time, i have given a 4 star rating because i have had issues with Focus recently and over the last 6 or 7 years we have been using them. Yes i agree that at late this has slipped a little, Covid may have played a part in this with staff working from home with no manager to keep an eye and we can all be found guilty of this in some small way. i can however say with both authority and certainty that my issues and comments have been lessened to, actioned upon and improvements have been made. some individuals such as Callum Whicker and Laurence Glen in particular have been instrumental in returning my faith to focus. we have a long way to go ill grant you but we are moving inn the right direction. More...

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Businesses and Sysadmin please avoid this place if you want peace of mind and don't want to get robbed. Worked in UK and several other countries in IT with many different job roles in last 14 years but throughout my entire career I never met any company or organization who robs their customer. Awfully expensive, worst support any systemadmin can think of and in the end, it cost business a lot. DO NOT BUY any third-party systems look around you will find much cheaper, better. More...

Reviewed on Google Maps

Our firm has been a happy client of Focus Group for the better part of a decade now and while we have experienced strong growth throughout this time (over 600 users spread across the UK and Internationally), Focus have always been able to understand our telecoms needs, grow the system with us and maintain it well, our downtime has been absolutely minimal. The support team always make best efforts to deal with our highly varied queries quickly and effectively. I have to make a special mention of Darren Love, who has been an excellent, knowledgeable, genuinely helpful and approachable specialist engineer, who always tries to think "outside the box" to come up with solutions for our needs, always a pleasure to deal with. More...

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Wouldn't ever recommend Focus Group to anyone. Focus Group are the worst vendor I've ever had the pleasure in dealing with. They have continuously ignored my emails, after emailing multiple departments. We are trying to move away from them after 5 years of terrible service. To note, we used their telephony service. More...

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If you are considering using Focus please contact me first as I don't want anyone else to have the same awful experience I have had with them. We are a small animal veterinary practice in South Croydon. More...

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Reviewed on Google Maps

Worked from them for a few weeks, wasn't for me but good workplace, location and management

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They were good, now terrible. Stay clear. It’s the old story of we are so great we don’t need you anymore.

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We have used Focus for a long time now, and with well over 100 numbers to look after, reassign, purchasing of equipment these guys make light work of it and do it all for me so I can focus on more important matters. I would highly recommend

Reviewed on Google Maps

Reviewed on Google Maps

Recently sorted our new company phone contracts with Andrew and Mhairi. Initially very straight forward and everything went smoothly. Actually very impressed with the outstanding deal they was able to get for us on the new phone contracts. Then last minute a hiccup through no fault of their own. Both Andrew and Mhairi jumpped on the problem and I am very pleased that they we're able to overcome the situation with no addtional cost to us. Extreamly pleased with their service and will 100% be using them again. More...

Reviewed on Google Maps

I've been working with Focus for a few years now and can only praise the work ethic of those that I've had the pleasure to engage with. In particular, Chris Pounce, whose knowledge, aptitude and application to providing IT support whenever I've needed it has been exemplary. More...

Reviewed on Google Maps

Great service, efficient communication and a really easy way to get help and support with teams across the company. Recommend

Reviewed on Google Maps

We have used Focus for years now. They have always proven to be especially professional and knowledgeable. We had Neil Sefton install our new phone system today and we were happy to see the same professionalism and expertise that we have come to expect from Focus. Always a pleasure to to deal with.

Reviewed on TrustPilot

We have been customers of Focus Group for a number of years now in which we have continued to have been looked after. We had a technical issue last week with our broadband and I have to say that Deanna went above and beyond her duties to ensure that the technical issue we suffered was rectified as quickly as professionally as possible.

Reviewed on TrustPilot

I would like to mention Joshua Skinner in this review.This outstanding gentleman has made experience with Focus exceptional and i can not recommend the company or this complete stranger anymore! thank you Josh Skinner and thank you Focus for having such a great team player.Otis PriorManaging DirectorHome Sure Solutions Ltd. More...

Reviewed on TrustPilot

I have been using Focus Mobile for 4 years so far. I was recently contacted by my new Account Manager Calvin. I have once again been greeted with the same level of service i have become used to, he was very professional yet maintained a personality. I always feel i get a good deal along with a personal service from any of the mobile team i ever dealt with.I look forward to another 2 years dealing with your company. More...

Reviewed on TrustPilot

I have always had amazing service from all of the staff at Focus. 10/10

Reviewed on TrustPilot