Glenwood
10 customer reviews
CB
There are so many good bakers in the city that you don't have to use one with such a bad attitude and unprofessional service.
I was happy with the cakes i saw online, and placed an order with her over whatsapp. I showed her pictures, we discussed icing, decoration etc... and at the end of those messages, i typed "Done. Please can i order it", which she received and she sent two more messages after this, about the cake.
A week before my daughter's party, i left a message to reconfirm my order and her reply "It was never confirmed so i deleted the conversation".
I sent the screenshot of my wording above and she said "This is not confirmation. A 50% deposit is confirmation".
I'll add in here that not once did she send a quote, never asked for a deposit, nor even mentioned the word, nor did she ever send banking details. When i queried this she said "If you don't ask for my banking details I don't send it".
You might get a good cake, but it's not worth the risk on dealing with someone like this. On looking into her further, i see bad reviews on other sites for this same vein of attitude. I would steer clear, there are so many great bakers available who are interested in customer service and a customer satisfaction.
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Reply from Custom Cakes by Joanne
Thanks for your review, however, most of what you said in your review is false and has been spun into a story to make yourself look better. In my welcome message (automatic reply) it does say in order to confirm a cake a 50% deposit is required. You never asked for deposit details even after I sent you the quote. If my attitude is so bad then please take your business to the plenty of other great bakers in Durban and please stop harassing me. Have a super day!
Leantha Naidoo
Very pleased with my Harry Potter my wedding cake. She is indeed very talented and gave us the best advice when it came down choosing designs. The cake not only looked amazing, it was also scrumptious. No regrets using her at all. More...
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Amanda Kick
Joanne’s cakes are absolutely delicious on the inside and look perfect on the outside. You don’t see cakes this pristine very often. She is incredibly talented.
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Lindsay Reid
Joanne is just the best and so are her cakes. She is super friendly and her cakes delicious. Her icing art works are fantastic
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Pieter Horn
Thanks Jo-anne, loved the cake, and so did my fiancée, thank you
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Terri Wentzel
The BEST cakes in Durban by far!!!!
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Danette Szente
We ordered two very complicated looking unicorn cakes from Joanne on extremely short notice. Not only did she make the most beautiful cakes but they tasted delicious too. They were an absolute hit with everyone and people couldn’t stop talking about them. I will recommend her to anyone. Thank you Joanne for making my daughter’s day! More...
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Pieter Horn
Very efficient. Most delicious cake ever. Got a cake for my girlfriend, and now we're engaged. Thx Jo-anne
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Avril Spamer
Thanks Joanne for always supplying me with outstanding cakes.
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sanele sibiya
she is really good at what she does, she did my kid's birthday party cake and she nailed it, Job well done
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