Ali
End of Tenancy Cleaning
I was charged 350 pounds for an end of tenancy clean. All they did was talk and clean the same spot for hours. When I asked them to do the windows, they said the house was too tall to reach and ignored my request.
Reply from HygiaCore Cleaning Services
Hi Ali, We’re sorry to hear that you feel disappointed with the service. We take all feedback seriously and always aim to provide a high standard of cleaning. We were surprised to read this review, as upon completion of the clean you inspected the property, signed the completion paperwork confirming that you were satisfied with the work carried out, and also left positive feedback on the completion paperwork regarding our service at the time. We were not contacted with any concerns during the two weeks following the clean, which would have given us the opportunity to investigate and address any issues under our customer care process. Regarding the windows, any limitations discussed on the day were due to health and safety considerations and accessibility restrictions. We always encourage customers to contact us directly if they have concerns so that we can work towards a resolution. If you would like to discuss this matter further, please contact our office and we will be happy to review it with you. Kind regards, HygiaCore Cleaning Services