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Care Resolution Ltd profile image
C

Care Resolution Ltd

‘21 Certificate of Excellence

Our Approach Our motto is “Supporting Lives. Fulfilling Potential”. Everything we do is aimed at ensuring that we give you a fully personalised service. From setting up our care portal so that you have direct control over the care services we provide to designing the exact face to face training that you want we ensure that it is all about you. Our aim is always to identify and meet the needs of each individual. As a dynamic and flexible provider of care, we have been able to support adults of all ages with many different needs and goals. This covers a range of specialist requirements, perhaps involving medical conditions or physical disabilities. Our role is to find out the level of support that is required and make sure that it’s there when it’s needed. Our Story Technology has come a long way in a very short time. We understand that at this time everyone wants more for less. We believe that we can harness the advances in technology to provide more for less. Our senior team combined have over 50 years experience in providing care services and care training. Putting this altogether, we simply believe that we can provide the highest standard of care and training at an affordable price

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Hear from
a professional

What do you love most about your job?

I love developing my carers to make sure that they can be both caring and professional. Care is a heavily regulated industry and meeting all of the requirement can turn people into robots. We agree that a carer should be well qualified and that vulnerable service users should be protected from harm. I love working with my carers to ensure they understand all of the regulation and why we have to monitor quality closely. However getting my carers to ensure that each service users is treated like an individual and teaching the carers to work with their service users in a natural way but still be able to capture and plan properly for the changing needs of the service user is my favourite part of the job.

What inspired you to start your own business?

I have seen a lot of care turn into a tick box exercise. I have worked for organisations who saw care as a tick box exercise. I have worked for agencies who's main purpose was to obtain good regulatory approval but have seen the provision of care as a tick box exercise. I felt that you can meet your regulatory requirements whilst still making the carer and the customer the centre of your service. I also did not want a service that was reliant on an army of compliance staff, taking away from the salaries of the carers. I felt that technology was developed enough to enable a service that can really focus on the carer and the service user whilst making sure that we can provide assurance to all interested parties (service users, regulators, family members).

I worked with some people who really understand technology and when the time was right, I took some of the best people that I worked with. Our simple aim was to ensure that we were providing the level of care that we would expect from our own loved ones but at the price that does not break the bank for our customer.

I am proud to say that
a. all of our carers get the London Living Wage
b. We have a less than 5% turnover rate for carers (important to develop them to our standards)
c. We have never had a client leave us for another agency in 2 years of operation

Why should our clients choose you?

Our clients should choose us because we give you total control of your care through our online portal so that you can see
a. Arrival and departure time of your carers
b. The electronic mediation records (so that you can see when medication was administered)
c. view the notes from the carers about what activities they completed during their work time

In addition to this our director has a Post Graduate Certificate in Education (PGCE) as well as being a qualified assessor and internal verifier for vocational care qualifications. You can be assured that the development of quality carers is at the centre of our plans for providing a quality service

Can you provide your services online or remotely? If so, please add details.

Whilst we utilise technology to ensure that we are providing the best service, our service is still face to face only.

What changes have you made to keep your customers safe from Covid-19?

Two important points within our quality plan was
a. The use of technology
b. Consistency of carers

By ensuring our carers are well remunerated we have been able to maintain consistency of carers for our service users. This means that the service users get the same carers all of the time. In addition to linking with government portals to maintain our volume of PPE and access to testing throughout the Covid-19 pandemic, being able to form bubbles with our service users and carers has been essential in maintaining safety.

In addition to this, our quality assurance was based on Electronic Monitoring. Our telephone and IT systems are cloud based (meaning that all of our care plans documentation are either completed on a tablet or scanned and uploaded to our services). In addition to all of this we work with the Quality Compliance System and Peninsula Business Advisory Service. This has given us access to the latest and most up to date interpretations of guidance and advice on implementing safe system.

The Safety of Covid-19 arrangements have been inspected by CQC. The inspection report confirmed that we had all the required measures to provide a safe service.

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