I started PrimeGuard Carpet Care because I wanted to provide a professional, honest and reliable carpet cleaning service that customers can truly trust. I noticed that many people are unsure who to choose, what the process involves, or whether they are receiving good value. My goal was to build a business based on quality, transparency and proper standards. That is why I focus on professional training, NCCA guidance, PAS86 code of practice, full insurance, clear communication and customer satisfaction from start to finish.

Clients should choose PrimeGuard Carpet Care because we take the job seriously and treat every property with care and respect. I am NCCA-accredited, fully trained, and fully insured — including cover for damage to property upon treatment risk. We follow a professional cleaning process, including inspection, preparation, pre-spray, agitation, hot water extraction or suitable low-moisture cleaning, and finishing/grooming where required. Our services include carpet cleaning, upholstery cleaning, rug cleaning, stain removal, odour treatment, carpet protection, mattress cleaning, office carpet cleaning, hotel/Airbnb carpet cleaning and end-of-tenancy carpet cleaning. We also offer a 100% satisfaction guarantee. If something is not right, we aim to put it right. Our approach is simple: honest advice, professional results, clear pricing and no unnecessary pressure.

he actual cleaning service must be carried out at the customer’s property, as carpets, upholstery and rugs need to be inspected and cleaned professionally on-site. However, we can provide remote support before the visit. Customers can send photos or videos by phone, WhatsApp or email, and we can offer an initial estimate, explain the best cleaning option, answer questions and arrange a convenient booking. For stains, pet odours, end-of-tenancy work or commercial cleaning, we may recommend an on-site survey to give the most accurate advice and quotation.

Even though Primeguard Carpet Care LTD established after Covid-19 outbreak, At PrimeGuard Carpet Care, customer safety and hygiene remain a priority. We follow a clean, careful and respectful working process to help customers feel comfortable when we visit their home or business. Where appropriate, we can: Discuss the job in advance by phone, WhatsApp or email to reduce unnecessary contact Offer contactless quotations using photos or videos where possible Maintain good hand hygiene before, during and after each job Keep equipment clean and well maintained Use professional cleaning solutions and sanitising options when requested Respect customer preferences around distancing, ventilation and access to the property Avoid attending appointments if we are unwell and kindly ask customers to let us know if they need to rearrange for the same reason We aim to provide a professional, hygienic and considerate service, giving customers peace of mind from booking through to completion.