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Nistula Business Solution Private Limited

DH6/35, Street No. 0315, DH Block(Newtown), Action Area 1D, Newtown, Kolkata, West Bengal

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About

We have established ourselves as a global leader in solution design, business optimization strategies, front-office customer support, and back-office services like finance, accounting, collections, and tech support. With more than four decades of deep, industry-specific expertise and service innovation, we offer the market’s most comprehensive service portfolio.

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5/5

1 customer review

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10 September 2022

I have been associated with them since 2015. They did a fantastic job, couldn't say enough. Extremely professional team.

Reviewed on Facebook

Q&As

We believe in the visions of our clients and hence we love when we sync with that and take our clients on an amazing journey of growth.

Domain Knowledge, Experience and the passion for entrepreneurship.

We have established ourselves as a global leader in solution design, business optimization strategies, front-office customer support, and back-office services like finance, accounting, collections, and tech support. With more than four decades of deep, industry-specific expertise and service innovation, we offer the market’s most comprehensive service portfolio.

We provide services both online and offline. We have a passionate team who can reach your place of business should there any requirements and we available online through secured and easily accessible platforms for continuous online support.

We have increased our online presence and also have evolved strategies for remote business success.

Services

We believe Customer Success is not a strategy but a culture that needs serious adoption by businesses. Be it products or services, a business ought to define how they want their product/service users to succeed.

Clearly Defined CS Goal
Commitment to the CS Culture
A Team that delivers the definition
Support that seals the Success

ONBOARDING
A smooth walk in
Our onboarding strategies –

Demo
Q&A
Training
Handholding
Guiding to the first success

LOYALTY
Delighted with the experience
This is the most critical stage, the time to upsell/cross-sell –

Success map of client
Additional need analysis
Solution matrix
Value Addition

ADOPTION
Finding the purpose
Now is the time for “CUC” – Customer Usage Continuity –

Back Office Solutions
Knowledge Documents
24 X 365 support
Training Need Identification
Incentivisation

ADVOCACY
The Word of Mouth
Acquiring a new customer can cost five times more than retaining an existing customer –

Better support
Knowledge sharing
Input for product/service development
Incentivised Beta testing of new products

Business operations are the outcome of goals and demands from businesses. What is important is understanding the business as a separate entity and deep-diving into its operational needs.

Realtime Control
Prioritisation
SWOT Analysis
Analysis & Strategy

Defining the Business Process
Meeting
Assessing
Defining
Factfinding
Documentation

Analysis, Measurement & Implementation
Training
Addressing Grievances
Smooth Implementation
Managing snags
Monitoring outcomes & Revenue Growth

Creating the Roadmap
SWOT Analysis
Manpower Assessment
Business Goals
Client Input
Documentation

Managing the Change
Creating SOPs
Knowledge sharing
Altering strategies
Effecting changes
Exit with Documentation

What we do

From listening to your anxieties to understanding what would be comfortable to you and your business, we have all the solutions to provide to you from a well-knit integrated solutions infrastructure.

VOICE SUPPORT
With a well trained and efficient team of individuals, highly skilled in communicating, we provide services ranging from support to sales.

NON-VOICE SUPPORT
If you are looking for a professional team to effectively handle your chats and emails, we are your answers. From inquiries to support to troubleshooting, we do it all.

QUALITY ASSURANCE
Our process matrices are based on high benchmarks and therefore when we associate with you, we bring with ourselves the best in class standards and quality parameters.

MIS
We have a professional team of analysts who can analyse your business data and provide you with information that will help you optimise your revenue and growth.

DEMOS & PRESENTATIONS
With our highly trained technical team, we can design and execute effective demos & presentations along with your product team to help you with successful acquisition.

TRAINING & DEVELOPMENT
We know your products are unique and you have spent a lot of time and resources, developing them and making them the best. You focus on your product while we focus on telling your customers how to use them for the best outcomes.

How can we help you?


Getting You Started

As professional consultants, we specialize in walking the line between being a cheerleader and a harsh realist. We push you to new heights that are sometimes uncomfortable but are necessary to grow and scale your business. We stick with you through thick and thin and make sure all objectives are growth driven so you start seeing results quickly.


Walking You Through

We are reliable money and finance coaches who focus on improving the financial status of both personal and business clients. Our main objective is to address both the black and white numbers, as well as the emotional relationship with money. We’ll also help you come up with a step-by-step plan to help you reach specific financial goals and to have the mindset and habits to support long term financial success.


Identifying Training Needs

As your mentor we drive you towards accomplishing a goal, whether it be the initial stage of your project, creating a product plan and action roadmap or meeting sales efforts. We will help you in confronting and addressing start-up pains like shaping a product, finding customers, and unresolved conflicts to build a better team for your organization. We will ask questions that help you decide what’s best for you.