ActualPay Solutions Ltd provides reliable payroll outsourcing and processing services tailored for small and medium-sized businesses. We offer a comprehensive suite of payroll solutions at competitive, affordable rates. Our dedicated and experienced team ensures your employees are paid accurately and on time, every time.
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270 customer reviews
Bobby Singh
I have been using Capital Office for a few years now. Recently needed assistance with the CREDAS verification process as I live overseas. With the excellent help from Aevril I was able to complete the process. She was patient, professional and knowledgeable. More...
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David Gagie
Fantastic service from start to finish with Capital Office. A brilliant customer services department with Frank Cromwell making the entire process from start to finish as smooth as possible. Frank is a credit to Capital Office. More...
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Therese Kelly
Frank Cromwell was great help. Thank you Frank
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E
I had a great experience with John R. He went above and beyond to help me with my request. Not only did he support me in making some changes to my account that I wasn’t even aware were possible, but those changes ended up being incredibly helpful. On top of that, he secured a refund for me, which I truly appreciated. Thank you John! More...
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Emen K
John, thank you for the prompt and efficient assistance I received regarding my query. I was very impressed with the attentiveness shown and the optimal solution you provided.Your help was greatly appreciated!
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Lady Ara
John R was very helpful one of the reasons why I'm delighted to be using Capital Office
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Alan Jefferson
John was very helpful : and as they used to say on ARE YOU BEING SERVED: you've all done very well.
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DrYousri10 Ahmed
AVERIL & MARIA Were very helpful
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Graeme Howell
A big shout out to Claire in customer services for her prompt assistance and support.
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James Thurbin
Great, professional and friendly service from Frank Cromwell. Made it all straightforward!
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Rob stevenson
Many thanks to John in customer Services for prompt attentiion to a minor issue which was handled with the same courteous diligence and priority as with any other.
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Alex Erchov
Very good, reasonably priced service. Account setup and compliance checks were fairly straightforward; Averil and Aliza were very helpful, and so was Hana from the Customer Services team when I had to figure out exactly what products / services we would need. Recommended.
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Kay Koh
John was great and helped with my issue very swiftly
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Martin
I signed up and they told me it would take 4-8 hours. However after 8 hours they were telling me it could take another 24 just to start the verification process. I requested a refund on multiple occasions and was being objection handled each time until eventually someone agreed. 20 days ago and still not received my refund. More...
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Vik Puaar
A huge thank you to John R for assisting with our query earlier today. Highly professional, courteous and knowledgeable, John R went above and beyond to ensure our renewal process was smooth. Definitely recommended, thank you once again. More...
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Karo Na
Great experience with Frank and Capital Office — fast, smooth, and professional company registration!
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Judit Szilagyi
I took only around 10 minutes to relocate my business, Frank was a great help with it. However, the ID process did not go through and the company did not realize it, so the whole process has been finalized only within a month, but thank to Averil it took only 10 minutes today.
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Nathan Atherton
I had a question around timelines of a company being set up and spoke with Frank Cromwell - he was very professional, helped resolve my question, and went above and beyond during the interaction we had!
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Swiz soft
I am having issue in submitting the information but John R. helps me to submit it step by step and he's very friendly and humble person.
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d'bouzi Club
⭐⭐⭐⭐⭐I had a fantastic experience working with Capital Office Ltd’s Compliance Team—especially Averil! From start to finish, Averil was incredibly friendly, professional, and efficient. Also, guided me through every step of verifying my virtual office account, answered all my questions promptly, and made what I expected to be a complicated process feel seamless. My account was fully activated within a day, and I appreciate how thorough yet straightforward Averil made the onboarding. Highly recommend Capital Office Ltd and big thanks to Averil for outstanding support! More...
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London Confidential
Great customer service experience provided by John R.
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Mimii Ofosu
John at Capital Office was incredibly super helpful and patient. He had a great sense of humour, which made the experience even better. He was very professional, answered all my questions, and resolved my issues efficiently. A great ambassador for the company! He was able to resolve my enquiries regarding whether or not to renew my payment - I did! Thank you John :) More...
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Dhilen Patel
John R was very helpful with my enquiry and made me understand the process smoothly. Highly recommend capital office
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Blummy26
Used capital office to helpMe set up my limited company with a registered office. Everything was fast and the process was made easy. Frank was very informative and helpful along the way, any questions I had was answered very efficiently. More...
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Susi Caesar
Thank you so much to John R who answered promptly and spent over 30minutes patiently supporting me with things I did not know how to do
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Rahman Al-Shabazz
Quick and easy service given by June today. Strong option for anyone looking for a virtual office
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PatriceAmma
Recently confirmed a Virtual Business Address with Capital Office and loved how seamless the process was to set up. Both Sarah and Aliza were helpful and gave clarity every step of the way. So far so good!
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Austin
Very happy with the service, and I'd like to specially thank John R who was really helpful to me
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Eduard Beltran
Frank Cromwell great service! Thanks!
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Joycie Joycey
Excellent service from John 🥰
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Gia Noortas
Easy and working with real people who answer their phone and walk you through the process. Thanks, John R., for your kind help today!
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Łukasz Piotrowski
good service and good pricing and especially great help from Frank Cromwell
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Millie Print
John R was very efficient and polite with handling my query.
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Liam Quigley
Brilliant service! Will use them till the end of time. Highly recommend.
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Med Firas Jelloul
i appreciate mr Frank Cromwell, very fast support. i give him 5 stars
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Adam Akinade-Powell
Capital Office offered a good service with Frank C who was very helpful in dealing with my enquiry.
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Sherrie Cato
Frank c was very helpful, great efficient and prompt virtual support!
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Maxim Yatcheni
Great customer service (Frank Cromwell)!
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Bojan Nenadic
Great virtual address service in central London.Flexible pricing. Excellent customer service and compliance process. (Thank you, AVERIL & SARAH)
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Zarnab Bhatti
Talked to Frank, great guy. great service.
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Hanjia Elsom
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Sarah Bettin
Looking at different companies for Registered Office services. Frank Cromwell was very helpful on Chat giving information and answering questions.
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Karen Carino
Hana has been very helpful and polite during the whole process of updating my company details. Thank you.
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jagtar thind
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Ayse
I had a great experience with this company. They were super helpful with all my needs and requests, getting back to me quickly and handling everything efficiently. It really made the whole process smooth and stress-free. Highly recommend! More...
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Eugene Wallace
I am really proud that i decided to use my Business to grow with the help of Capitol Office, and a Great member of staff called Averil made the process go very smooth the Great Support, and for thiis i will always be Very Thankfful.A Truly Top Class Comnpany.
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Muhammad Waqar
I am satisfied with Quick response from Frank Cromwell. I appreciate his work.
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Zumrat Ablat
I had a great experience with the team – Averil, Aliza, and Lorraine were all incredibly helpful, professional, and efficient. They assisted me with my query in a clear and timely manner, and made the entire process smooth and stress-free. I truly appreciated their support and attention to detail. Thank you all for the excellent service! More...
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Gamaal Sekikubo Serugo-Lugo
I had the pleasure of speaking with John today. He was extremely helpful, and very nice!
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What do you love most about your job?
I love helping businesses streamline their payroll processes and ensuring that their employees are paid accurately and on time. It’s incredibly rewarding to provide peace of mind to my clients by handling their payroll professionally, so they can focus on growing their businesses.
What inspired you to start your own business?
With over 15 years of experience in payroll and bookkeeping, I saw a need for a reliable, customer-focused service that caters to businesses of all sizes. My passion for simplifying complex processes and delivering value to clients inspired me to start Actualpay Solutions Ltd, where we take pride in providing tailored solutions with a personal touch.
Why should our clients choose you?
Our vision is to be the UK’s most trusted and innovative payroll provider, simplifying the payroll process for businesses of all sizes and ensuring peace of mind through expert service and compliance.
Can you provide your services online or remotely? If so, please add details.
Yes, we specialise in providing remote payroll and bookkeeping services to businesses across the UK. Using secure, cloud-based systems and software, we ensure efficient communication and data exchange. Our remote setup allows us to handle all aspects of payroll seamlessly, from calculations to submissions, while keeping everything secure and compliant.
What changes have you made to keep your customers safe from Covid-19?
To ensure the safety of our clients and team, we transitioned to fully remote operations, leveraging secure technology for communication and data handling. We’ve also implemented robust digital documentation practices to minimise physical contact. Our systems are designed to provide uninterrupted, high-quality services while prioritizing health and safety.
Payroll Bureau Services
ActualPay offers fully managed payroll services, operating as a natural extension of your business. Our team of payroll specialists and dedicated account managers ensure a smooth, reliable process, customised to fit the unique requirements of your organisation. With extensive experience and a personalised approach, we have become a trusted choice for payroll services across the UK.
Payroll Outsourcing Service
Our professional payroll outsourcing services offer accurate, compliant, and cost-effective payroll solutions, freeing you to focus on your business growth.
CIS Payroll Services
The Construction Industry Scheme (CIS) is a specialised area of payroll with distinct requirements, necessitating a unique set of skills and expertise. At ActualPay, we have a dedicated team of professionals with the experience and qualifications to manage all your CIS payroll needs. We ensure that your contractors are paid accurately and on time, while maintaining full compliance with HMRC regulations.
P11D and PSA Services
At ActualPay, we simplify your P11D and PSA compliance, ensuring your employee benefits and expenses are reported accurately and on time. Our dedicated team helps you navigate the complexities of UK tax legislation, minimising the administrative burden and ensuring full compliance with HMRC’s requirements.
