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Tailchasers Pet Care

213 South Arlington Heights Road, Arlington Heights, IL, USA

(70)
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About

Tailchasers Pet Care was established in 2004 by Randa Lyn Clark and Matt Clark. Tailchasers is a family owned business established in March 2004 to help pet parents discover, develop, and nurture the bond with their pets. Tailchasers has Tailchasers Pet Care for in home services, Arlington Pet Resort for Dog Day School and training, Barrington Pet Resort for training, Dog Day School, daycare, boarding, and grooming, and Pet Wants Arlington Heights for in home delivery of fresh small batch pet food, healthy treats, chews, and homemade spaw products.

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Reviews (70)

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5/5

70 customer reviews

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18 June 2022

This place is awful. We came to get our dog after boarding him for the night of our wedding and arrived at 12:15 to get him. The workers there were on lunch with the door locked and ordered food. They opened the door for their food and we asked if we could quickly get our dog. They refused and said we needed to come back later. Again, they refused to give us back OUR dog. They defended by saying they were following labor laws and they needed their break even though there were at least 5 workers there and 3 of them weren’t even eating. They were incredibly rude on top of it. I would NEVER recommend this place to anyone. More...

Reviewed on Facebook

30 September 2019

They do a fantastic job and I have had them for a while as my dog walking service. They just opened a new place called Barrington pet resort and from what I see on social media it looks fabulous! You cannot go wrong with them!

Reviewed on Facebook

29 July 2019

We've been having Tailchasers in our house to walk our cockapoo puppy since she was 12 weeks old. She is over 6 months now and it's the best decision we ever could have made. They have a thorough background check of all of their dog walkers. They are very reliable. It is faster to contact them with questions or scheduling changes by email rather than phone. They are about $20 per visit. At the end of each visit you get an email with what they did, a GPS tracking diagram of where they went and a detailed paragraph on the visit. It's really obvious from the walker's description how much she likes our puppy and enjoys the visits. She also has put in any concerns and cleans up any mess as best as possible. She even taught our puppy how to play catch!  Our puppy is a happy puppy due to Tailchasers and that makes this dog momma happy too. More...

Reviewed on Yelp

8 June 2019

My wife and I recently went out of the area for a week. Based on reviews we contacted Tailchasers to discuss checking in on our cat. We set up a consultation with the owner and it went well so we decided to move forward. One of their staff, Kim, stopped by the house twice a day provided care, medication, food, play, and litter box cleaning. We also received emails each visit with photos and a summary of the visit. I can not thank Tailchasers enough for the great service they provide. We will definitely use again in the future and would recommend to anyone who needs care for their pets. More...

Reviewed on Yelp

29 May 2019

I love Tailchasers! Been going to them for 13 years and they treat my dogs so well!

Reviewed on Facebook

30 December 2018

Great

Reviewed on Google Maps

21 October 2018

Yes for sure!! Awesome service!! My pets are cared for and each time has a personal touch!

Reviewed on Facebook

13 September 2018

Tailchasers is amazing! Kim is the most wonderful and patient dog walker. And I love how flexible and dependable this service is!

Reviewed on Yelp

2 August 2018

Great service and flexibile when required. We’ve been using the service for over two months. Our big puppy looks forward to Ravi’s visits, and the application the service uses provides complete visibility to what they have done (including daily pictures). We’ve also been able to update the days we utilize the service, including the same day, when circumstances change. Communication is great - we can send a note in the morning and the comments from the walk include observations related to any concerns we have (e.g. puppy had a vaccine the night before and might not be feeling perfect). Overall - a great service which keeps our puppy better behaved by getting him outside during the school day. More...

Reviewed on Google Maps

11 June 2018

Tailchasers has been absolutely wonderful! We have been using their daily walking service for our French Bulldog puppy for the past 5 months. They have been so accommodating, flexible, and great at communicating. We especially appreciate how trustworthy they have been! More...

Reviewed on Yelp

6 June 2018

This is one of the best companies I've ever found. Matt and Randa are extremely professional and know dogs. For the last five months, I have had a daily dog walker come and spend time with my two dogs. I haven't had a single issue with doors being left unlocked or the dogs not being treated well. The systems they have in place are well-thought out and they deliver on their promises. Great company. More...

Reviewed on Yelp

29 May 2018

Great Service. Reliable.

Reviewed on Google Maps

29 May 2018

I can’t say enough good things about Tailchasers; they treat our dogs like family, and they have given us peace of mind when we travel. Especially with two aging dogs, with big personalities. Our dogs take two walks a week with Erin, and they love it. I really enjoy getting the updates at the end of each visit with a picture, it’s nice to know our dogs are in trusted care. Thanks TailChasers! More...

Reviewed on Google Maps

10 March 2018

I can’t say enough good things about Tailchasers; they treat our dogs like family, and they have given us peace of mind when we travel. Especially with two aging dogs, with big personalities. Our dogs take two walks a week with Erin, and they love it. I really enjoy getting the updates at the end of each visit with a picture, it’s nice to know our dogs are in trusted care. Thanks TailChasers! More...

Reviewed on Facebook

21 February 2018

We've used Tailchasers for over 10 years for cat sitting. They've always been very professional and responsive and have taken good care of our kitties. Highly recommended.

Reviewed on Yelp

8 January 2018

Great owners, excellent walkers, and wonderful caregivers. They pride themselves on service. All pets are treated with the best love, care & respect you could hope and ask for.

Reviewed on Facebook

21 November 2017

Reviewed on Facebook

19 November 2017

Tailchasers is great.Matt came over to the house to help us decide on chosing him for watching our dogs.  That alone is a big decision when you think of your dogs as family. He stayed for about an hour answering all of our questions and going through our routine with us.  He and his company are very thorough and good at what they do.  I felt I could trust him and his staff to come into our house without us being home.When they are done with the visit you get an email with all of the notes from the visit and sometimes you get pictures as well of the dogs playing.This allowed us to go out late on a weekend night.  We plan on using them in the future. More...

Reviewed on Yelp

25 October 2017

So far tailchasers has been fantastic! We had to find a sitter for our cat fairly last minute, but the guys at tailchasers were able to come by for a visit, meet our dog and cat and go over what they do. Essentially they come in feed your pets, walk-play with your pets and check up on your house. All for a affordable price. And all their employees are background checked and screened so you don't feel un-easy about giving access to your home.This is a great option if you have pets who don't do well when boarded as they can relax and stay in the comfort of there own home. And you can schedule how many visits you want with varying time frames all from their website. We have used them only a few times but plan on continuing using the service. More...

Reviewed on Yelp

10 September 2017

The caregivers from Tailchasers take such excellent care of our dogs! Cali & Kaner can be quite a handful, but Matt and Randa have an excellent system that allows you to to provide exact instructions for your pets' needs and to know exactly who is caring for your pets and when. Lindsey is absolutely amazing with Cali & Kaner and sends the sweetest, most informative emails about every single visit. She truly loves our dogs and we're so lucky to have her and the other amazing caregivers Tailchasers employs. They don't just walk your dog - they'll feed them, administer medicine, give them playtime, send pictures & videos, even care for your home. Can't recommend them highly enough. :) More...

Reviewed on Yelp

19 July 2017

I highly recommend Tailchasers!!!  Our experience was excellent.  The service and communication helped us feel at ease while we were out of town.  We have a cat and an anole lizard.  I was so happy to see the daily message from Mallory.  She took such great care of our pets!!  The daily cost is well priced.  Thank you to Randa and Matt for such great service and we are so happy to have you close by!! More...

Reviewed on Yelp

25 June 2017

Love, love, love everyone at TailChasers! Liz has been amazing with our dogs! They love when she comes for a visit and to take them for a walk. I feel like our dogs & home are secure when I have them come visit. They will bring packages in. Owners Randa and Matt Clark are easy to work withAnd their prices competitive. The scan into your house so you are immediately notified that they are there. When they check out you get a summary of what they did on that visit and any notes, and then you also get another notification when they scan out and leave your house. Can't say enough good things about them! More...

Reviewed on Yelp

29 May 2017

This company was fantastic!! I looked up a petsitter online and found this place. I was so glad to hear they came to my home vs having to board my pets. The sitter check in/out feature with the personalized comments really put my mind at ease when I was out of town. I felt confident my kitties were safe and comfortable. The price was very reasonable and I will continue to use them in the future and would recommend to anyone! More...

Reviewed on Google Maps

29 May 2017

I was with Tail Chasers Inch for over a year. During that time they were incredibly flexible with my schedule, respectful of my place, and caring for my dog. I can not recommend them more.

Reviewed on Google Maps

26 May 2017

Reviewed on Facebook

18 May 2017

We are moving away and I will be sad to leave Tailchasers' service area. Mr. Dave (our dog walker), and Randa and Matt (owners) are the best. My dogs were always well cared for, and they are always flexible when last minute issues arise. I highly recommend their services. More...

Reviewed on Yelp

3 May 2017

Tailchasers provides us with a great sense of comfort when my husband travels for work.  We have 2 dogs, one is a recent adoption and is having issues being introduced to new people. Our dog walker, Andrew shows such professionalism and patience when dealing with the new pup. I love the email updates on how the walk went - his writing is always very witty, well-written and sincere. I would highly recommend anyone looking for a dog walker in the Northwest Suburbs. More...

Reviewed on Yelp

15 February 2017

After moving to the area, I researched a number of doggy day cares and dog walking services. After contacting and receiving a visit from Tail Chasers, I had no doubt this was the company for me. They were prompt with responses, professional, and accommodating. I have been using their services 3 times a week for the past 6 months. Their QR check in and out system allows me to know when my dog walker has arrived and departed. Having cameras at home, I was a bit skeptical at first, so I'd check often during the visit. Erin, my dog walker was nothing less than patient, caring, and loving. She cleans up the crates as needed, feeds, walks, and plays with the pups during every visit. After watching her a few times and having been home here and there during her visits, I have no doubt the pups love her. They are super excited to see Erin EVERY time. She even brings hem treats from time to time. When I've had to cancel or add a walk last minute, Randa has been extremely accommodating. Will continue to use their services and would recommend to anyone interested. More...

Reviewed on Yelp

23 January 2017

Great, friendly people! The check in/out and the comments email really put my mind at ease when I was out of town. I am so glad to have found someone who came to my home vs me having to board my pets. I will definitely be using tailchasers in the future and would highly recommend. More...

Reviewed on Facebook

17 October 2016

I was very very happy with Tailchasers and the way my cat was cared for while I was out of town !!!! I had a consultation with Matt, he was very professional and was genuinely interested in caring for my pet. Andrew was my pet sitter and he did great!!! I received text messages on the status of the care of Luna while he was in my home. I felt very at ease with the Tailchasers staff entering into my home and caring for Luna. I would definitely recommend Tailchasers to anyone that needs a reputable pet sitting service !!! More...

Reviewed on Yelp

25 August 2016

I have had a great experience with Tailchasers so far.  If you want to try them, purchase the Yelp deal.  I did not do that! TJ is Boscoe's walker, and he comes at periodic intervals throughout the month when I have to work really long days or take short trips out of town.  TJ leaves me great summaries about his adventures with Boscoe and I love reading about what they did during the visit.  Boscoe just wants someone to pet him endlessly; and then go for a walk.  TJ obliges.TJ brings in packages and has even brought in my garbage cans for me (!!!) which I really appreciate.  Its those little extra touches that make all the difference when you have a service come into your house.The scheduling process has been really easy.  Randa has been great when I email, particularly in the beginning when I was paranoid about the walker showing up.  My previous walker I pre-paid and he just failed to show up for work and walked off with a month of wages.  But, Tailchasers is very trustworthy and they are in business for the betterment of your pet.  I highly recommend them! More...

Reviewed on Yelp

10 August 2016

We got a bad feeling about our doggy daycare and switched to tailchasers. We will never look back! In home care is so much less stress on pets and I have a high level of trust with our walkers whom my pets love. As a bonus they take care of pkgs and plants and mishaps like our alarm malfunctioning!!! Worth every penny! More...

Reviewed on Yelp

27 July 2016

Well, the time has come that we have moved out of the service area of Tailchasers and we are so sad to have to find new pet sitters. It has been 4 years since I wrote the first review of Tailchasers and their service remained top notch throughout all 4 years. Randa and Matt are absolutely wonderful and I wish them the best of luck. I do not hesitate to recommend them to anyone! They took care of our babies countless times as if they were their own. We already miss having them at our new home. More...

Reviewed on Yelp

25 July 2016

I can't say enough how thankful I am to have found this company!  They take the time to come meet you and your pets.  They care about them as the owners do, not as a task to be completed.  The use of technology via the QR codes to let the owners know when the sitters arrive, what they do while they're there, and when they leave is SO helpful--and a relief when you're traveling.  Jonathan did an excellent job with our three cats, and he left comments each time he came in, so we knew exactly what was going on.  We will definitely use their service again! More...

Reviewed on Yelp

27 March 2016

Thank you to Emily and TJ for taking such great care of our pet while we were on vacation!

Reviewed on Facebook

23 March 2016

Great dig walking service! They check in via email and are easy to get ahold of. You can cancel your walk the day of if needed and schedule additional walks too. They let you know if a sub is coming to your house and one of the owners will go with them the first time to explain everything. So glad we found them! More...

Reviewed on Yelp

17 March 2016

Over the past year and a half we have had 2 great walkers from Tailchasers take care of Sam. Since we have cameras installed in the house we have been able to see the walkers (Janet and Andrew) take great care of our pup and give him lots of affection. Tailchasers also now has a new QR system that send you an email when the walker comes and leaves so you know exactly when the walkers are at your house. The walkers also leave digital notes that get emailed as well. This a great new system that not only provides important information to the pet parents but also makes you feel good about dealing with a professional business. More...

Reviewed on Yelp

24 February 2016

Just wanted to update my review, for the past 2 weeks I have been off of work from having knee surgery. Randa has been so great with replying to emails when my husband gets off early so Eric does not have to come! This is SOOOO helpful and shows that they are avaliable to help the customer! I can not say enough good things about this team. For the first time I have seen how much our little girl Trixie loves Eric!!! She is SO excited when he comes through the door and goes right to the chair to get ready for her walk!!! My husband and I really cherish this service and it means so much to us that we have someone who cares so deeply for our girl! More...

Reviewed on Yelp

20 February 2016

Allison is amazing! She is great with my 3 dogs. One of them has pulmonary hypertension, so we're constantly monitoring her and adjusting her medications. Allison advises me when she notices any changes in exercise tolerance or behavior, and always takes great care to ensure she's comfortable. She also balances this with the other two dogs, and makes sure they don't get a shorter walk or less attention. I get billed on time, always correctly, and appreciate the flexibility that Tailchasers offers when I have unexpected work travel or evening commitments, and need a dinner feeding/walk. I have recommended TC to family and other friends in the neighborhood. More...

Reviewed on Yelp

28 December 2015

Tailchasers is an amazing pet sitting service! I was a first time client over this holiday season and I cannot say enough good things about them. Getting the update emails during the visits and notes telling me everyone was doing well was such a relief to hear when you are miles away from your fur faces. We came home to a clean house and two well cared for cats. Thank you to Tailchasers and we look forward to using you again in the future! More...

Reviewed on Facebook

8 December 2015

Tailchasers has always done a great job for us. At Christmas time, we will have as many as 4 dogs at one house for them to come and feed and play with. We've never been disappointed. I, also, appreciate the notes left by the petsitter about how everything went. Can't say enough good things about them! More...

Reviewed on Facebook

14 November 2015

Randa was so great in helping with my first dog Rocco!! Don't know what we would have done without them!! Bailey, my 1 year old Pomapoo, who we just adore, is so lucky to have Allison and the Tailchasers team to visit with her on the days we need them!! Extra special care felt by all!!

Reviewed on Facebook

14 November 2015

I had a fairly high maintenance English Springer Spaniel, Rocco, who passed last year. Randa's help saved us from sending Rocco to a shelter during those first two years! !  When we got our Pomapoo last December, Tailchasers was one of the first calls I made to arrange for the daily visits I would need when I returned to work.Randa's team is wonderful to work with!!  We just love Allison!!I highly recommend TailChasers!!!  They will become a part of your family!! More...

Reviewed on Yelp

5 November 2015

Reviewed on Facebook

2 November 2015

Tailchasers is truly amazing, and are absolutely the best dog sitters we have found. Not only do they send you an email when your sitter arrives and leaves your home, but they also send comments about what happened during the visit so you can be sure your pets are being cared for. They offer almost any service you could possible want, and the staff have perfect dispositions for pets (my dogs were instantly at ease the moment they met both Matt, the owner, and our sitter, Mallory). On top of all that, Matt made an excellent recommendation for a harness so I could break my dogs of their habit of pulling during walks. I am able to walk both dogs by myself for the first time ever without worrying about them choking or breaking free, and I have Tailchasers to thank for that! If you are looking for a trustworthy, caring, easy-to-use, top-quality sitter, Tailchasers is the only way to go! More...

Reviewed on Yelp

24 August 2015

I cannot say enough about the amazing service that is Tailchasers!!! After a stressful experience this spring with another firm "accidentally" letting my indoor-only cat get outside, and stay there overnight, it became apparent that I needed someone new and that I could fully trust.  Matt, the owner, came by for a meet and greet.  He was delightful and asked really specific questions about my cat and her needs, even things like "which toys are her favorites to play with?"  I felt really great after meeting him!  Next, I met my sitter Eric, another amazing guy.  I just had my first full week away, and he kept me up to date via text, took care of getting my mail and even swept the floor daily.....something I don't even do!!  I feel so great now knowing that my cat is well cared for while I am away.  Call Tailchasers....you won't be sorry!!!! They are all delightful!!! More...

Reviewed on Yelp

30 July 2015

Reviewed on Facebook

3 July 2015

Reviewed on Facebook

1 July 2015

Reviewed on Facebook

20 May 2015

i love Tailchasers- I have been using them since January to walk my 4 year old dog Vinny.  Vinny might only be 7 pounds but he acts like a 40 pound dog.  Mallory is my walker and she does a wonder job and i always enjoy the notes she leaves about my dog.  Also the owners are awesome, I had a great first meeting with Matt and anytime I email Randa she is always so accommodating. I could not be happier! More...

Reviewed on Yelp

Q&As

I love making sure each and every pet is comfortable as well as mentally and physically stimulated.

I wanted to make a difference in the lives of pets and their owners by teaching their owners how to better communicate with their pets.

Our pet care professionals are some of the most highly trained handlers in the industry. We pride ourselves on our focus on the mental well-being of the pets in our care and work to make their environment as stimulating and stress-free as possible.

No, we are a very hands-on personal pet care company.

We maintain social distancing, sanitize surfaces frequently, and support our staff by making sure they are able to take time off when they feel unwell.

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