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Citrus Plus Carpet, Upholstery and Tile Cleaning

Redwood City, CA, USA

(151)
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Reviews (151)

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5/5

151 customer reviews

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6 July 2019

We messaged Citrus Plus to inquire about having our carpets professionally cleaned before we moved out of our duplex. After living here for 13 years the carpets had seen there fair share of foot traffic and we thought this would be the best plan of action to tackle the carpets. Messaged them Wednesday and choose our day to have them come out. We had our apt. time for 9:45am Friday. Through the website they sent a follow up text message the morning of letting us know Craig would be arriving in 15 minutes prior to the apt. time. He arrived on time and was very professional. After a quick walk through and setup he went to work. He spent the extra time to really make sure they had a deep clean even spending some additional time on the high traffic areas. It took only about an hour and the results came out amazing!! When he was done he even showed me how much dirt he was able to pull out from the carpets it was unreal! We would highly recommend him and his cleaning services. The carpets came out looking like new, the fluff was back in them, even the color felt lighter and they smelt fresh and clean. Only took a few short hours to fully dry and we couldn't be more pleased! We will def. be using Craig and his services again in the future for other properties we have. Thank you Craig and Citrus Plus for doing an amazing job! More...

Reviewed on Yelp

31 May 2019

Citrus Plus did a great job helping clean furniture at my office. They are fast and friendly. All the items were carefully cleaned and put back. I really love the soft scent of the cleaning products that they use. The staff are very easy to work with and we will continue to use them in the future. More...

Reviewed on Yelp

1 April 2019

Craig and his team are INCREDIBLE!First, they offer cutting edge, healthy probiotic technology for science back cleaning you can't get anywhere else! They were highly communicative regarding what time they would arrive, explaining their processes and professional and quiet while working!They cleaned our rugs and upholstery and also regrouted our bathrooms, which look INCREDIBLE! No more dingy grout, but sparkling, easy to clean grout!I definitely will be using Craig and his team again, as well as referring them! More...

Reviewed on Google Maps

31 March 2019

As luck would have it, I called on a Monday and  Adalberto was out on Tuesday to clean my carpets. He did a great job and left the house smelling citrus-fresh. The carpets were dry in about 3 hours. I will definitely call them again next time I need the carpets cleaned. More...

Reviewed on Yelp

28 March 2019

Craig and his team are INCREDIBLE!First, they offer cutting edge, healthy probiotic technology for science back cleaning you can't get anywhere else! They were highly communicative regarding what time they would arrive, explaining their processes and professional and quiet while working!They cleaned our rugs and upholstery and also regrouted our bathrooms, which look INCREDIBLE! No more dingy grout, but sparkling, easy to clean grout!I definitely will be using Craig and his team again, as well as referring them! More...

Reviewed on Yelp

8 February 2019

Citrus Plus did carpet cleaning in our townhouse this week. We liked everything starting scheduling the service, answering all our questions to cleaning itself. The results are amazing. I've never seen our carpet so clean. Our stairs were super dirty after a couple of years without properly cleaning. Now they look like new and our baby enjoying climbing them. For us it's very important that solutions they use are non-toxic = baby friendly. And I felt comfortable to left home and go for a walk during the cleaning. This is exactly what we were looking for. Thank you for our clean carpets! More...

Reviewed on Yelp

10 January 2019

I contacted Citrus Plus when the usual company I use never responded to my voicemail after 2 days. Within less than an hour of sending a service request Albert had contacted me with a quote and I booked for the next day. I got 2 follow up emails the day prior and the day of got a courtesy text that they were on the way and it even had a link to a map to track how far he was. He was very polite and professional and did an AMAZING job. He was very thorough. Our carpets are one consistent color again and smell so fresh and clean. It was a much better job that the previous company had done. Thanks for such a great job and I'll definitely use them again in the future! More...

Reviewed on Yelp

29 November 2018

Very impressed!  I've been a Realtor for more than 40 years and referred a lot of companies for carpet cleaning. My dog has developed an allergy. I decided to try Citrus Plus to see if that might alleviate his allergic reaction. It's too soon to tell if it's going to help him, but I am so impressed with Alberto and the work he did here on my house. I'm really pleased that these are all natural ingredients, and it did a wonderful job cleaning dirt and picking up soap residue that was left by my previous cleaners. I've already booked Alberto for a client's home I'll be selling in January and tile in my entry. (His spot cleaning on my tile and grout was amazing). He's very thorough and a great guy to work with. I highly recommend him. More...

Reviewed on Yelp

16 November 2018

We had our Carpets done by Citrus plus about a month ago. The guy who came out was friendly and explained everything to us and did a great job on our Carpets. Make sure you look on Group on first because you might find a deal for these guys, I seen it a few days after. I have kids and carpets so I will be using their services again. More...

Reviewed on Yelp

15 October 2018

I called Craig and team as a result to all the great reviews here and am happy to report a 5 star experience. Things I loved 1. Craig was on the phone with me early on Sunday morning and walked me through their philosophy (working with the good bacteria vs. attempting to take them all out). He was very passionate and it all made good sense. 2. We scheduled for today (a day later) and got it all done on time - as expected. 3. The person who came home was courteous and helpful. 4. They did a great job - we can feel the difference. We were long overdue a deep clean! More...

Reviewed on Yelp

1 October 2018

Adalberto and Israel were awesome. First, got here early afret notifying me and gave me a warm greeting. Second, decreased my original quote after measuring my apartment. Israel helped with some furniture moving since they were early while Adalberto got to work on the carpet right away. They both checked the high traffic areas, explained that the old stains will lighten up which I knew from the start since they were caused by the previous tenant. They were professional, timely, and quick so I could enjoy the rest of my Saturday. Third time using this company and will continue to do so. More...

Reviewed on Google Maps

26 September 2018

Good cleaners and could accommodate me at short notice. They have reasonable prices and portable equipment that can service apartments without access to a driveway.

Reviewed on Yelp

14 September 2018

This is the most AMAZING carpet cleaning service on the planet!!! I've been using this service for the past few years and just love the results every time! !! Craig the owner is such a great man and just like all of his employees is extremely professional!!! The citrus smell after the cleaning is such a wonderful fresh scent that my husband and I love!!!! I would recommend this carpet and floor cleaning service to anyone and everyone 1000%!!! More...

Reviewed on Yelp

15 August 2018

Holy cow Craig is awesome! He took care of so many things that have been on my husbands honey do list. My tile looks better than new. AND he grouted my kitchen tile! He definitely got my husband out of the dog house. LOL. Thanks again for everything Craig! More...

Reviewed on Yelp

7 August 2018

Craig came through as always when cleaning my light beige carpet and love seat. I couldn't recommend them more. Give them a try!

Reviewed on Yelp

6 June 2018

We had our carpets cleaned yesterday, and the whole process from beginning to end was seamless! I found Citrus Plus via Yelp so it feels like the right thing to do to add my praises here for others', too! I emailed for a quote, and received a call the next day (even though it was a holiday weekend!) to go over some details, and schedule an appointment (they had appointments within a couple days!). We made our appointment and Adalberto arrived right on time. He was friendly and so efficient. I was on the hunt for a "green" cleaner, and couldn't be happier with the service we received - our carpets look great. I look forward to working with Citrus Plus again in the future! More...

Reviewed on Yelp

4 April 2018

I got my Day care Carpet cleaned for the first time with Citrus Plus. My carpet gets super messy, smelly and stained all over because we work on it all day every day. I was impressed how my carpet now is clean, bright and smells beautiful. I also feel very happy to know that the product used is eco-friendly and has probiotics in it which helps kill the viruses and yucky germs even after several days of the actual clean service.The person who helped us is really friendly and professional.Thanks a lot for the great service and I look forward to keep working with Citrus Plus! More...

Reviewed on Yelp

26 March 2018

We had our house cleaned twice by Citrus Plus. Vadym always showed up on time, is very friendly and also knowledgable about their products and cleaning process. He was meticulous and careful. Eco-friendly too which is a big plus. More...

Reviewed on Yelp

14 March 2018

I just got my whole house of carpets cleaned today by Vadym and am very happy with how they look.  I love the smell of Citrus that they use. Everything was done carefully and thoroughly.  I used them before 5 years ago and would definitely use them again.  They gave me a carefully measured estimate and I think their prices are very reasonable. More...

Reviewed on Yelp

7 March 2018

Citrus Plus did a fantastic job cleaning stains and stuff from our sons in the wall to wall carpet in our old place.  It looked, felt and smelled great!  They also had the best price of 4 companies that I got quotes from.  Great communications too!Highly recommended. More...

Reviewed on Yelp

6 March 2018

5 stars all the way! Very professional and got the job done right.  Carpets needed cleaning and I contacted a different company initially yesterday.  As soon as I opened the door, he said no. That he couldn't do it. And he left. What a way to start an interaction.......I contacted Citrus-Plus immediately and they offered to come out immediately. All the was to San Jose! Unfortunately, the first interaction was overwhelming and I was about to put all my furniture back!! I opted to wait and have them come out today. Craig came out and took a look at the condo, gave a quote and started cleaning. WOW!!! The carpets look brand new and we couldn't be happier. We will definitely use you again! Thanks! More...

Reviewed on Yelp

28 February 2018

I like the work he did and the attitude he had...and the extra cleaning he added without charging me.

Reviewed on Yelp

31 December 2017

Imagine having a glass of cabernet spilled all over a living room chair on Christmas day!  Horrors!  We weren't sure who to call to help but our neighbors have raved for years about Citrus Cleaning, so early on the 26th I e-mailed Citrus Cleaning with a description of our situation.  Before 9:00 am I received a call from the office scheduling an appointment that afternoon.  About 11 I received a call from Alex letting me know he was running early and wanting to know if he could come sooner.  He arrived and proceeded to reassure us that his process and product would be effective.  He did not over-promise!  The chair looks perfect.  We could not be more impressed with the experience with the staff and the effectiveness of their product.  Highly recommended. More...

Reviewed on Yelp

27 November 2017

I love Citrus plus, even my neighbor said they are doing a great job, my house had very strong pets smell mostly from urine embedded in the wood, when Citrus plus is done, I can smell nothing but gentle smell of the cleaner from the wood, I've asked beforehand if they are able to remove urine odor from hardwood floor, most people say they can't give a 100% guarantee, nor did Citrus plus, but from the result I've seen, they've done so much more than I expected. I had garage floor cleaned also, with high pressure water I believe, super clean, wow on that too!They will confirm with your appointment, if they can't make it on time, they will call to let you know, very good communication.Overall, their service exceeds my expectation, very professional and friendly staff, the service deserve the money. More...

Reviewed on Yelp

7 November 2017

We have been using Citrus Plus for our residential and commercial carpet and upholstery needs for many years!!! Alex did such a wonderful job once again today getting our office cleaned and germ free! !!!  Thank you so much we have appreciated working with everyone on your team!!!  Thanks Craig!!! More...

Reviewed on Yelp

6 November 2017

It was a pleasure working with this company. They punctual, honest and their work is spectacular. Highly recommend them. I have severe allergies and I did very well with the product they used to clean the carpets. More...

Reviewed on Yelp

10 September 2017

Is the second time using CitruSolution. Adalberto arrived on time, was courteous and did a fantastic job.

Reviewed on Yelp

4 September 2017

i was able to get an appointment on labor day - thank you Kristen the office mgr!Adalberto Esparza was the technicianHe texted to let me know when he would arrive, he did a fantastic cleaning on my carpetsI like the products they use - no chemicals and they don't soak the carpetand they always leave me a bottle of the Citrus-Plus spot remover First class company and technicians!

Reviewed on Yelp

19 July 2017

We have used Citrus Plus for the last three years and couldn't be happier!  During our last two appointments, Alex was wonderful - arrived early (never happens for home services! ), was friendly, professional and thorough. Out carpet and couch are spotless, and the house smells great.  Fair and straightforward pricing. Highly recommended!! More...

Reviewed on Yelp

16 July 2017

Alex (the technician) arrived on time, was courteous helpful explaining different options, the job was done well in under an hour.

Reviewed on Yelp

27 June 2017

I am so pleased with the service from Vadym at Citrus Plus.  He showed up on time and did a thorough job of cleaning the carpets in two rooms.  The price was fair for the work and I have to say, although I liked the previous company I used (it appears they went out of business), I like Citrus Plus better.  The carpet was lighter and brighter and was dry in two hours.  He also left me a bottle of diluted citrus cleaner to do spot treatments on my carpet or upholstery, as needed.  I'll definitely use them next year.  Also, I called Craig asking if there was any way they could clean the carpets the following morning and he accommodated me.  Super friendly! More...

Reviewed on Yelp

27 April 2017

I had two large area rugs cleaned and they look amazing now.  Craig was great to work with and I recommend Citrus Plus without hesitation.

Reviewed on Yelp

18 March 2017

Such a pleasure to have my carpets cleaned with Citrus Plus! They always do such a wonderful job and I so appreciate that they take the extra time to explain thoroughly  everything they are going to do, and when finished, what they have done.  I have two dogs and they get pretty dirty. My carpets look and  smell so wonderful.  They look brand new.  Thank you! More...

Reviewed on Yelp

18 February 2017

Great service was provided from scheduling to the  actual cleaning services. They called to let us know when they are on their way and even a few minutes out. My furniture looks great!!! Alex and David were courteous, efficient and very proactive with the stains I was worried about. Even added my area rug last minute and it looks fantastic!!! Thank you!!!One happy military spouse!! More...

Reviewed on Yelp

24 January 2017

Just got the service done by Citrus Plus and I couldn't be more than happy about it. The carpet in my apt had a few blood stains and I called for multiple carpet cleaning service. Citrus Plus was very responsive and was able to sent the technician on the same day. Vadym, the technician arrived on time and was very friendly, initially he said he cannot promised me that the stains will be able to removed depends on how long the stains were there. I needed to get it cleaned and he said he will do his best to get rid of it. The process took about 2 hrs and the results were amazing! The carpet looked like brand new again and all the stains were gone. Very happy about the results and like how they use natural ingredients. Will use their service again. More...

Reviewed on Yelp

2 December 2016

Really happy with my recent experience with Citrus Plus. Great advice on how best to clean my couch and fantastic customer service.

Reviewed on Yelp

31 October 2016

Last week I contacted Citrus Plus to schedule a upholstery cleaning.  I had seen good reviews for them on Yelp.  I was disappointment when the  president,  Craig Radley, replied back that they did not service South San Francisco at this time.  I thank him for the quick response and told him I hope that sometime in the future they would be large enough to expand their area.  I told him I was going to try cleaning the sofa myself.   He was so helpful .  He got back to me with a list of things to do when cleaning it yourself.  I was amazed that he would take the time to do so, when I didn't even use his service.  Mr Radley has showed me what an ethical and caring business owner he is.    In my opinion, he is someone anyone would love to do business with and I wish him much luck More...

Reviewed on Yelp

28 October 2016

Craig and David are fantastic in their work ; carpet cleaning and tile/caulking cleaning. They notify you of their arrival time. A few things that distinguish them from other carpet cleaners I have engaged in the past, is they placed wall guards, put cloths on the floor to ensure they do not dirty any areas, wear shoe guards and performed a thorough job. They take pride in their work. Craig was guiding David throughout the process. David is a good listener and do what Craig told him. Awesome pair (given their age gap) ! There is a certain area on the carpet that tends to be more dirty than other areas. In the past, other carpet cleaners told me the dirt stains cannot be totally removed. But today, they actually were able to clean them. Craig told me this area has so much accumulated soap causing it to trap dirt more easily. He advised not to use soap eg oxy carpet cleaner. In addition, I engaged them to clean my bathroom as well. They removed old caulk and recaulk. They also clean/scrub the tiles. I am very happy and they will be the one I call when I need cleaning. More...

Reviewed on Yelp

25 October 2016

Wonderful carpet cleaning by a pro who takes his job seriously and is extremely knowledgeable about fabrics and everything related to his business. Fair, on time and friendly as well. More...

Reviewed on Yelp

11 October 2016

Pretty good carpet cleaning.  This business squeezed me in on short notice.  The tech did not accept my coupon since there is a minumum charge, but the price was reasonable without the coupon.

Reviewed on Yelp

3 October 2016

Seriously impressed!!! I did not think the stains on my carpet from foot traffic would come out (they were pretty bad) and my carpet looks amazing! I love the citrus scent as I walked into my apartment and I feel so clean. It looks like we just moved in! Would highly recommend citrus solution for your carpet/upholstery cleaning needs! More...

Reviewed on Yelp

1 October 2016

Fantastic work! Carpet and sofas.Our cat stained the carpet under the study desk.Citrus Plus did a thorough cleaning and the smell was gone. The two sofas were spotless and the fresh scent was also a welcome change from the usual cleaning smell.Craig was also able to fit me in at short notice and Alex was courteous, efficient and started and finished the work on time.Highly recommend Citrus Plus!I will definitely use them for future carpet, sofa and floors. More...

Reviewed on Yelp

1 October 2016

Craig did a fantastic job cleaning my carpets. I got a text reminder before he showed up, he was on time, very nice, and did a great job. They use an all natural solution which is very important and it smells great! Highly recommended. More...

Reviewed on Google Maps

1 October 2016

Craig and his staff are the best carpet cleaning company period. Before I met Craig, my carpet had a few black spots that other carpet cleaning companies were never able to removed. Craig explained me how his treatment works as opposed to the traditional carpet cleaning service. He removed the spots within the first visit and those spots never came back. I get my carpet clean every 6 months. My wife and I are beyond grateful we found Citrus Plus. Thank you Craig and staff. You guys are awesome!!!! More...

Reviewed on Google Maps

1 October 2016

Craig took great care to explain the company's cleaning approach and philosophy. I could have gone with the cheaper bid but the small premium I paid was worth it: great looking carpets, great customer care, AND I feel good about choosing a company whose practices are designed to minimize impact on the environment. Highly recommend!

Reviewed on Google Maps

25 September 2016

Exellent people who do an exelent job and pay close attention to detail use clean products. very honest which is nice, they dont promise one price and then say "well that doesnt include getting stains out" their price includes actually cleaning and removing stains. it may sound more expensive but believe me these guys are legit and fair priced! More...

Reviewed on Yelp

28 August 2016

Excellent!   Sent me a friendly reminder text the night before and again when he was on the way.  Carpets look great and smell even better.  Love the fresh citrus scent.    They even left us a bottle of their fresh citrus for touch ups if needed. I will be using their service again in the future.  Highly recommend. More...

Reviewed on Yelp

26 August 2016

I love these folks! Craig is wonderful, though he has never cleaned my carpet.  I always have the gentleman Vadeen (spelling). Vadeen is a GOD!! So meticulous, thorough and sweet spirited. They have my business for as long as I am in the area.  Yes the price is a bit high, but carpet is a bit gross, so having someone clean it efficiently is of the utmost importance. I have zero issue forking out $175 for my one bedroom, livingroom and hallway, it is totally worth every penny. More...

Reviewed on Yelp

5 August 2016

Friendly, courteous service.  They went the extra mile to be sure we were very satisfied customers.  Outstanding!

Reviewed on Yelp

19 July 2016

I absolutely recommend Citrus Plus.Prior to booking an appointment, I spoke with Craig, the president of the company, via email. I was able to send him an exact floor plan of our home with measurements and receive an exact quote as a result. Most of our communication has only been through email, but I could tell that Craig was a very friendly person.The gentleman who came to our home, his name is Nicholas, actually showed up a little bit earlier than our scheduled time, and that was no problem at all. After a brief walk through, he got right to work. The overall time it took for him to finish was about an hour, maybe an hour and 30 minutes. I have never gotten my carpets cleaned before, and so I always assumed it'd take much longer.Getting in touch with/Contacting Citrus Plus: 5 starsQuote inquiry: 5 stars[Ease of] Scheduling an appointment: 5 starsFriendliness of employer/employee: 5 starsOverall service time: 5 starsPayment options and ease of making the payment: 5 starsIn regards to payment, you can pay with cash, card, or check. With a credit card you will have to pay an extra 5%. It's really not that big of a deal though. That's how we paid and I thought it was a rather simple process. Craig called me and we handled it over the phone.Oh, and if you love the smell of oranges/citrus, then this is the company for you. Our whole place smells citrusy now. :) More...

Reviewed on Yelp