Canine Connection

We have loved working with canine connection. The $30 a month is the cheapest you will find and an awesome value! It is not perfect but neither am I. If you are looking for a cost effective place to learn how to train your dog or dogs I would highly suggest it. We took our two sister dogs here and it has helped a ton! We have high energy half corgi, half border collie's and would not change our decision on having Andrew and his team at Canine Connection help us with our dogs! More...

Reviewed on Yelp

Made an request for an appt, they accepted. Then the night before they called to cancel cause the groomer got sick... I called the back that night to reschedule no one answered so I left a message. Someone texted me the next day. We rebooked my appointment, I asked how long it would take and how much it would be. Drove from Saratoga Springs to Orem (almost Provo) left work 30 mins early, traffic was awful, called to say I was running late. Took 35 mins to get there just to be told I needed proof of his shots. We just adopted our dog I didn't have them I was just told he was current. I haven't had a dog in 10 years that needed grooming how was i supposed to remember to bring records. Now I'm late for my sons baseball game. Didn't get my dog groomed and wasted over 1.5 hrs driving and trying to get records. Sure wish one of the phone calls or text messages they would have mentioned ohhhhh he's never been in we need his records or we cannot groom him. Someone dropped the ball hard on this one. A simple phone call, email or text saying to bring his records would have been appreciated before wasting my time, not everyone knows to bring that stuff More...

Reviewed on Yelp

At first, I was impressed. They seemed very nice and I signed my dog up for the (very pricey) full training. They weren't able to get him to stop jumping up on people (he's a sweet and bouncy lab) and, after he'd been to training, he jumped on and knocked over a toddler and growled at him, scraping him up, which he had NEVER done before. I called and asked what they could do to help/what kind of training I should sign him up for and they never called back. Super disappointed and worried about the new behaviors my dog showed after training. More...

Reviewed on Yelp

If I could give a 0 star review, I would. I had to book my huskies grooming appointment a week and a half in advance just for them to tell me she needed two additional vaccines along with the rabies vaccine as per their 'vaccine protocol'. Granted, she has all three, but I didn't even think to bring proof of the other two because not even Petco requires proof of those. On their website where it is mentioned that they require proof of all three, they say that the Orem City could come in at any time and perform an audit resulting in them removing our dog and holding them in their care; however, the Orem City ONLY REQUIRES RABIES!! When I called and spoke with the ladies at the desk, they said it was for the 'safety of other pets,' yet when I came in there was a cat just roaming around without a leash coming up to my dog. This store was empty upon walking in and rightfully so. It is rude and inconvenient to ask for all this paperwork when literally every other groomer only requires rabies and the city does not require any vaccination other than rabies. The website that they link to their vaccine policy even says that the dogs should have them for boarding or training... I wasn't dropping her off for either. It was for a short grooming appointment, give me a break. More...

Reviewed on Yelp

Part 2  of Jennifer's.  This is my experience as a customer here and as the husband.  They didn't show us the commands, what my dog spent the last two weeks learning or how to do anything.  I literally could read the book or even watch YouTube videos on what they went over.  After reading through a book for 30 mins they went to go get my dog.  Okay, this place has a groomer and they rave about when you get your dog they are going to be all clean and beautiful etc..  my dog comes out of the back, soaking wet.  No lie.  She comes jumping on my kids and I smelling like a wet dog.  In her white fur she has some yellow stuff.  Not sure what it was.  Her nails weren't clipped or shaved like I asked.  And then off we go.  No training session or showing you what you just spent your hard earned money on.  Read the book.  That will tell you! Now let me tell you, my husband and I went immediately home and tried to practice what she learned.  She does do sit, down, stay (not very long) better.  She doesn't know place, not to jump or even loose leash walking.  If you're taking your dog here for anything other than sit, down and stay you might be disappointed.  The "place" command doesn't even ring a bell with my dog.  Even if it's a platform or different texture.  It would've been more believable if they showed me the skills she learned when I picked her up.  Their website says they even desensitize them to the environment.  I didn't see that either.  My dog since being home also has some traits that she didn't have before.  Prior my dog loved her cage.  She would go in it herself, it was her safe spot.  It stood out to me when the trainer says she has to force her into her cage when she's never been like that before. The first day I put her in the cage you will see in the video that she hates it and even tries to bark now.  Tries to bark?? Yes, my dog has lost her bark.  I don't know if she is hoarse from barking so much there (she's not a barker usually) or what happened.  As I type this, it's a week later and she still has no bark.  Another time after she had to go in her crate because I was leaving the house, She freaked out so bad in her cage that I came home to my whole house smelling like "expressed anals".  It was all over her cage and bedding and she only does that when she's in a freak out mode.  So she took major backsteps on the crate training probably because of how much time in the two weeks she actually spent in the cage.  She's probably afraid she won't come out for most the day if she goes in it. She's become food possessive.  Growling at my children if they come near her and her food bowl which she didn't do before.  And when she first came home we would play tug a war with her like we always did before she went and she'd keep flinching like we were going to hit her.  That I don't know why she does now but something I observed.My husband and I have picked up hot dogs and cheese and we have been working with her every day.  She's getting better but if you're taking your dog here thinking they will be drastically trained or even obey the simple commands and loose leash walking I'd probably lower your expectations.  We wanted to call and ask them to retrain her but after the experience we aren't comfortable to take her back or do the unlimited free classes.  I've been watching YouTube videos and doing what they recommend and she's already much better now than she was when she left dirtied from this place. This is my experience.  I wanted to leave my experience because on Yelp and google you can see that many people were offered a discount or paid for surveys which is why Yelp blocks most of them.  When I was searching and reading I wished I had some actual real feedback to read.  I've seen better reviews from other board and trains some even have cameras you can watch and actually do a consultation before and after.Things she knew before sit, down, shake, roll over, crate trained.Things she knew after:Sit, down, stay (maybe 15 steps).Not trained or solidified:Loose leash walking, stay for longer periods, not to jump, place, desensitized to environment. I have pics and videos of before and after if anyone wants to see them More...

Reviewed on Yelp