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Telephone System Installers Near Me

Having a working phone line is integral to most businesses, especially if you have lots of different departments. From internal communication to customers trying to place an order, telephone systems are a very useful piece of kit.

These days, many telephone systems go far beyond allowing you to send and receive calls. Features such as audio and video conferencing, instant messaging, text messaging and even online faxing can also be provided. That means telephone systems are now providing more value than ever before, especially as the way we communicate is ever-changing.

If you are looking to get a telephone system installed in your business, we’ll connect you with the best local providers.

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Choosing the perfect professional

What are the benefits of using a Telephone System?

Voice has always been one of the strongest forms of communication. If you’re a growing or large business and you only have one phone line, customers could reach a totally irrelevant department. However, with a telephone system, you can easily transfer the call which will save time and resources.

There’s a whole host of other features that make a telephone system beneficial to businesses. For example, caller I.D, voicemail and automatic call forwarding. If you are busy on other tasks and miss the call, you’ll be able to return it rather than losing business.

Above all else, when a customer sees a business has a dedicated landline, it appears trustworthy and genuine compared with a random mobile number. Given many telephone systems also work on mobile phones, there’s no need to compromise on using a smartphone for your work phone either.

Different types of Telephone Systems

There are various types of telephone systems that are available. The one that’s right for you depends on your usage requirements, company size and budget. Here are some of the most popular options to choose from.

KSU - A KSU (key system unit) is made up of a central control device that allows for more lines compared with a traditional telephone system. KSU's are ideal for smaller businesses only as there is an upper limit of the number of phone lines that can be added to it.
PBX - A PBX (private branch exchange) is a phone system that is situated on the premises rather than being cloud based. It allows for the automatic routing of incoming calls which is one of its main advantages. A PBX is a more advanced system than a KSU and is ideal for larger businesses.
VoIP - VoIP (voice over internet protocol) is the latest and most advanced form of telephone systems. It allows your employees to connect to customers based in any country, and works using the internet and computer. VoIP is the most expensive option but is ideal for those who require that added level of sophistication.
VoIP Hybrid System - Some telephone systems providers also have an option where you can link VoIP to an on-premises system. This is an option for businesses who are reluctant to switch to the cloud, and who also want to be able to make calls over the internet at a reduced cost than standard means.

How to check your Telephone System Installer's credentials

There’s no official body that represents telephone system installers. The best way to check the provider is to have a look at their reviews and the packages they offer. Ideally, they will be a reputable company with customer support in place.

Can I get a Telephone System online?

Yes, there are many virtual telephone systems that are available. However, these are not suited to types of systems that require a physical installation. It’s also worth noting that if the company is outside of your country of residence, they may not have a support team you can contact should there be any service interruptions.

Would my business benefit from a Telephone System?

Practically every business type can benefit from a telephone system. If your business currently only has an email and social media, then adding a phone number can make your company more accessible. Having the ability to call directly can save precious time and resources. It’s also highly appreciated by customers, especially those who prefer to be able to speak to someone rather than interact with your business digitally.

How much does a Telephone System cost?

The cost of a telephone system depends on how many phones you are looking to install, and if you require any additional service features.

What to look for in a Telephone System

A telephone is usually the main form of communication between a company and its customers. It’s also highly useful for internal dialog too. As a result, there’s a lot to consider when you are choosing which telephone system provider to opt for.

A great starting point is to ensure the system can provide all of the functions and features you require to operate. It needs to be able to handle the number of calls you receive, and all your employees who require their own phone line. The call quality should be excellent so that no details are missed.

The features are another main aspect to consider and will depend on the individual needs of your business. For example, would you like the option for callers to be able to direct their own calls to the right department? How about on-hold music? Do you want your employees to be able to communicate through video and instant messaging, or voice only?

The telephone system provider should also have a support network available. After all, the longer your phone system is down the more you could be losing vital business. So always pick a reliable provider who is quick to troubleshoot if needed.

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What are the benefits of setting up a Telephone System for your business? Telephone System Services

What are the benefits of setting up a Telephone System for your business?

The advantages of a telephone system in any kind of business

Alex, Staff Writer

Monday, 8 March 2021

Read the guide

Hear from
a professional

What do you love most about your job?

I simply love helping customers, no matter how small. It's a great feeling when we can make a real difference to our clients, whether it be just saving them money or helping to make life easier and their processes smoother.

What inspired you to start your own business?

Here at Invoco we do things differently to other providers in our industry. I've been working in the telecoms industry for over 25 years, many of which were spent working for the big telecom companies, so it wasn't until I set up Invoco in 2002 that I experienced what it was like to be a business customer on the other side of the fence. Talk about frustrating! Slow to respond. Expensive. Locked into inflexible, long-term contracts. And poor customer service to boot!
Exactly what a startup business doesn't need. And unfortunately, things are still the same now. So after years of providing systems to other telecoms companies and getting exasperated at how they were letting down their customers, we decided we would try and do things differently. Really differently. My aim was simple: to create the kind of telecom company that I would want to be a customer of. It would have great customer service (obviously!) with no off-shore call centres. It would offer flexible contract-free services so I only paid for what I needed, when I needed it, so the service could grow with my business. Oh, and it would also give small businesses the kind of services that the big corporates use in their businesses such as advanced call management, call recording, CRM integrations, online dashboards, sales leaderboards etc., so my business could be more productive and most importantly, serve our
customers better.
And I'm proud to say that's exactly what we've achieved here at Invoco. I truly believe that we're setting the standard for what a 21st Century telecoms company should look like for small businesses.

I look forward to helping your business too!

Why should our clients choose you?

State of the art services backed up by good, old-fashioned customer service at great prices.

FAQ

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Do I need a telephone system for my business?

The majority of businesses with more than one employee will require a telephone system. This will allow more than one person to use a phone at the same time, as well as having different phone numbers for different departments. An effective telephone system will also enable you to set up and facilitate conference calls.

How do I set up multiple phone lines?

If your business has multiple calls coming in at any one time, you may be considering investing in multiple phone lines. This can feel like a complex undertaking. The easiest way to install multiple phone lines for your business is to hire a professional telephone system installer to help you to find the perfect telephone system for your business’ needs. They can talk you through the best options for your business and then install and set up your new system.

How do I set up conference calls for my business?

To be able to set up conference calling for your business, you’ll need a telephone system which is set up to facilitate conference calls. This will enable you to generate dial-in numbers and PINs to enable people to join the conference call from wherever they are.