Re-Roof London
Molesey
(37)
Molesey
(37)
We go above and beyond your roofing expectations. We are always polite and knowledgeable. We use the best products and will not leave until we are 100% satisfied.
37 customer reviews
ThomasF-302
A good job, well done. It would have been a 5 star, however we were told it would take a day but it ran into a second day. Possibly they had a backlog given the bad weather we have had over the last few months. All in all we are happy with the job. More...
Reviewed on Yell
BentleyrooA
Had Re-Roof London help out with a complicated roof job. We couldn't fit the job in as one of our other jobs had extra work to be done. Re-Roof stepped in and cant thank them enough as they did an exceptional job. The customer was over the moon. More...
Reviewed on Yell
LisaS-2609
A class service would definitely recommend
Reviewed on Yell
Amed Mayorga
I had a few complications with a couple of orders i made but that's because i didn't measure to get the most accurate size. Jacki was there to help me every step of the way. Great customer service!! More...
Reviewed on Google Maps
Lilly Lander
I’ve been purchasing merch from kt8 for years now, with over 50 items from them & have continuously been impressed with the quality of the products AND their customer service. Special shoutout to Jacki for helping out with a lost package most recently. I cherish all of my merch from kt8 very deeply and am grateful that any issue I’ve had has been dealt with to satisfaction. Much love to yall, especially for working so hard on holiday weekends as well. Thank you for everything yall do 💖 More...
Reviewed on Google Maps
Michael Matt
Customer Service is great! Jacki was very helpful and communicative. She really made the process 100X better!
Reviewed on Google Maps
Brady Haggstrom
Received a L-size CloZee jacket for Christmas and found it to be too small. Naturally reached out to start an exchange process early January… The “highlights” of this interaction / process: - Found out they do not have a typical “exchange” process (solely has to be a return) - Return process is manual, email-orientated that’s time consuming and took several days to correspond back and back - Required to purchase a return $10 label from them - One month after sending them the return, they still haven’t processed the return and refunded the individual who gifted me the jacket Again, keep in mind this is all for a jacket that was too small and these people are a clothing company WHO HAS NO EXCHANGE PROCESS AROUND CHRISTMAS. Was so excited for the jacket and now I don’t want to replace and give these people anymore money. Sorry, CloZee, I don’t want that jacket anymore! More...
Reviewed on Google Maps
Lee Wheeler
These guys are on it! We had a slight hiccup where our Microworlds Vinyl had a crack on the edge. After I reached out to inform them, Ms. Jacki took control of the whole situation. She was great and kept me updated throughout the entire process. Now, we have a new vinyl on the way and we're stoked about it haha. Thankyou all so much! Long live the Queen! ✌️ More...
Reviewed on Google Maps
Beef
Needed assistance with figuring out my shipping/order number as it was sent to the wrong email. Jackie was very helpful and corrected my mistake. 😊
Reviewed on Google Maps
wchambers6
I bought a LSDREAM star child jersey recently, was incredibly excited as I have been to multiple shows and pop up shops but they sold out before I could get a jersey each time. The wakaan logo on the back unfortunately is super off center and looks a bit derpey. I filed a request and the kt8 team was helpful, but ultimately said they could not offer me a jersey with no defects and offered for me to send it back in for a refund and get 20% off a new item. I want the jersey and don’t want to send it back as these are so hard to get, but expect much more compensation for such a major defect. More...
Reviewed on Google Maps
Nic Herzog
If you want merch from any artists that work with Kt8 Merchandise Company, just take your money elsewhere or buy from their shows. The "team" at Kt8 has no real customer service. They make you jump through hoops or send out confirmation emails late specifically to hold you to their deadlines and throw every reason in the book why they shouldn't be responsible for their products. I had accidentally doubled up an order. But, no confirmation email was sent until after they shipped everything. Then, they refused to work with me on a refund. Then, my partner bought Rezz's new record on vinyl. It skips ONLY on the first song. So, she sends the requested evidence of the issue to their "team", hoping they'd send out a new one to fix the issue. Instead, they blame it on our brand new record player saying, "The arm isn't calibrated properly on that particular record player for heavy bass music." Like as if the rest of the record doesn't play perfectly. We also tested the record player with other records. We can confidently say that the player isn't the issue. The issue is a greedy company with toxic values wants to work over their customers. We love Rezz. She's both of our favorite EDM artist. It sucks that we can't get merch and show our support without being scammed. More...
Reviewed on Google Maps
La Danusca
More than helpful The miss than assisted me was very nice Very fast reply
Reviewed on Google Maps
Nicolas Valentin
Support is very friendly and are quick to respond and assist! Jacki, has been incredible with helping me get my package that I had to make an update to last minute! Absolutely amazing customer service! More...
Reviewed on Google Maps
Johnny Garcia
I ran into a problem with my artist merch and reached out thinking the company would turn me away like most do. But jacki with Kt8 was super helpful and super nice! Sent out a replacement within 48 hours! Amazing company. Will be shopping with them again! More...
Reviewed on Google Maps
Gina Garel
Amazing customer experience. I bought an xs and it was too small. The return was made easy and I bought a medium which fit perfectly. I love this dress. Thank you for bringing it back. More...
Reviewed on Google Maps
Trevor Peterson
Great service, very quick response time!
Reviewed on Google Maps
Stuart Torley
Really, really helpful with a shipping issue. Long live Kylie
Reviewed on Google Maps
Ayanna Thompson
By far the worst company to deal with. They had an artist drop that they changed the size on my order for (3 size difference) and wouldn’t do anything about until I begged for a refund in which they still charged me shipping yet nothing was shipped to me? Multiple people are having this same problem with this product. More...
Reviewed on Google Maps
Joel Best
Above and beyond any expectations that i might have had. Had to edit my review to point out that this is nothing new for Kylie. Amazing job.
Reviewed on Google Maps
Matthew Cross
Amazing customer service from one of the team members Kylie! Replied in a very timely manner and was also able to help me resolve situation! Also received my jersey from KT8 earlier than expected. I will definitely be purchasing from them again. Thank you KT8! More...
Reviewed on Google Maps
Ruairí __
Excellent customer service, Jacki in particular has been very helpful in my time of need
Reviewed on Google Maps
adele mcintyre
the best customer service I have experienced. super fast, and easy. jacki was the best. Will purchase from here again for sure.
Reviewed on Google Maps
Bernhard Schneider
Amazing and superfriendly support for an international order - thats how retail and e-commerce should be
Reviewed on Google Maps
Savannah Soos
Phenomenal customer service and outstanding products! I recently placed an order through Kt8 Merch Co for REZZ merchandise and was extremely pleased with the service that I received from Jacki in Customer Support. I had to return one of the items (which I then re-ordered with a better-fitting size) and the assistance that I received from Jacki was exceptional: she was very prompt and quick with her responses, was incredibly thorough and knowledgeable, and was extremely friendly and helpful! She even worked with me when I missed my return date due to a family emergency. This has been all-around amazing experience- both with the quality products and the unparalleled customer service! Thanks Kt8! More...
Reviewed on Google Maps
Pa Lor
Kt8 Merch is amazing! While it's not always in their control when things go astray or for whatever reason Merch wasn't delivered (inaccurate listing), their customer service is above and beyond. I've always gotten timely responses (usually 1-2 days, most was maybe 3 days?), whether they had an answer at that moment or not, there was always a reasonable resolution. They've always gone up and beyond, checking in to let me know where we're at with the resolution too, or given a reasonable timeline as to when I can expect a response from them. I would highly recommend their services when purchasing any sort of merch. More...
Reviewed on Google Maps
Alana Roberts
Hands down the best & fastest customer support/service I have ever received. I had an issue with my package upon delivery & Kylie got back to me within hours of my email and got my issue rectified with the utmost sense of urgency. Appreciate you! 15/10 :) Thank you all for being an amazing team!! <3 More...
Reviewed on Google Maps
Kendi H
The merch order was easy and the shipment arrived nicely! I called customer care and shipping about a concern about my shipment, and they opened a ticket, got back with me right away, and gave fantastic customer service! Thank you much KT8!👍
Reviewed on Google Maps
Patrick Bevis
There was an issue with my order where I didn’t receive all of the products that I had ordered. I emailed the support team about what happened, they responded very quickly and shipped my missing item. Very satisfied with the service and the quality of the products. More...
Reviewed on Google Maps
Austin Tovcimak
Delivery was delayed by a reason other than their own, they responded immediately and item got delivered the next day. I had a misprint on an item I ordered and upon sending photos, they sent me out a correct one that same day! 10/10 service. Thanks!
Reviewed on Google Maps
Just Another Human Doing Human Things
Manufacturers defects on merchandise are more common than they should be, but they will make it right if you reach out.
Reviewed on Google Maps
Blaine Berg
The item I purchased is fantastic!! It was shipped and delivered in a timely manner and the customer service did a fantastic job communicating with me about any questions and concerns I had!
Reviewed on Google Maps
Kyle Thorstad
I had an uncommon vinyl that was returned to sender, Kt8. Kylie made sure it got back to me. What a champ she is and so polite and well spoken (or typed? lol). I've just had my fair share of mishaps as a fan w/ merch, shipping, quality, just everything really... but mostly as a merch guy. Having a trailer full of crooked prints is def a vibe killer. The general venue merch-cut debate has just had me thinking about general issues really. I'm glad we as fans and your roster has a solid team as an option so we can support our artists guilt and risk free. More...
Reviewed on Google Maps
Tommy Sweeney
Kylie, was most helpful in getting my order to me! Thank you for your help and friendly emails. Cheers!
Reviewed on Google Maps
ASH
I can't believe, that after 25 years, I am able to buy Phat pants and Snug branded clothing again. Being a huge fan of this company since the 90's, it was quite the feeling to be able to get my latest order in the mail from them and try on all my new clothes. It was like raving at Syrous, back in 1998, all over again! Thank you so much for keeping the brand alive and real and thanks to the customer service provided by Jacki, when I needed it. I would definitely buy from Snug Industries again and fully recommend them to others! More...
Reviewed on Google Maps
Leonardo Mercedes
What can I say, every time I get something from Kt8 is a good time. And the few times I have needed customer support, my issues has been resolved incredibly fast. A special thank you to Jacki, she's an angel More...
Reviewed on Google Maps
Adrian
Great customer support, had an issue with my delivery but it was resolved swiftly. Overall experience was great!
Reviewed on Google Maps
Idle Hand
Amazing customer service.
Reviewed on Google Maps
What do you love most about your job?
Every job is different so there is no repetitiveness.
What inspired you to start your own business?
I pride myself on doing jobs to the best of my ability and to make customers happy but when working for people they always like to do cheap jobs where i want to go above and beyond to make customers happy and proud of my work.
Why should our clients choose you?
Because at Re-Roof London we only do exceptional work and that is why our slogan Is above and beyond your roofing expectations.
What changes have you made to keep your customers safe from Covid-19?
Wr never go inside the customer house and any time we do need to speak to the customer we always keep our distance.
Roofing contractors
We do all types of roofing including repairs and replacements, fascia, soffit, gutters,
