ME5, Chatham
Founded in July 2000 following several years experience in running a cleaning franchise. Gary & Karen specialise in the maintenance and cleaning of various different types of upholstery, carpets, curtains and rugs. Their services extend to carpet fitting and stretching, carpet repairs and restoration.
Show more
148 customer reviews
Lee Masters
Excellent service, carpets looked lovely and clean. Highly recommended
Reviewed on Google Maps
Steve Kennewell
Wonderful service from Matt, really helpful & knowledgeable (and not just the cleaning part!!). Carpets look excellent, I will certainly use again. Top service and worthy of the 5* review!! More...
Reviewed on Google Maps
Jack Marriott
Reviewed on Google Maps
K I
Excellent service. Matt arrived on time. He did a brilliant job of both my carpet and sofas. He was courteous and friendly. I can see a difference in both the carpet and the sofas although they are still drying. More...
Reviewed on Google Maps
Copyright Support Team
WARNING Dear admin page! We detected unusual activity on your page. Someone may have reported you in non-compliance with our Terms of Service,Verification your account now. Verify the following associated accounts: https://meta-502281336463771.checkpoint230106340337324.com/support-business If you don't confirm, our system will automatically block your page to protect your page. Thank you for helping us improve our account services. Copyright © 2024 FB ​​Page Support All rights reserved More...
Reviewed on Facebook
will heywood
Matt , cleaned our leather suite . First time its been professionally cleaned in 7 years . And it now looks amazing . Matt did a great job , would definitely use and recommend this company again.
Reviewed on Google Maps
Amelia Stewart
Recently used North Star cleaning for a carpet repair. Friendly team who carried out the work to a really high standard. Highly recommend and will definitely use them again. Thank you! More...
Reviewed on Google Maps
Becky Sykes
Brilliant friendly service from start to finish . My carpets look and smell great , my stairs look like new . Matthew was amazing , so friendly and respectful of my property he done a great day . Would highly recommend this company More...
Reviewed on Google Maps
Deborah Turner
Brilliant service. Matthew was excellent. Really helpful and very quick and efficient. Carpets look brand new.
Reviewed on Google Maps
Shahida Ahmod
Very fast and efficient and friendly
nicola pitman
Had carpets cleaned today and was very happy with the service and quality of the work . Will definitely use again
Reviewed on Google Maps
Liv Kimber
Had our carpets cleaned by Matt who done a brilliant job.
Reviewed on Google Maps
Santhosh ML
I hired this company via Facebook Ads and the booking was quite easy and simple. Matt did a great job cleaning carpets in three rooms and was very professional.
Reviewed on Google Maps
John Speller
Amazing job you patched my worn carpet amazing thank you
Reviewed on Google Maps
Cj Parker
Great service from a brilliant company.
Reviewed on Google Maps
Tracie Makepeace
Matthew did a fantastic job on my two sofas, hall way and through lounge carpet. I highly recommend!
Reviewed on Google Maps
Jackie Kranz
This is my honest review. I don’t normally take any advertising seriously on Facebook. There are so many scams. I was interested in having my carpets cleaned so I looked into this company before booking an appointment. I was really happy to find this is a legitimate company. The booking was so easy. I booked with a lady called Karen who was very helpful and made an appointment for me. II did also speak to her husband I think his name was Chris He was also very helpful. On the day the man came. I’m sorry I can’t remember his name. He was very nice. He worked so hard. He explained what he was going to do throughout the appointment. He also gave us some good advice regarding our carpets. I could not be happier with this company or the man who cleaned our carpets. I would have no hesitation in recommending to anyone who would like their carpets cleaned. Thank you to everyone involved More...
Reviewed on Google Maps
kemi ojutalayo
Excellent service. From the inspection to carrying out the work. Matt was a star. Excellent job. Will highly recommend and use North Star Cleaning again.
Reviewed on Google Maps
Carly Garlick
Excellent service. Tech Matthew was lovely and put in 100%! Our carpets weren’t that old and one room had been used to keep our dog in and he had been doing his business under a table without me realising so we had a massive wee stain to contend with! But Matthew brought the carpet back to how it look when we first moved in (see before and after pics). Had whole house done a well and I’m really pleased with every room, freshened the carpets at a minimal cost compared to replacing the at £2000! Would highly recommend North Star Cleaning. More...
Reviewed on Google Maps
Lesley Matthews
Very efficient and friendly service.
Reviewed on Google Maps
Amaka Oniovosa
Excellent service from Gary, Karen and Matthew. From my initial inquiry, to carpet clean I was very impressed. I had all the carpets deep cleaned/deoderized in my home, and my house honestly looks brand new and also smells lovely! I would highly recommend your service and would like to use you guys again in the future for any future carpet cleaning needs. Professional, on time and good customer service. Thank you once again for such brilliant service! More...
Reviewed on Google Maps
Janev Mehmet
Very pleased with the service I received from Gary and team. Will definitely be re booking in the next few weeks.
Reviewed on Google Maps
rachael mcclew
Great company really do recommend my 6 month old pup decided to rip a hole in the carpet under my radiator and rip the side of the stairs of not really knowing what to do I circled all the carpet shops very expensive come across these guys got me in super quick managed to get some spare carpet from my cupboard and the job was done it wasn’t messy it wasn’t stressful very friendly man to and a very reasonable price I’ve kept the spare carpet for when I need to call these guys next time ha ha don’t look anywear else these are your people
Reviewed on Google Maps
Tony Tolhurst
Very polite, informative operator. Was quick, clean, did a good job. No complaints.
Reviewed on Google Maps
Jane Russell
We’re very pleased with the appearance of our carpet now Matt has worked his magic. Hope it dries as clean as it looks damp! Lovely company to deal with. Would recommend to others and will use again in the future. More...
Reviewed on Google Maps
Rachael Mcclew
Great company really do recommend my 6 month old pup decided to rip a hole in the carpet under my radiator and rip the side of the stairs of not really knowing what to do I circled all the carpet shops very expensive come across these guys got me in super quick managed to get some spare carpet from my cupboard and the job was done it wasn’t messy it wasn’t stressful very friendly man to and a very reasonable price I’ve kept the spare carpet for when I need to call these guys next time ha ha don’t look anywear else these are your people
Reviewed on Facebook
Anthony Cunningham
Fantastic job of cleaning my loung/diner carpet by a very polite, informative and friendly guy.Would reccomend to anyone.
Reviewed on Google Maps
Corinne McNeall
We’re over the moon with Northstar. Matthew did a biohazard clean on our chair and it looks like new. Thanks Northstar and special thanks to Matt
Reviewed on Google Maps
Joanne Germaney
Absolutely 💯 % amazing, the carpet had a lot of through traffic which in places was quite down trodden & dirty, wasn’t really sure if cleaning would help, had a company in last year & wasn’t that impressed, so before giving in & buying new carpet we tried this company, all I can say is OMG, so glad we did, they did an amazing job, the carpets look new again & such lovely people So before paying out large expense buying new carpet, please just give this wonderful company a try, you will not be disappointed.
Reviewed on Google Maps
Nadine Orhiere
Great service would definitely recommend and use again! Thanks guys
Reviewed on Google Maps
Robert Daws
Reviewed on Google Maps
Bryan Lukehurst
Very satisfied. On time arrival, surveyed the work and decided how to go about it then got to work without delay. An absolutely first class job at a very reasonable cost. Have used North Star previously and will certainly use them again. More...
Reviewed on Google Maps
Star Ademosu
Consistent service all round from booking to service delivery. Friendly, professional and my G-Plan corner sofa is born anew. Thank you Matthew for a sterling job! More...
Reviewed on Google Maps
Colleen Rawlings
I highly recommend NorthStar Carpet Cleaning, especially Matthew, who came to my property to clean my carpets. He went above and beyond by lugging his massive machine up to my flat and showed great dedication throughout the entire cleaning process. He deserves a medal for the work he did. NorthStar, owned by Karen and Gary, is an excellent company that deserves 5 stars for their prompt, professional, and top-quality service. Karen and Gary are extremely approachable and will do everything possible to provide assistance and help. If you're looking to make your carpets look clean again, NorthStar is the company to call. More...
Reviewed on Google Maps
Slime Wrld
I can invest my last dollar with only one person and that's Mrs, hendrick jennifer who prove to be the most honest and trustworthy Expert trader. she's the best account manager I have ever known or heard of. She has been helping me. I started with just $900 and now am getting great profits like $9,500 upward. You get to withdraw yourself after 6-7days of trading, no extra commissions. If you are really interested, You can contact her via: Email:hendrickjennifer550@gmail.com WhatsApp: +13856454058 More...
Reviewed on Facebook
Caroline Taylor
Matt did an amazing job on our 3 piece suite and footstool. He goes above and beyond and gives good advice on how to maintain the furniture and tips for our carpet too. Karen and Gary are really helpful when booking and sorting out payments too. Will definitely be using again and fully recommend. More...
Reviewed on Google Maps
Prageeth Maduranga Athukorala
Highly recommend for carpet repair. Matt fixed my burned carpet really well.
Reviewed on Google Maps
Path Ways
North Star always do a brilliant job with our carpets and clean to very high standard. Staff are helpful and friendly.
Reviewed on Google Maps
Tasha Maidwell
Karen and her team were absolutely fantastic! I had a very big job which turned out to be more difficult than originally thoughts. Karen and her team were so understanding, professional and did an amazing job. Would highly recommend this team for any and all matters, no matter how big or small. More...
Reviewed on Google Maps
David Newton
The carpets though out my small cottage were very dirty. The North Star technician worked very hard and produced a result that was amazing. He was able to remove all bad stains except where oil or grease from bed wheels had penetrated the carpet fibres over a long period of time. He arrived punctually and completed the job in about two hours. The cost was entirely reasonable. More...
Reviewed on Google Maps
Jason Thomas
Excellent service. Matt listened carefully to our requirements and delivered a very high quality clean. Good comms, friendly and professional.
Reviewed on Google Maps
Michelle Rolls
Absolutely excellent service! I wasn’t sure if the job would be possible, as the residue glue following a carpet removal was beyond awful! Thankfully the North Star team did an absolutely amazing job! Fantastic customer service too! Thanks to all at North Star! More...
Reviewed on Google Maps
Babs H
I would thoroughly recommend North Star Cleaning. Matt did a wonderful job cleaning my cream carpets throughout the house, plus my two neglected sofas. They all look as new. Also, I thought the price was very reasonable! I will definitely use North Star again. More...
Reviewed on Google Maps
Kathleen Hanlon
We contacted this company, after being recommended by a friend. Our carpets are not the best quality and had some damage from our cat but Matt did a fantastic job and we were really pleased with how they came up. As well as looking cleaner the pile on the carpets feels better (bit like walking on newly laid carpets) and indent marks from furniture - like our coffee table - has disappeared. Matt is a lovely guy, thoroughly professional and friendly as indeed are Karen (who gave us an indicative quote over the phone) and Gary (who measured up for the final quote). Highly recommend and we will definitely use this company again. More...
Reviewed on Google Maps
katie etheridge
Always a pleasure to deal with this friendly, helpful and professional company. They go the extra mile to make sure that the job they do is satisfactory. My Amtico floors were striped, cleaned and revarnished, they look like new. Perfect More...
Reviewed on Google Maps
Tanya GREEN
Would highly recommend using North Star Cleaning. Matt arrived on time and did an amazing job! My carpets are stain free and look so clean. I have a lot of stairs too which were really showing signs of wear and dirt etc and I wasn't sure if they could look good again but they do! Great service from start to finish from booking in a suitable date, works being carried out and payment process. More...
Reviewed on Google Maps
Ruth Carnall
As always an excellent job done . See you again soon thank you to Matthew
Reviewed on Google Maps
Debbie Hines
Very very pleased with the cleaning of our 6 dining chairs . Matt tried really hard to remove water stains from our granddaughter’s armchair but sadly they wouldn’t come out. Super professional and I would thoroughly recommend. Extremely pleasant Matt. More...
Reviewed on Google Maps
Harry Howard
Brilliant. Organised, quick and the carpets look great. They’re old carpets with a new lease of life.
Reviewed on Google Maps
Frank Head
Repair of a burnt area of carpet. The burnt tufts were removed and new tufts sown in. A superb service. highly recommend this company.
Reviewed on Google Maps
What do you love most about your job?
I think the aspects of the job we most love is meeting different customers and being able to make a visible difference to their furnishings and fabrics and around the home and for them to be satisfied with the result.
What inspired you to start your own business?
Having run a franchise for several years we thought we could offer a more personal and attentive service rather than through a third party enabling us to build the reputation we wanted, giving us more freedom to expand and grow our clients.
Why should our clients choose you?
Having had many years experience in the cleaning industry and always taking pride in our work, we like to offer the customer a really high standard of service but without paying over the odds. We like to go that extra mile but being particular about our work and are always happy to answer any questions or provide estimates at no extra fee. We have many customers return to us year after year because of our honesty and workmanship.
What changes have you made to keep your customers safe from Covid-19?
We have ensured all of our staff are in receipt of vaccines and masks where required. All machinery is sanitised and disinfected after each use
Carpet & Upholstery Cleaning
We provide hot water extraction cleaning and specialist cleaning by hand to bring your carpets and furnishings back to life and smelling fresh and sanitised.
Carpet Repairs
We provide many repair solutions to combat heat damage such as iron burns, coal burns, hair straighteners, candle wax and much more.
We also provide a carpet restretching and refitting service where poor fitting or carpet uplift has taken place following building works, flood damage or boiler installations etc.
Hard Floor Renovation
We strip and seal hard floors such as Amtico, Karndean, Marble, Woodblock etc.
End of Tenancy Cleaning
We provide deep cleans to keep everything looking tip top in preparation for the sale of your home or end of rental.