Key Turner Management
Yeovil, Somerset
(13)
Yeovil, Somerset
(13)
Our friendly and energetic team work to a high standard, and because we know that every home is different we will ensure things are done just as you would like.
We provide all tools and cleaning supplies, unless you would like us to use your own specific products.
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13 customer reviews
Collingwood
House Cleaning
My experience was not a good one.
On the day of my booking I was informed that the cleaner was unable to arrive.
There was hardly an apology and the general attitude from Emma Turner, was uncaring.
A new day was set up. Alex was a friendly person, but on inspection I was not happy with the end result.
When I made my findings known; There was no apology, or customer care. I was informed that the job was done properly.
I would never use this company again.
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Reply from Key Turner Management
I am saddened to see such a review from you. I would like to clarify that as per my emails to you on the morning of your booking we did apologize and explain that we had an issue with illness with several of our housekeepers that morning and were doing our very best to rectify it and send someone across to you that day once the bookings had been reallocated to new housekeepers. You had replied to say you would actually prefer us to move the appointment to the following day instead which we did and confirmed with you. With regards to the end result, when speaking with you on the phone to book the clean I suggested that longer time would be required to get the full benefit but you clearly stated you only wanted 3 hours and no more, our housekeeper did as much as she could in the time that was allowed. Following all this I was extremely shocked to receive your review on Christmas Morning, as a family run company we put everything into our work and would like to offer our apologies if you felt let down by us but in this case I do feel that you have been extremely unfair considering the circumstances and how we dealt with them for you.
Sarah Hutchings
End of Tenancy Cleaning
I found Key Turner Management very easy to work with.
Sarah
End of Tenancy Cleaning
Received a prompt and friendly voicemail from the company, outlining full costs, which enabled me to gather information needed to consider all options before committing to a service, without the delay of playing telephone tennis or back & forth emails - this was most helpful and appreciated.
I have received polite, professional and considered responses to all my enquiries/concerns. I am confident that the service (due next week) will be executed just as professionally.
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Simon Kempton
I’ve used KTM for a little over a month now and I’ve found them to be professional and trustworthy. They do a great job of cleaning my place and are careful with my cats! From the start Emma was fantastic with communication, answering emails quickly and precisely, leaving me in no doubt about what I could expect. I can absolutely recommend KTM. More...
Reviewed on Google Maps
Simon David
I’ve used KTM for a little over a month now and I’ve found them to be professional and trustworthy. They do a great job of cleaning my place and are careful with my cats!
Reviewed on Facebook
Susan
House Cleaning
Very efficient friendly staff. V willing and cheerful.
Alison Wakely
Key Turner Management have acted very professionally since my very first enquiry. They offer a first class service and have a great eye for detail. We have only received 5 stars in reviews from guests since Emma and her team took over the cleaning for us. I would definitely recommend. More...
Reviewed on Facebook
AlisonW-178
Key Turner Management have acted very professionally since my very first enquiry. They have a great eye for detail and we have only received 5 star reviews from guests staying in our cottage since Emma and her team took over the cleaning. I would definitely recommend.
Reviewed on Yell
John Neeve
We highly recommend Emma and her team who have for nearly two years been providing assistance and help in many areas of our Holiday Let business at Park Farm near Langport in Somerset. Emma has a lovely nature and is an asset to anyone wishing for an experienced Housekeeper. She has a great deal of energy, is utterly reliable, able to cope with dramas in a calm and efficient manner and has an excellent rapport with our guests as well. All in all, having her help is invaluable and we wouldn't be without her! More...
Reviewed on Google Maps
A Google User
We highly recommend Emma and her team who have for nearly two years been providing assistance and help in many areas of our Holiday Let business at Park Farm near Langport in Somerset. Emma has a lovely nature and is an asset to anyone wishing for an experienced Housekeeper. She has a great deal of energy, is utterly reliable, able to cope with dramas in a calm and efficient manner and has an excellent rapport with our guests as well. All in all, having her help is invaluable and we wouldn't be without her! More...
Reviewed on Google Maps
WhiteVacuum54
Emma is friendly, professional and unbelievably efficient. The whole team have provided excellent service at our two holiday homes and we couldn’t be more delighted to have found Key Turner Management.
Reviewed on Yell
SchoolhouseDorset333
Emma is extremely hardworking, reliable and trustworthy. We have used their business service for more than a year and have recommended to others. Emma’s domestic cleaning standards are excellent. More...
Reviewed on Yell
FranceskaN
Emma and Jon have been assisting us with the running of our luxury holiday let Park Farm near Somerton for almost two years (sleeping up to 17 in a farmhouse and cottage). Emma is the most hardworking and energetic person imaginable and with her experience from previous responsible positions, she has gained a huge amount of experience in property management that has been invaluable to us. She is a pleasure to work with, helping not only with Housekeeping/Staff management but she has also been a fabulous PA to me over this period, conscientious, always happy to assist and consistently striving to improve the business. Jon assists us with gardening duties and outside maintenance such as strimming, pointing and even building ornamental walls and he is the most dependable, helpful and pleasant person you could ever wish for. Together they are a great asset to any business wishing for property management and both my husband John and I would not hesitate to recommend them. More...
Reviewed on Yell
How long have you been in business?
We have been working within privates households providing a 5 star standard services for 7 years.
Do you bring your own equipment and supplies?
We supply all of our only cleaning products and equipment for our cleaning services unless you would like us to use specific products you have already.
What do you love most about your job?
We love the satisfaction that comes from working within housekeeping, being able to help people by freeing up their precious time and seeing the difference we can make in their home.
What inspired you to start your own business?
We wanted to be able to provide a high standard of housekeeping to those within the local area helping to create jobs for local housekeepers .
Why should our clients choose you?
We have 7 years experience working within Private high net worth homes and 5 Star Holiday Rentals, both in the UK and abroad. These homes are run with extremely high standards, each one needing a unique style of management and mix of requirements. We know from experience finding the right team to help you run your home can be time consuming, often ending dissapointment or even loss of income.
We use this experience to train all of our dedicated team members, to offer not only a high standard of home cleaning and management to private and holiday homes but also a dedicated service - tailoring each solution to meet the needs of the individual property and owner.
