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Haughton Hall Hotel

TF11, Shifnal

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‘20 Certificate of Excellence, 2020

About

Welcome to Haughton Hall Hotel and Leisure Club
Accommodation and venue in Shifnal, rural Shropshire
Situated in the quiet beauty of rural Shropshire, dating from 1718, Haughton Hall has been decorated with timeless style and offers 37 bedrooms, within 34 acres of gardens, woodlands, along with a leisure club with 15m swimming pool, gym, sauna &

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Reviews (68)

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4/5

68 customer reviews

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2 February 2024

Came last week with a friend for “spa” day and afternoon tea Terrible facilities, really dated, dirty plus overbooked and not even anywhere to sit Left early and wrote it off as a bad experience until we both became unwell that evening - contacted Haughton hall and had zero response AVOID!!!

Reviewed on Facebook

14 October 2023

Hotel is dated and required improvements to rooms and facilities. There was a fire alarm during the stay and in our opinion the evacuation procedures were not correctly followed or was inadequate. The shower was broken and so hot it scalded my foot. Once I finally found Staff, they didn’t seem to care or ask if I was ok or even if I needed medical attention - they recommended I use the public shower in the leisure building. I was just given an email address to complaint to (as if on autopilot) which I have done. Would not recommend More...

Reviewed on Facebook

13 September 2023

Haughton Hall Hotel and Leisure Club Absolutely appalling customer service. Actually, change that to "non-existent". Emailed on 25 August to a "businessmanager" address as per their website explaining that I wanted to arrange a private lunch for 37 for my Dad's 90th Birthday next year. No response. Called a week later to follow up. Spoke to a very uninterested receptionist who just about managed to apologise for the lack of response explaining that the Business Manager had "a backlog of emails". Gave me an "events" email address to contact as no one was available to speak to when I called. Emailed again. Nearly two weeks on, I have still received zero response. AVOID Haughton Hall at all cost. They clearly don't want my business and won't want yours either. More...

Reviewed on Facebook

5 September 2023

Came for a spa day with my daughter. Did not find the staff very friendly and caring following an incident which happened when I was there

Reviewed on Facebook

3 May 2023

Lovely surroundings. Beautiful views

Reviewed on Facebook

1 January 2020

A huge thank you to Rebecca for helping us arrange our wedding day and making sure that everything went smoothly yesterday our wedding guest were happy throughout the day, the food was absolutely amazing and thanks to you and your team we have had an magical wedding with memories to treasure thank you again to all that worked yesterday Best wishes Ade and Steph Birchall x

Reviewed on Facebook

30 December 2019

Stayed her the weekend of the 13th of december until the 17th for my 59th birthday. we all had a fantastic time here. the staff were amazing couldnt do enough for us. the rooms were clean and very comfortable. the food was amazing. lots of choice at breakfast. the whole weekend was amazing. the kids loved the pool. i cant thank all the staff enough for such a fantastic stay. More...

Reviewed on Facebook

21 December 2019

We attended a work party last night and we were very disappointed with the food and service. There didn’t seem to be enough waiters, the waiters didn’t seem to be organised as they scurried round each table trying to give out the meals and there were prolong periods between courses. I found a hair in my starter which I had to fish out and when it came to our main, the vegetables came late so our main dish went cold and so it wasn’t that enjoyable. More...

Reviewed on Facebook

28 September 2019

We got married here this year an I could not fault all the staff! The Event coordinators, the managers and all the bar staff were all absolutely fabulous I would recommend this place highly they really did make my day! Our room was beautiful the grounds are lovely and the food was perfect! Can’t wait to go back to the restaurant ???? Thank you to everyone involved they really did go above and beyond on my wedding day ! Xxx More...

Reviewed on Facebook

6 September 2019

We used Haughton Hall as our wedding venue recently and it was a wonderful experience all round! It's beautiful grounds and rooms made for a lovely setting, and all staff members were very helpful. A big thank you to all who were involved during our day. More...

Reviewed on Facebook

2 September 2019

We have visited Haughton Hall just for an amazing back massage from Helen and also a nice spa day! Its quiet and in the country side for a relaxing day at the pool and a chill in the jacuzzi, sauna or steam room The best massage we have ever had is from Helen, that’s why we came back again on Sunday, just for her! We will be coming back again :-)

Reviewed on Facebook

23 June 2019

Our visit from start to finish was horrible. We had a phone call the night before saying there was something wrong with the reservation, then when we arrived apparently the person didn’t know what they were talking about. The jacuzzi was out of order, the pool was freezing so were the showers as there was no hot water. Kids were screaming and were very loud. The leisure club looked very dirty and old. There is only crisps & chocolate in the spa no food available for lunch other than a walk to the hotel. Treatments were good and very relaxing however at the end of the day we were charged double for what we had as staff members weren’t trained to standards. Afternoon tea was lovely, good portion & choice, however the atmosphere was very poor, it felt like a library. I do think the hotel & spa are very dated and need a scrub up and somewhere for just adults to relax. Deren was lovely and such a good help, he tried his best to sort the children’s noise level out and was very helpful with everything. More...

Reviewed on Facebook

10 June 2019

We held our wedding at Haughton Hall on Sat 08.06.19 and the whole process from the beginning was easy and stress free thanks to our wedding planner Rebecca Bateman. On the day everything (apart from the weather) went to plan and the staff were really attentive to our large party of guests. A massive thank you to Lucie Gilmore (Duty Manager) who kept us informed and calm throughout the day and Josh (evening Duty Manager). The hotel itself is amazing with its classic interior and great facilities. The food was superb, from the wedding breakfast (which everyone commented on how good it tasted) to our meals throughout the next day. We would fully recommend Haughton Hall for any function you have in mind More...

Reviewed on Facebook

10 June 2019

We had our wedding at Haughton Hall on 8.6.19 and echoing what my new husband said in a earlier review. The staff are just amazing from Rebecca Bateman, Lucie Gilmore and Josh. They were all so attentive and nothing was to much trouble. They made sure it was completely stress free. The food was just outstanding and the service flawless. This was the first venue we looked at it and feel in love straight away. Highly recommend for any event you are planning they won't let you down. More...

Reviewed on Facebook

9 June 2019

Horrible horrible place. Bland staff, uncomfortable squeaky beds. Leisure club is absolutely disgusting. Bitten to death in the gym. Steam room smells of urine. Locker rooms are unusable they are that dirty. Treatments by Nicki are nice tho. Only nice thing about the place Balls bounced off my head in the pool by children after their swimming lessons. More...

Reviewed on Facebook

9 June 2019

we supplied Titanic related exhibits to a wedding yesterday and I would like to take this opportunity to thank all the staff for their support and kindness during our time there. A special thanks to Lucie Gilmore. Thankyou so much.. John White White Star Memories Ltd website /facebook/instagram and Twitter. More...

Reviewed on Facebook

9 June 2019

Thank you all ever so much for Sunday Lunch today! The food was absolutely amazing as always ???? We would highly recommend Haughton Hall for Sunday dinner to anyone!

Reviewed on Facebook

21 April 2019

We had a fantastic stay and the staff were wonderful. Particularly Josh and Nia!!????

Reviewed on Facebook

31 March 2019

Fantastic Mother’s Day afternoon tea, food and service the best as always. Thanks everyone x x ????????????????????????

Reviewed on Facebook

21 March 2019

Haughton Hall has character and an ideal ambiance for murder mystery dinners and weekends.

Reviewed on Facebook

20 March 2019

we had our wedding here new years eve it was fantastic from start to finish cant thank rebecca and her team enough especially sharon best wedding venue around ????

Reviewed on Facebook

12 March 2019

fantastic staff and a very well presented hotel with all needs catered for. 5* Hotel

Reviewed on Facebook

25 February 2019

Stayed for Murder Mystery weekend lovely comfy room , superb food the staff were really helpful & friendly whilst remaining professional. I had forgotten my phone charger and they went through their lost property box and were fortunate enough to find one that fitted.Then on my last day I needed a taxi to the station and couldn’t get through to the one I had contact for so the lovely lady on reception got one for me . 5????s from me More...

Reviewed on Facebook

28 January 2019

We had a lovely time here , great service and leisure facilities

Reviewed on Facebook

4 November 2018

Our photo shoots with Beth have been relaxed and fun, something our family appreciates. She has captured our kids' quirky personalities in some great candids and also some very nice, more traditional family shots. I highly recommend!

Reviewed on Facebook

6 October 2018

Me & my husband would like to thank Rebecca Bateman & all the staff at Haughton Hall for making our dream wedding come true! ! The day ran so smoothly & was better than I imagined it to be and that’s all down to the staff. Anything I needed they was there with no hesitation! I stayed in the Telford Suite the night before our wedding & our wedding night & was blown away with the standards and the attention to detail your staff give. Thank you so much again for making our day perfect ❤️ More...

Reviewed on Facebook

6 September 2018

Reviewed on Facebook

17 August 2018

We would just like to say a big thank you to all of the staff from Haughton Hall for making our wedding day and stay so perfect. Nothing was too much trouble, all staff were very friendly, attentive and helpful. It ran so smoothly and was more than we had imagined it could be. The venue is absolutely beautiful and we were able to capture lots of lovely pictures. Thank you, Hannah and Josh Gentles xxx More...

Reviewed on Facebook

1 August 2018

I stayed at the hotel in the boardroom suite the night before my wedding it was just amazing & very relaxing in the huge bath tub, the bed was comfortable & i had a fairly good night's sleep although there was some noise as there was another wedding reception going on the next day we had our wedding reception here all of the staff were very warm & welcoming & worked there socks off if i had to pick one fault it would be the sauces for meat coming out a little too late after food had been served but on the whole the food was delicious, we also stayed at the hotel the night of the wedding & had a lovely cooked breakfast the next day & spent hours making use of the swimming pool facilities we would like to thank all the staff at haughton hall for making our dreams become a reality it was just perfect a truely beautiful day. Special thanks for Becky on the wedding desk for all your help in the lead upto the big day � More...

Reviewed on Facebook

23 July 2018

My husband and I had afternoon tea at Haughton today. It was absolutely lovely. Very friendly and the food was fabulous. Would highly recommend it.

Reviewed on Facebook

23 July 2018

A group of ladies stayed for 3 nights while attending a convention nearby. Food was gorgeous, rooms clean and comfortable but the best bit was the hospitality, we were made so welcome and nothing was too much trouble

Reviewed on Facebook

23 July 2018

Booked this on Travelzoo and got a delightful surprise!
A proper old hall!
The old hall was nicely furnished and decorated.
We ate int eh restaurant - lovely food, not too pub grub, not to elitist. staff in restaurant were relaxed and helpful.
The room was in the 'modern' extension - which looks like it could do with a bit of further modernisation - a bit chintzy and bathroom suite was outdated tiles - however, it was all nice and clean, shower was powerful and hot (lovely).
Bed was crisp white, clean and comfy.
Breakfast was buffet - all nice enough to eat - could have been hotter - but this is pretty typical of buffet meals.
Sadly didn't have time to use the spa as was overnight for business - a great stay
Stunning grounds and lovely location for trips to Staffordshire attractions, and Weston Park Hall
Would return
Stayed May 2017
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Reviewed on Facebook

23 July 2018

Had Sunday lunch with the family today, couldn't recommend anywhere better! Food and service was amazing!!!!

Reviewed on Facebook

23 July 2018

Had a wonderful Christmas Dinner (again ) this year .Thought we would try the carvery as this was a new concept for Christmas Day and it was exceptional . Great attentive staff ,fab food and a super atmosphere.Loved the fact that we weren’t hurried along and loved the ambiance!Thank you Houghton Hall ...Great job !!! ������ More...

Reviewed on Facebook

23 July 2018

We had the pleasure of dining with large family group at haughton Hall today. The food and service were both excellent and unhurried, beautiful surroundings, friendly and polite staff - great place.

Reviewed on Facebook

23 July 2018

I can not put in to words how fantastic both the venue and staff are at Haughton Hall Hotel!!
We married here on the 30th September 2017, after 18 months of planning, the day came around so quick. We dealt with Nicky the Hotel General Manager from start to finish and we could not have had a nicer lady to deal with for our special day, nothing was too much trouble for her!
The venue itself is stunning, it’s exactly how a Manor House should be! The grounds are gorgeous and if you get a chance to explore you will find a huge fishing lake with a nice little magical garden just down the path.
The Manor room is ideal for any special event with a blank canvas, unlike other hotels which tend to have bold decoration on the walls, which is not what you want for a wedding. The rooms are lovely sizes and if you are lucky you can get a gorgeous view from staying in one of the front rooms :)
The main thing that sets this hotel apart from others is the staff, they certainly make the hotel with all of their hard work and dedication. Everyone we came across was happy to be there, nothing was ever too much of an effort for them.
We can not thank Nicky and the team enough for making our day amazing!
We will certainly be back for upcoming events :)

Many Thanks again
Mr and Mrs Anslow x
More...

Reviewed on Facebook

23 July 2018

The best hotel I have ever stayed at in the UK by a mile nothing too much trouble amazing room brilliant spa and lovely grounds . and mist amazing were the staff .....A1. More...

Reviewed on Facebook

23 July 2018

I held my daughters 6th birthday party here at Haughton Hall and the event was perfect, the staff were great, friendly and so helpful...would definitely use again

Reviewed on Facebook

23 July 2018

We had a fantastic afternoon, thank you Haughton Hall the afternoon tea was fantastic and the service was the best. We had a lovely couple of hours relaxing in the Leisure Club followed by afternoon tea at the Hotel.

Reviewed on Facebook

23 July 2018

After reading negative reports on other review web sites, we were a bit concerned . We arrived on the 2nd of Dec ,and met a very nice lady at reception desk who was very helpful, who told us there was a wedding reception that evening , and could be a bit noisy, so we upgraded to different room. We found the room very comfortable and all olde worlde throughout, a bit different from motor way concrete jungles We only had a night there, but will be booking again. The evening was obviously very busy, but the staff,under a lot of pressure were still helpful on ordering our meal.Once again thank you to all staff. More...

Reviewed on Facebook

23 July 2018

I have stayed here on and off over the last three weeks for a few days at a time and only booking at the last minute. My stay at the hotel has been really good, the staff are so friendly and very very helpful. I would certainly recommend it to my friends. More...

Reviewed on Facebook

23 July 2018

we stayed for 2 nights .one being a gift for us to enjoy a relaxing spa break with a treatment, must say we arrived out of our comfort zone as not a thing we usually do,. The staff could not have been any more welcoming, which put us at ease immediately . Our room was warm clean and comfortable could not wish for more. some people have said a bit dated so we went prepared, but open minded yes our room took us back to the 70s i will admit but great memories we have of the 70s..loved the big stair ways etc so pleased its been kept in keeping of its age lovely building..as for the food and service could not fault it ,.our massage with Helen was so relaxing also the time we spent in the pool area. Wish to thank all the staff at Haughton Hall for making our stay a memorable one hope to visit again in the future. More...

Reviewed on Facebook

23 July 2018

I got married here on the 3rd of September. It was absolutely perfect. My husband and I couldn't of wished for it to go any better. Everyone commented on the venue, food and staff. The staff were all so lovely and helpful. I wouldn't of changed a single thing about the day. Thank you to Nicky and everyone who helped us on the day. Mr and Mrs Cosco xx More...

Reviewed on Facebook

23 July 2018

Another amazing carvary dinner today but the eaton mess omg severe drool �

Reviewed on Facebook

21 June 2018

I have stayed here on and off over the last three weeks for a few days at a time and only booking at the last minute. My stay at the hotel has been really good, the staff are so friendly and very very helpful. I would certainly recommend it to my friends. More...

Reviewed on Facebook

12 June 2018

went to wedding here in the spring and what a shambles, they couldn't organise anything - DO NOT BOOK THIS VENUE for your wedding it will be ruined, felt so sorry for my friend hows wedding it was

Reviewed on Facebook

28 April 2018

We had a fantastic afternoon, thank you Haughton Hall the afternoon tea was fantastic and the service was the best. We had a lovely couple of hours relaxing in the Leisure Club followed by afternoon tea at the Hotel.

Reviewed on Facebook

8 April 2018

I held my daughters 6th birthday party here at Haughton Hall and the event was perfect, the staff were great, friendly and so helpful...would definitely use again

Reviewed on Facebook

4 April 2018

My son got married there last September. Had room booked went little early to get into room to relax and get ready. Room wasn't ready when we got there. Only to be told that it would be ready for 2 o'clock as the wedding started at 2.30. Which was no good for us. The receptionist sort of tried to sort something out but not very good. I write a letter to them after the wedding but didn't get a reply from them. The wedding and what they did for my son couldn't fault. There was a couple of hick ups which I let the hotel know about. In the letter. But other than that I would say I would recommended the hotel. But for booking a room there again it would be a no go for me. More...

Reviewed on Facebook

20 March 2018

we stayed for 2 nights .one being a gift for us to enjoy a relaxing spa break with a treatment, must say we arrived out of our comfort zone as not a thing we usually do,. The staff could not have been any more welcoming, which put us at ease immediately . Our room was warm clean and comfortable could not wish for more. some people have said a bit dated so we went prepared, but open minded yes our room took us back to the 70s i will admit but great memories we have of the 70s..loved the big stair ways etc so pleased its been kept in keeping of its age lovely building..as for the food and service could not fault it ,.our massage with Helen was so relaxing also the time we spent in the pool area. Wish to thank all the staff at Haughton Hall for making our stay a memorable one hope to visit again in the future. More...

Reviewed on Facebook

Services

Our Garden Marquee from June to August can seat up to 300 guests, with views over the lawn and woodland.

The hotel boasts a swimming pool, sauna, steam room & gym

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