Gavin Crawford

Now seems an appropriate time to post this as I have moved house so the threat of blackmail no longer exists. I’ll refer to the original review to which you took offence to and remotely switched off my system (that would be their lovely CEO) Things didn’t get off to a good start regarding install dates however this was finally sorted out. Guys doing the actual install were very good but as far as customer service goes its an absolute joke. Fitted a solar hot water immersion heater that never worked. Was never setup according to the instructions right in front of the guys face ( who also smelt quite strongly of weed) and after nearly 6 months I have finally got my money back after being completely ignored. Before they had even reached the bottom of my stairs the phone rang asking for payment for the install. The second they had my money they were no longer interested in the issues i was facing. Had planned to further improve my system with battery storage but no chance I would ever use this company again after the way I have been ignored. The number of dissolved companies on your books speaks volumes. A quick google of Matthew’s name brings up rather a lot of unhappy customers. Only wish I had done my homework. Just use a different company and save yourself a lot of unnecessary hassle. Anyway after removing the review due to him locking my system I had control again so contacted the manufacturer to ensure he could no longer access this. Ended up with 2 ex police detectives now working for trading standards at my house for over an hour for an interview regarding his behaviour. (Turns out I’m not the only one he has done this to!) So really just a word of warning more than anything. Wouldn’t dare write this review if I hadn’t moved out of the house. Who really knows what he’s capable of More...

Reviewed on TrustPilot

Eco-Energy installed our Solar Panels last year. The whole process from the Site Visit to final installation was perfect. The men installing were great and very thorough and cleaned up everything after they had finished. I would highly recommend them

Reviewed on TrustPilot

I am really satisfied with Eco Energy's commitment in terms of the installation and the finance option that they organised. Thank you John (Sales Person - Eco Energy) who explained the entire process and helped me to take right decisions. More...

Reviewed on TrustPilot

Had solar panels installed recently and was a easy/quick experience. They first send out a surveyor to check where you want the panels, holes drilled and cables put, a few days later the workmen came out and only took them a day then another day passes and the electrician just clicks it all together, connects it to the wifi and whola done! The workers were polite, clean, tidy and efficient. Any questions asked were answered and had a great experience. Would recommend ECO Energy to anyone! More...

Reviewed on TrustPilot

Paid £5k deposit in October and haven't received a thing. Refusing to answer phone calls, emails and letters sent by recorded delivery. Stay well clear of this company.

Reviewed on Facebook

AVOID THIS COMPANY AT ALL COSTS!!! WE obtained 3 quotes but were duped by the salesman who exaggerated the savings we would wee on our bill. I have tried to contact them but once they have your money they are totally uninterested in talking to you ever again. Having spoke to some friends I now understand exactly how much I overpaid. It was somewhere in the region of 6k. AVOID THIS COMPANY. More...

Reviewed on TrustPilot

We were happy with the process from start to finish. All our questions were answered fully. The work was undertaken as outline and there was no mess either inside our outside the house

Reviewed on TrustPilot

Very pleased with service. Kept me updated and very efficient.

Reviewed on TrustPilot

From start to finish, the whole process was efficient, positive and pain free! Jason, the Salesman was very knowledgeable and immediately we trusted him. The 10 Solar Panels, plus Inverter and Bird Proofing were fitted today by Connor the Electrical expert, who did everything indoors and 2 very polite young Roofers who carried out the outside work efficiently and with no mess. We are delighted with the finished product and are looking forward to using our App to monitor how it all works. Connor was extremely helpful and explained the App well. I will have no hesitation whatsoever in recommending Eco Energy to anyone who asks. Thank you. More...

Reviewed on TrustPilot

From sales call to completion this has been a stress free installation. We needed a scaffold over a glass roofed canopy and this was completed on the Monday by 2 men. The Solar Panels installed by 2 men on the Tuesday. Very happy with the black look of the panels and the finished product. Wednesday the scaffolding was removed and the electrical installation was completed. I had previously prepared a floored area in my loft but the electrician had to build a frame for the inverter. As a retired Senior Project Manager I can honestly say that all of the operatives were polite and professional in their work and the completed installation is entirely to my satisfaction. I would definitely recommend ECO Energy. More...

Reviewed on TrustPilot

Eco Energy installed 10 solar panels on our roof yesterday and the system is working as expected, given light levels in early February Edinburgh, the culmination of a process which from the visit of the salesman to installation took 10 days. We are entirely satisfied with all aspects and stages of the process. The information we received and time taken by the salesman to answer all our questions was much appreciated. We felt under no pressure and we were grateful for the clarity in which technical matters were explained to the technically ignorant (us). On the day of the installation the electrician, Darren, and his mate Sean arrived as planned and proceeded to install the inverter, and batteries and run the wiring to the roof panels quickly and efficiently. We were impressed with their technical skills and problem-solving abilities in what wasn't the easiest installation, due to limits of space, and they did a fantastic job. Finally, the App was ably demonstrated The roofers arrived later on the same day, having been delayed due to a vehicle breakdown which was resolved quickly and we were kept fully informed throughout by the Glasgow office who resolved the problem. The panels were installed quickly and we were later shown photos of the methods used to secure the panels to the roof, and to deter nesting birds, and time was taken by the gentleman concerned to fully explain their work. Again, very reassuring. All in all we can't speak too highly of the efficiency, competence and professionalism of all concerned and we are satisfied that should any technical issues occur in the future they will be dealt with in a similar manner. More...

Reviewed on TrustPilot

Great, well done every body, from sales to installation and customer service. I´m verry happy. First day, Two men arrived on time, after we discussed the best layout for the panels they were at it. Two hours later they were done, only evidence of their visit, panels on roof. Great. Two days later, two men arrived to connect the panels, aoligised for being a little late, which after seeing what they did to make the installation invisible I fully understood. They experienced a few problems but worked over to avoid a second visit. Again only evidence of the visit a box on my fuse board. Super More...

Reviewed on TrustPilot

Eco Energy are a trusted company. The staff were very helpful with the grant process and were happy to discuss any worries or problems by phone. Installation went well. Engineers on site explained the process before beginning and were very tidy throughout. We were very happy with Eco Energy. More...

Reviewed on TrustPilot

Eco Energy fitted my panels last year and arrived on time were neat and tidy and so far there have been no problems.The App was explained to me and is easy to use and over the summer months I hardly used any electricity at all.I would recommend the company.

Reviewed on TrustPilot

If I could give a 0 star I would, first off they do not make it clear that unless you are a home owner you cannot apply. So as a tenant I did not realise this and got to end of the survey they wanted me and my landlord to commit fraud and change his bank details into my address so this could be fitted. I’ve had none stop harassment over the space of 3 months as I refused to do what they asked, I have asked multiple of times for my details to be removed off their system but they are not taking no for an answer. AVOID AT ALL COSTS. Unless you want to be harassed by them if it fails to go through as they won’t get their pay out, I’ve blocked so many numbers by them but still get called from a different one each time. It’s beginning to stress me out with it as I have to say the same thing over and over. More...

Reviewed on TrustPilot

The installation guys were very efficient took Knowtime at all to fix panels tothe roof and the inverter installer was very polite and explained everything

Reviewed on TrustPilot

Eco Energy were recommended by friends who had Solars fitted. They offered us a cancellation slot which we took, electricians were tidy and very informative and took time to show us how the app worked. Panel fitters were also efficient and knew exactly what they were doing. Very please with the work More...

Reviewed on TrustPilot

Eco energy were selected at random from a web search, do not regret my selection in any way. Their design installation expert arrived punctually and took time to explain things , he did not imitate a double glazing salesman! No hard sell, just proper explanation with facts. The installation was arranged through their Glasgow office and was actually brought forwards to meet our needs. Installing team arrived, good work, tidy work and efficient carried out too, no problems. Highly recommend this company. Saved a fortune on bills. Well done eco-energy. More...

Reviewed on TrustPilot

Installation well organised with neat and tidy workmanship. Everything arrived as planned and work carried out to a high standard. Since installation our energy bills have decreased by £115 per month. Solar panels will be paid for in energy savings much earlier than we expected. Best money we have spent in many years. Thank you Eco Energy. More...

Reviewed on TrustPilot

Energy, and I must say, their team demonstrated exceptional professionalism and efficiency in installing solar panels for my home. The entire process was smooth, from the initial consultation to the final installation. Not only did Eco Energy meet their deadlines, but the quality of their work exceeded my expectations. I appreciate their commitment to sustainability, and I would highly recommend Eco Energy for anyone considering a solar solution. More...

Reviewed on TrustPilot

Great job by the installation team. Panel fitters arrived on the day as did electrician. Everything went smoothly and mobile app was explained. Would recommend company to anyone who is considering fitting solar panels. More...

Reviewed on TrustPilot

PV system installed by these guys. Wiring was a mess ( although they did eventually fix this ) The cut through a cable supplying sockets in the living room and could not diagnose the problem ( had to get another electrician in to fix ) Piggy backed the system onto the electric oven fuse on the fuse box. Installed the system on a fuse box that was non compliant and mentioned nothing to me about this, just installed the system anyway ( i would have paid them for the new consumer unit if they had advised ) I installed a fogstar battery to the system and as it turns out the inverter was faulty ( was unable to charge battery ) These guys refused to assist as they said I installed a non compliant batter to the system ( the battery is fully compliant and compatible as I checked with the manufacturer of the inverter ) Ended up having to go direct to the manufacturer about the inverter who agreed it was a fault and they sent out another one. Truly a disgusting company to deal with. More...

Reviewed on TrustPilot

Everything about the installation, panels and how it would work with our electricity provider was explained from the start. From the initial quote through to how and when the job would be done. The installation was exceptionally efficient and the electrician went the extra mile to make sure it's almost invisible inside the house. Very pleased. More...

Reviewed on TrustPilot

Very good clear advice given from the outset. Panels and other equipment arrived on time and we're fitted over two days. The installation staff were well informed and carried out the work with a minimum of fuss or intrusion. System has worked as promised so far. Would definitely use eco energy again and would not hesitate recommending to friends . More...

Reviewed on TrustPilot

A trustworthy company. They were recommended to me by a family member who had used them for a solar installation and have used them twice. A slight glitch early on when the available area of my roof was assessed at 8 panels - the installation team could only fit on 6. The work was carried out in an afternoon and made no mess. The engineers set up the 'Shinephone' app on an Android phone and registered my account. I was patiently shown how to set the charging times for the battery. I am very pleased with the system they installed. My electricity bill in June 23 was £3! Some months later, I had the same engineers return to install a second battery - I now have around 13 kWh of storage, which is more than sufficient for the whole day (a semi, Scotland, midwinter). On 'Octopus Go' the daily cost for all electricity I use is around £1 even if there is no sun. It costs about another £1 to charge a hybrid car overnight. Some afterthoughts: Make sure you have a good WiFi connection to the inverter/battery. You can use a plug-in extender. (If you don't have a good connection you will get breaks in the graphs on the app, and won't be able to set charging times.) The Shinephone app seems to allow up to six battery charging sessions overnight. If you were braver than me and had the time to set up these sessions each evening, you could use the 'Intelligent Octopus' tariff where the price changes every half hour - sometimes going negative.) You can safely trust this company. More...

Reviewed on TrustPilot

Quick and professional installation. Questions we had were answered promptly by company on telephone.

Reviewed on TrustPilot

Everyone was extremely helpful quick installation and good clean tidy workers

Reviewed on TrustPilot

All staff very helpful. System explained. Working well, even though it is winter in Dundee! Looking forward to the better weather so that I can save even more.

Reviewed on TrustPilot

Very happy with our solar panel installation from Eco Energy. Carl met with us for consultation, and he was friendly, highly professional and very knowledgeable about the product and installation. The office was very quick in arranging our installation and answering our queries. The installation team was efficient and although there were some connection issues with the monitoring system, the electricians stayed and troubleshot until all issues were resolved. I would recommend Eco Energy to anyone looking to add solar panels to their home. More...

Reviewed on TrustPilot

Good tidy job , all waste removed from my house . Electrical team really good and competent , explained the app etc . All works completed as agreed and on time . Only downfall was the roofing team worked from a ladder on my two storey house and went over the ridge to complete the panels on the opposite side . No use of scaffold More...

Reviewed on TrustPilot

Quick and easy installation, both the roofing team and Electriciams talked over the job with me before the started and explained everything as they went. The job was left tidy and clean and full explaination was given as to how the system and App worked given before the left. Highly recommend More...

Reviewed on TrustPilot

From our initial meeting with the surveyor we were impressed by his knowledge and expertise and useful advice about energy suppliers. The installation although spreading over a few days due to weather constraints was handled efficiently by the team who were very good at communicating their times of arrival. The paperwork was issued promptly following installation with any queries being dealt with in a timeous manner. All in all a very satisfactory experience. More...

Reviewed on TrustPilot

Really good communication, regularly checked in with ourselves to check things on track and no issues. Quick to reply if any questions in interim. Very helpful when the changes to grant/loans came in, but we were able to proceed. On the day, very efficient installation and no issues afterwards. More...

Reviewed on TrustPilot

Had a 5kwh battery fitted for my solar panels. On the day the guys arrived bang on time and introduced themselves. They got to work and were very professional and polite. Asking if they could use the facilities even though I had said to them that they could use them. When they were done they cleaned up and explained every thing to me making sure I fully understood the operation of the new system. I would highly recommend Eco Energy. More...

Reviewed on TrustPilot

had our solar panels fitted 3 month ago and it was the way things should be easy and done no hassle from start to finish all finished when they said it would be

Reviewed on TrustPilot

Great from the first contact, the gentleman that came round to quote for the solar was open and honest then the install was smooth and hassle free, sparky and roofers both did a great job. Smooth process start to finish

Reviewed on TrustPilot

The team that fitted the panels were excellent neat tidy efficient. Wouldn't have known they been , extremely well mannered as well. Really pleased. Any questions I've raised have been handled really well by the office staff, recommend to anyone More...

Reviewed on TrustPilot

Easy to contact company who did their best to keep us informed every step of the way. Good clean installation and Sales Rep always available for advice.

Reviewed on TrustPilot

Following initial enquiry : from the technical salesperson to all personell involved in the installation I found them to be knowledgeable , skilled , pleasant and timeous . All were at pains to explain their work and were happy to answer my questions regarding the installation itself and its subsequent operation . Given current my experience I should be content to engage Eco Energy in any future project should the need arise . More...

Reviewed on TrustPilot

From the team fitting the solar panels to the electrician wiring everything up inside went like a dream from start to finish well done eco energy

Reviewed on TrustPilot

Whole process takes longer than expected but apart that all was great.

Reviewed on TrustPilot

I am very satisfied with the work done. Solar panel and battery installed. installers cleaned up after themselves quickly and effectively. Staff is available to help when needed. More...

Reviewed on TrustPilot

The sales person was pleasant and offered an honest sales pitch. The paperwork was very daffy but there was always someone available to help and guide me if I was unsure. The installation was efficient and quick. There was good communication of time of arrival and time required yo complete the job. More...

Reviewed on TrustPilot

Very Professional from estimate to install Was very pleased with the Professionalism of all involved with the install and in the way they presented them selfs Great job thanks

Reviewed on TrustPilot

Was Very Happy With The Work Carried Out. Solar Panel Battery Installed. Eco Energy Were Fast Efficient Cleaned Up After Themselves. When Calling Staff Were Very Friendly And Helpful More...

Reviewed on TrustPilot