ENERGY PIG ECO ⭐️⭐️⭐️⭐️⭐️

Amazing guys Gary Low and Brian

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Survey was done in a polite and friendly manner, everything explained along the way. Our surveyor was David Campbell.

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Had David & Brian out today to do the initial survey to see if we qualify for the ECO4 funding scheme. Both individuals introduced themselves on arrival were very polite and courteous throughout the survey explaining everything as they moved through. Making the whole experience a positive one. Thank you guys you represented Energypig.co.uk with flying colours. Ron & Diane Skipwith More...

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Energy Pig installed my Air Source Heat Pump early March, completed in 2 working days. The team were amazing, taking care and putting carpets back afterwards, as some had to be lifted to lay new pipes. Would highly recommend

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not helpful, do not cater for elderly people who are not computer or mobile phone literal, am elderly, you came to my door, have been accessed but 2 months on am still awaiting a response very little communication, do think that you should consider the elderly that do not have the technology skills to meet you re mit

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Excellent service from Survey taken place and installation fitters were fantastic and Energy pig very professional

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Very satisfied with the work and how professional the guys were .. placed the radiators in a way so my laminate floors would not have to be lifted and cleaned up behind them . . Thanks Kenny, Ian, Robert, Sean and Lewis.. More...

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Great from start to finish! Got heating through the government grant scheme, went from 1 working heater to 9 heaters and hot water on tap. Everything was put back the way it was. Can not thank the guys enough for what they did, was all done in 2 days! More...

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Great experience with Arthur and his team! Professional job and kept me informed throughout the process of how the system works. Arthur has also made himself available for any questions I have in the future and walked me through how to bleed the bathroom radiator last week. Brilliant service 👍🏻 More...

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The guys were very good, they worked extremely hard to get the job done within there time schedule. They were also very clean, sweeping up at the end of each day.

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Kenny and his team worked extremely hard to install my new heating system. They were extremely tidy and proficient courteous and very knowledgable and kept me up to date with everything they were doing during the whole process we had some snags and teething problems at the start which David reilly the renewables manager promptly and swiftly addressed. Would highly recommend this company More...

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Arash was professional and thorough. He looked for a suspected leak and informed us there was none and what to do if we ever notice anything wrong again.

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Initially our experience with Energy Pig was very positive - the installation of the cavity wall insulation and fitting the insulation in the roof space went smoothly. Beyond that we have a number of issues. 1 - When the installation team looked at our underfloor space, they told us that they couldn’t fit the insulation (as quoted). Not only was this disappointing; it also meant that we were not able to benefit from the Scottish Government Energy grant. This grant should have been used to offset the cost of the roof space insulation. So we are out of pocket. 2 - The trickle vents that were fitted to two of our windows have reduced the effectiveness of our double glazing. Not only have we lost soundproofing, we are also getting draughts through these windows. It seems to me that the vents installed are not fit for purpose - they cannot be opened/closed effectively. 3 - We have not yet received an updated EPC for the work that has been completed. Overall, we are not satisfied with the service that we have received. At this point, we would not recommend Energy Pig. (We sent the above to Energy Pig in December 2023 - we have not had any response to date.) More...

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Our visit from Gary Low today was a very positive one. He took time to explain everything and was really knowledgeable about his job. We thank him greatly.

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The same engineer has serviced my boiler for the past 5 years and I have always been impressed by his quietly efficient and professional conduct. The input from office staff has also been very helpful. More...

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Gary Low and Jim Walmsley visited today to carry out an inspection of our house to assess its heating, ventilation and insulation standards in relation to ECO criteria. The inspection was extremely thorough and lengthy and the advice offered was very helpful. We were very impressed with the inspection and with the courteous and friendly approach from both inspectors. More...

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My gas engineer Aresh serviced my boiler today very helpful and knowledgeable about my heating system help me find small leak in one of my radiators. would recommended Energy pig they allso fitted my boiler last year. More...

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Energypig annual service, second year its been completed by Arash. Arash was punctual, professional and polite a credit to energy pig. Great job from office girls booking to finish. 26 More...

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Excellent service and advice. Gary Low was extremely knowledgeable, and answered all my questions.

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Today I received my yearly boiler service, having previously bought my boiler through Energy Pig. For the last two or three years the same engineer called Arash has attended. He is consistently professional, mild mannered, polite and knowledgeable. Today was no exception he is a credit to the organisation. More...

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Gary Low arrived to do a full survey of the property, he was very prompt considering the traffic, he was very thorough and respectful of the property & our puppy. He is obviously very professional and passionate about his job. A credit to Energypig. More...

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Gary Low visited our house to complete an insulation survey. He arrived on time, explained what he was going to be doing and the reasons for it. He was respectful of our young children that were about to go for a nap and carried out the noisy work first so as not to disturb them once they were asleep. Gary was able to answer all my questions and explained exactly how the work would be completed. He was a lovely, friendly, professional person and I would recommend energypig based on our experience. Thank you Gary! More...

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had Energy pig out to do a retrofit assessment on my property and the RA Gary Low was thorough and explained the whole process. The rest of the Guys who came out Jim and David where on the ball as well More...

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It’s same guy I have had coming last few years.He is punctual well mannered and tells you what he is doing and what he has done. Just gets on with the job.Such a pleasure to have in my home.His name is Arash and is very clean and tidy 👍 More...

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Gary Low was very good at explaining everything, he also had a pleasant manner.

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David Campbell came around and gave a good inspection of the house and gave me a clear description of the current insulation needs. Very pleasant guy. Would recommend. More...

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Visited by Gary Low for a survey prior to installing wall insulation. He was both friendly and professional, something you rarely find today. Gary explained everything in detail and answered every question satisfactorily. Top marks!!!! More...

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A cavity wall survey was undertaken at my home by Gary Low as part of the ECO4 energy grant scheme. Gary was prompt, polite, very thorough and knowledgeable and went the extra mile by answering all my questions with helpful information. He explained the whole process at each stage of the survey and was even considerate enough to ensure that gates and doors were closed to ensure the dog didn't get out. First class customer service! More...

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Gary Low was very thorough with the cavity wall inspection, taking time to explain things to me as he went along. Very nice bloke.

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Good service

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David Campbell called yesterday to do a heating survey on our property. He arrived well on time and had a quick look over the house and outer area before starting the actual survey. He was very thorough and answered all our questions about the air pump heating system to our satisfaction. David was very pleasant and mannerly and did all the survey in just over an hour. More...

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Garry Low came to my property to complete the energy survey. He was extremely helpful, professional and courteous. His approach made everything much easier and I was reassured by the quality of his work.

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I found this company excellent in every way. Installing my new heat pump they turned up on time and worked like beavers over three days till it was completed. They were a friendly bunch and on completion they left minimal mess. I did have some issues with the installation for about a week afterwards, but they sent an engineer twice all the way from Glasgow ( I live in Caithness and it's a 10 hour round trip.) in order to get the problem solved. The cause was an issue regarding a faulty pump, a manufacturing rather than an installation fault. I have since been in touch with them via email regarding some documents I required, and I received them promptly. I would highly recommend the company. More...

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It was arranged through Consumer Rights for Gary Low to call at our home today to carry out a survey for the ECO 4 government funding programme. He arrived very promptly and immediately got down to the business in hand explaining everything he was doing. The extensive survey lasted over 2 hours and this was done in a very professional manner answering all the questions which we had. Gary is a very pleasant and courteous person which made the whole process easy to cope with. More...

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I answered to a leaflet drop by Consumer Rights and they organised for Gary to come out to do a home survey. Gary was very friendly and put me at ease straight away. He was very efficient and thorough and took his time with every little detail. He had to drill some test holes to check insulation in my flat room and tidied up exceptionally well when he was finished. He explained everything at each stage and told me why he was doing it. He answered all my questions and was extremely knowledgeable. If only all tradesmen to my home were as pleasant as he is the world would be a better place. More...

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After being given ridiculous quotes for cavity wall insulation we finally qualified for some help Gary Low from Energy pig arrived to survey, and told us that cavity wall insulation could not be fitted in our 1920's house due to the gap size. Gary explained it well and offered some help to us to get us over our issues and tips on ventilation etc. Thanks for the help and honesty Gary. More...

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(Edited in response to their reply) I want to leave an honest and balanced review but unfortunately the overall verdict is this is a company I’d strongly recommend avoiding. (I initially contacted them following a friend’s positive experience but mine was pretty awful.) When I first phoned, I spoke to Neil and he was very helpful explaining the process and even guided us towards government funding available. Someone came fairly quickly after the phone call to view our house and take the details required for a quote. It was then a 6 week wait to get the quote which required a lot of phoning up and chasing. Once quotes were received, I submitted the forms for the grant and as soon as this was approved, EnergyPig were quick to book us in, even moving another client to work around our schedule, which was really appreciated. Unfortunately, this is where things really went down hill. The workmen who arrived did not treat our home with respect. It was a wet day and they didn’t wipe their feet coming in, tracking the wet mud from doing our subfloor insulation first throughout our home to only then cover the carpets with plastic afterwards for doing the loft. They finished working early, about 3pm, saying they weren’t able to finish the job and would be in touch the following day to schedule another date to complete it ASAP. Once they’d left, we discovered muddy handprints up our stair walls and chips in the plaster as they must have knocked things they were carrying up despite it being a fairly large hall. Our bathroom was covered in muddy footprints and they’d clearly only half washed their hands because our towels were covered in black dirt. We even found the toilet unflushed. I have absolutely no problem with them using our toilet but expected a little common decency. We then went to inspect the job’s progress to discover they hadn’t removed the old insulation as per quote and were just laying new on top. I emailed with photos to complain about the state of our house and that the job wasn’t done as per quote. 2 weeks later, no reply so I sent another, bearing in mind we were also waiting on a “ASAP date” from them for completing the job. The eventual reply from Liz contained no apology and in fact was rather abrupt in stating that protective plastic was put down, ignoring the other issues raised or the fact this plastic was clearly ineffective. We then had to phone and phone to try get a date for them to complete the job to the point we were recording voice calls in case we had to go to an ombudsman for a resolution. In the end it was over 6 weeks before they came back to finish the job. A different team came to finish it and the joiner was much more communicative. Explained when things needed to be done slightly different to plan and we didn’t have the same mess as with the first time so no issues there. We then waited 8 weeks to get our invoices required for the grant. When they were finally received, they didn’t supply a post-installation EPC as required for the grants, and when I asked for it, I was provided with another unexpected invoice for it. Overall, I wouldn’t recommend using this company at all, especially for such an expensive service. We felt there was a significant lack of communication and management of expectations. Their customer service is massively lacking, from long waits for quotes/invoices, being left for 6 weeks with an unfinished job, hidden charges and complete lack of apology with a reply that was basically gaslighting - avoid at all costs! More...

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Had Gary Low round to survey the house this morning. He was polite and thorough with his work, answered all questions we had for him and was really helpful! Great service

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This morning, Gary Low, surveyor, arrived on time and did a thorough survey of my property. He was very friendly, polite, helpful and informative and reassured me over some concerns I had regarding the work to be done. What more can you ask for? Thank you, energypig for an efficient service! More...

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Josh & his team, Paul & Robert to name just two, installed my new boiler with exceptional care, very helpful & knowledgeable, nothing was too much trouble for them. I also had underfloor insulation carried out as part of the job. I can't say enough about these guys...so genuine and efficient. I'm absolutely delighted with the work, minimal disruption & super quick. They were all very professional, respectful & friendly and they went over and above with a few things including fixing my bathroom taps and resolving a pre existing issue with old pipes. I'm also grateful to Elizabeth & David R who were my main contacts during the process. Both very attentive and efficient with arranging prompt responses to a couple of minor quirks due to my old system, they made the whole process so smooth & stress free. I would highly recommend the Energy Pig team to anyone needing upgrades or new installs. Fantastic guys! Thank you! More...

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Had Gary Low carry out a heating survey. He was very efficient and answered all our questions.

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Had a survey done by David H regarding having cavity wall insulation fitted .He called ahead to let us know he may be a little late but arrived pretty much on time. He was very friendly and knowledgeable and happily answered all our questions. Job was completed yesterday by Alan and George. They also were happy to explain what they were doing and did a very neat and tidy job. They cleaned up after themselves and completed the job in a timely fashion. We are happy with the work. More...

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Gary Low came out today, done a thorough survey throughout the house. Spent just over 2 hours, arrived on time. Explained absolutely everything and could answer any questions asked. Very helpful man and nothing seemed to be a problem.! Thank you! More...

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We had our annual Boiler service today which was done by Arash from Energy Pig. He is very thorough and takes great care in all he does and is also very polite and well mannered. A joy to have someone like him in your house. More...

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Had Gary low out doing a survey of my house today came a fair distance and was on time, Gary seemed very knowledgeable was very friendly down to earth guy took around two and half hours to complete explain things as he went along very professional this was for getting a grant to replace a solid fuel heating system as disability are making it a struggle now living in an upstairs flat energypig and Gary seemed very professional in what they do from initial phone call to Gary's survey 100%

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