CR Smith
KY12, Dunfermline
(2601)
KY12, Dunfermline
(2601)
CR Smith is Scotland’s longest running home improvement business with its routes dating back to 1917. Since then, it has become one of Scotland’s most respected companies and well-known brands.
Our belief has always been to provide beautifully designed home improvements throughout Scotland, providing the best quality product and a continuous desire to innovate and improve our service.
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2601 customer reviews
customer
Overall the service from start to finish was very customer focused. Everybody we dealt with was very professional, helpful and friendly.
Reviewed on TrustPilot
Alex Donald
First class service from planning stage through to job execution. Excellent support from first visit from salesman & from office staff. Joiners/Painters very professional through out installation process. Highly recommend CR Smith team there certainly our first choice in future. They 100% deliver on there ethos. More...
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FJ
Very professional from start to finish by all involved. Excellent workmanship and quality finish. House is much warmer and more modern.
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Stephen
The workmanship of the company has been first class (joinery, glazing, installation, and painting). There was a delay in works commencing due to information not being forwarded to their workmen nor ourselves with regards to a change in how the works were to be carried out on the first floor of our home. (Instead of, as originally planned, using a harness to access the first floor, a scaffold was to be used). Therefore it took 4 days to complete the installation works instead of 3 days. Unfortunately, CR Smith, or their subcontractors, failed to return to our home to retrieve the scaffolding used in the installation works, so I had to arrange via a telephone call with CR Smith a suitable date and time for them to finally retrieve the scaffolding after 6 days of lying in our backyard. The courier firm they employed to retrieve the scaffolding only sent one person, therefore, although I have really bad eyesight caused by retinal detachments in both eyes, I gave him a hand. Damage was understandably caused to the facings of a interior doorway as our backyard is only accessible via the house and a painter was duly arranged to visit our home and remediate the damage. As per telephone conversation with a very friendly, empathetic, and professional lady at CR Smith today, the offer of a gift card has duly been accepted by myself as a goodwill gesture on behalf if the company to redress the aforementioned issue concerning the scaffolding. More...
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Orson Bain
Very happy with my new windows and door. The full experience with CR Smith was flawless, from the sales rep Graeme Miller to the Joiners Michael Jack Dom & Kieran.
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Mr & Mrs Macvicar
Good quality products. Arrived bang on time. Quick fitting of windows. Very efficient company. This is the 3rd time we have used CR Smith and we always get a good service :)
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Jim Hamilton
Brian did a good job when he installed our new door.
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James Mclay
Recently purchased new PVC double doors as replacement for pre-existing cheaper manufactured doors which had warped and locks sheared. C. R. Smith provided more secure and perfectly fitting doors with 10 year guarantee with the minimum of inconvenience, delivered on time and to higher specification. Service was superb and installation without fuss. More...
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David
The Representative was on time, wasn't pushy, was helpful in getting information for us and sorted out what we were looking for. The installers were speedy and tidy, the painter likewise and overall the customer service was good. More...
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Russell Wilson
Excellent workmanship very clean and tidy at the end of each day!! Wayne and his team went the extra mile to do the full install in a tight time frame.
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customer
Very helpful with everything and worked with us due to our careers being away all week
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William Taylor
Excellent product as per brochure. Professional, friendly and efficient joiners and painter. Overall very impressed.
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Graham moon Dundeecustomer
the guys were great and got on with job and the weather was really bad but that didn’t stop them they just got on with the job , well done .
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Linda D.
Deciding to choose CRSmith to install new windows was an easy and stressfree experience from start to finish from the first meeting where I was shown different options and advice on what would look best ( am glad I went with advice given as I now realise that what I at first thought I wanted wouldn't have been a good choice) the finance options are also very good. The two joiners Ivan and Michael were extremely pleasant arrived at appointed time and worked like trojans (wish all tradesmen had same mindset) they were here for two days and all mess was cleaned up each evening even the pavement where they had been cutting was left spotless. All in all I.m absolutely delighted with the finished product. Would definitely recommend CRSmith. More...
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customer
Great communication, install team were fist class and follow up has been excellent
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Tim Wilcock
Good communication during the whole process from purchase through installation. Polite, friendly and efficient fitters, ensuring all carpets were protected during installation, no damage caused and who cleaned up afterwards. They even made and fitted an additional piece of trim around the base of the doors where the existing carpet didn't cover. All in all a good service. More...
Reviewed on TrustPilot
customer
Efficiently installed and no mess left behind. Windows look great.
Reviewed on TrustPilot
Ellie Murray
Brian - a credit to your company. Efficient and friendly, the job was completed in a timely manner and no mess less behind.
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customerm
Very good service from salesman who explained prices and wasn't pushy about what I wanted. Surveyor was helpful in advising finish of window. Fitters were great removed the old window and fitted the new one with little mess and hoovered up after finishing. The painter came and varnished the woodwork I am very pleased with a beautiful window More...
Reviewed on TrustPilot
Zan
They did a great job putting in windows during the recent storm. Workmen are focused, polite and take pride in their work. The windows look super and the interior oak facings (Lorimer windows) are oak, beautifully fitted with 3 coats of varnish. Nicely coordinated. Recommend. More...
Reviewed on TrustPilot
John
Arrived on time. Respected property and were professional throughout. Cleaned and tidied before leaving.
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Sean Miller
Fitters arrived on time , explained the fitting process and where they were starting . Finished job to a fantastic standard & left zero mess . Highly recommend them
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customer
Brian did a great job of changing out the glass in our back door. He was very efficient, polite and friendly - did a great job. thanks Brian!
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Miss Lara Larnach
Easy and smooth service from start to finish
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Mrs Lesley Beaty
I think the boys did a fantastic job, They were very tidy and polite and definitely would recommend CR Smith They were really reasonably priced aswell.
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Margaret Gilbert
Front and back doors were not sealing properly at the bottom corners, phoned CR Smith, within 2 days, Brian came out and fixed them both in minutes. Excellent customer service.
Reviewed on TrustPilot
Carla McIntyre
Double doors installed yesterday there stunning with the roses and happy with the installation.
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Helen McMichael
Absolutely delighted! Michael, Kieran and Jack arrived promptly and set to work straight away, kept us informed throughout the installation and worked so efficiently with minimum disruption to us! They cleaned up after themselves to the extent you wouldn't know they had been! Our windows are gorgeous, absolutely enhances the aesthetic of our home, not to mention the noise reduction and heat retention aspects. All three were friendly and professional. All taking time to answer questions and even had time to pet the puppers! Would gladly recommend CR Smith to everyone as thus far the experience has been flawless, from sales to survey then to installation. Brilliant! More...
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MrsElizabethOgg
The company kept us informed at every stage of the job. The workmen arrived on time and did an excellent job, and left the place clean and tidy
Reviewed on TrustPilot
Prof. D Williams
Very pleased with the installation of our new dormer window. The team were very efficient and a pleasure to deal with. Communication was excellent throughout.
Reviewed on TrustPilot
Mr Ian Hutson
Everything from start to finish was a friendly, professional and relaxed operation. Installations team were again friendly, professional , neat and tidy. Not the cheapest company out there, but the products speak for themselves. Highly recommended. A++ More...
Reviewed on TrustPilot
Ms Farrell
We had a salesman out who quoted a price, then had to come back the next day as he had got the price wrong and the window was now more expensive. Had to sign a second contract. Installation date was also completely wrong. Still waiting on confirmation of both the price and installation date. For a company that prides itself in being focused on customer service we are incredibly disappointed in the service we received. More...
Reviewed on TrustPilot
Christopher Clancey
Michael and Jack did a great job and worked tirelessly in terrible weather.
Reviewed on TrustPilot
Alan Edwards
To share my own recent experience with CR Smith, Ltd: Following a professional and amiable visit by a CR Smith Salesperson (Harry) we placed an order for an external back door and main bedroom windows. Unfortunately, the subsequent installation scheduling was not the best of experience. We encountered a number of delays and frustrations, and had a less than helpfull or understanding interface with "Customer Support". However, following a personal intervention by the Head of Customer Services and the fact that the installation team, were excellent - professional, polite and delivering a good job - The end result is now to my satisfaction. More...
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Julie
Pleasant, friendly workmen that fitted the new window pane quickly and with no mess.
Reviewed on TrustPilot
Daxyll
Top notch tradesmen. Finishing touches are beautiful. eg molded apron under windows etc. Everything was kept clean and tidy by Ivan and Liam, the two joiners. Very friendly and hardworking.
Reviewed on TrustPilot
customer
Excellent service from Ross at survey and Jock who fitted my replacement unit
Reviewed on TrustPilot
Mr & Mrs Cummins
We have used CR Smiths on several previous occasions for replacement doors, windows and a new conservatory. In Oct 2023, we had 2 replacement double glazing windows (Lorimer range) in our living room. Surveyor and initial sales contact were excellent in terms of information and advice given and the products themselves appear of very high quality. Fitting on the day was completed by two very polite and cheery workmen, who overcame a couple of minor hitches encountered during the fitting very professionally. It was gone 5pm on a Friday afternoon when the job was completed, but a bit more of a thorough clean up of all work surfaces would have been good. A second small point is that the confirmatory letter from head office gave Tues 10th Oct as the date for the painter to come in and do the finishing off touches, but subsequent 'phone calls confirmed that this would actually take place on Wed 11th Oct. Overall however, a very positive and pleasing window fitting experience, from beginning to end. Would definitely recommend to others. More...
Reviewed on TrustPilot
Beveridge
Happy with work done, only problem was re scheduling the date after arranging day off work
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customer
Team was punctual, completed work carefully and were very professional and friendly.
Reviewed on TrustPilot
R Alfano
An organised, prompt and efficient service.
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Mr Stewart MacKinnon
Replacement double-glazed window for my conservatory was delivered on schedule and fitted by a most friendly, professional and customer focussed joiner. He told me how long he would take to complete the job to specification and was as good as his word. The joiner is a real credit to CR Smith, who I will undoubtedly use again if their expertise is required. More...
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Douglas
They were effective and efficient through the whole process, from first phone contact to installation. Very professional. Excellent product.
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anthony ormerod
Good windows. A lot of care and attention to survey so good fit and match all our CR Smith windows. Overestimated on scaffolding so ended up with some money off. Fitters do a good job and very professional. More...
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Craig R
CR Smith were great from start to finish, never felt under pressure to buy, they were thorough with explaining all the options and checking measurements and the fitters Michael and Jack were polite, tidy and clearly highly accomplished when it came to the quality of installation. Very happy customer!
Reviewed on TrustPilot
Margaret & Neil wilson
From start of process right up to the installation all employees were friendly professional and extremely helpful. Could not fault any of them. Sean and paddy were brilliant on the installation of my doors and Paul came along after to paint them. When they were all finished you couldn’t even tell that building works were done everything was all cleaned up perfectly. Neil and Margaret Wilson More...
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Barbara Pook
From initial visit to final completion everything went smoothly. Fully informed at every stage and could not fault the joiners, painter and plasterer. Follow up excellent after each trade visit. Polite, professional and helpful company who prioritise customer service. Delighted with new sash windows. More...
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Mary E Craig
Brian came to repair a problem with the door. He was friendly and courteous and resolved the problem quickly.
Reviewed on TrustPilot
Debbie Morgan
Just recently had Windows and a door installed . This company are excellent! Big shout out to Raymond and Kieran , who fitted our windows and door. They were outstanding . They work so hard .They even clean up after them ! Would definitely recommend. More...
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L. Ross
Nearly two years after installation, there was a problem with the locks. The door wouldn't lock from the outside, and then the key broke in the lock. I contacted CR Smith, who said that they would get the joiner there that afternoon. Then I remembered that the locks had been changed nearly a year ago, so phoned back, thinking that I wouldn't be covered by the warranty. I was told that the joiner would come out anyway, to make sure that it wasn't a fault with the door itself, and very soon the lock was fixed. It would have been very easy to say that I wasn't covered and that it was a fault with the new lock, but they didn't. More...
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Why should our clients choose you?
CR Smith is Scotland’s longest running home improvement business with its roots dating back to 1917. Since then, it has become one of Scotland’s most respected companies and well-known brands.
Conservatories
Windows
Doors
Repairs & Upgrades
