BoConcept
Newcastle upon Tyne
(40)
Newcastle upon Tyne
(40)
40 customer reviews
Hee Jeong
Lovely place for shopping and eateries.
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Anne Heavey
Working with Bo Concepts staff, specifically store manager Storm Bennett and Julie Bowers, was a great experience. They provided the best customer service I've ever received and are 100% committed to making sure that you are happy with your purchase and the Bo Concept experience. Definitely recommend working with these two if you choose to buy something from Bo Concept! More...
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Benny Ashurov
great customer services , great employees
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Michael Nagan
Two big thumbs-up for BoConcept, and Tim.The first thumbs-up is for the furniture itself. We purchased several Mariposa chairs and a Granada table. We have absolutely loved them both! They are probably our favorite pieces of furniture. The table is incredibly easy to expand and contract, so we actually do it all the time. (The mechanism is kind of fun to use, so I actually like doing it, rather than dreading it.) And the chairs are beautiful and comfortable.The second thumbs-up is for their service. We had a problem with one of the chairs almost five years after we purchased it. The warranty had long since ended, but I contacted Tim (who wasn’t even the owner when we purchased the chairs) to ask about it. He concluded that the problem shouldn’t have happened, so he offered to fix the chair for free. That involved replacing a substantial piece of the chair - which couldn’t have been cheap for them. And they did the repair in about 15 minutes at their warehouse while I waited and chatted with the lovely repair people.I guess you can tell that I feel pretty positive about BoConcept, but they’ve earned it! More...
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Hayden Sloss
Incredible service at the Georgetown location. I highly recommend stopping in to view their selection and meet with the staff. We just had an incredible experience on the service side. More...
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ELENA ROIZIS
Very nice stuff. Thank you Lindsay S. you were most helpful and patient
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Barry Hausman
Nice but not for us
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Laura Lee
Seriously, the best customer service EVER!. We bought a couch and a rug here and Tim is so expeditious with his replies to anything we needed. There was a little piece of fabric that was sticking out after we got it delivered and he came right away to fix it. The delivery was also the BEST delivery experience I have ever had. SOOOOO OD professional! The inside of the moving vehicle was even cleaner than my house! Definitely NOT a 3rd party delivery service and fake white glove delivery. They wore booties when they came into the house, came within the time frame of said delivery, and gave 20-25 mins notice as promised. I would DEFINITELY recommend them to ANYONE! Superb 5 star service. More...
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Wayne Chen
Modern Nordic style furniture comes with excellent qualities. Staffs are friendly and helpful. We had a great time shopping in this store.
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Marcos Dos Santos
(Translated by Google) Knows it would be very good ....(Original)Conhece-lo séria muito bom....
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Cleopatra Konadu
Very stylish furniture
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Ram Mohan Chalam
Awesome Furniture Place in Manhattan!
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Michael S
Here’s what I have to say, it’s the our furniture store in the area. They have contemporary style which looks awesome and is also comfortable and functional. Pricewise - as the saying goes- you get what you pay for. But if you buying during sales or a floor model- it could be a steal. Customer service - is excellent. Sales and management is very trained and professional. More...
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Youngrok Park
Ayman was great, liked everything I bought from BoConcept Georgetown. Would come back to get more stuff in near future.
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Maureen Maitland
Very nice furniture and a helpful and attentive staff.
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Phenix Hall
Very classy place. A little in the pricey side but hey what can you expect when you receive quality.Love the staff. They understand that everyone who comes in my be a potential customer. Will i go back? Yes have to purchase the wall unit. More...
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Christopher Yanez
The best furniture I’ve ever bought. I got the Lugano bed and it’s really helped with my sleeping. Daniela is the best and knows all the products. Highly recommend
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Yumi Kagamihara
BoConcept is one of my favorite places to shop contemporary furniture. They provide high quality furniture and excellent service. As an interior designer that these 2 things are fundamental. My clients are all happy with BoConcept. I work with Julie for many years. I can rely on her design style, accuracy of order, and knowledge. I will continue to shop at BoConcept! More...
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Leon Cheung
Great company that stands behind their product. The original sales crew was very helpful in helping decide on colors and styles even when mixing with other brands. 10 years later they are still offering great support and customer service! More...
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Katherine Vargas
Great minimalistic, modern, playful and practical design. I bought two barstools and within a week received them at home. They are hydraulic so I can adjust them to different counter heights - thanks to Ayman and Tom for their through and professional service!
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Patricia Strohm
The team at Bo Concept did a terrific job in helping me find the right furniture for my new place. Ayman came and measured and presented a custom look that is elegant and comfortable. The delivery men were equally helpful. Tim is an excellent manager. I've always liked the furniture and other products at Bo Concepts but the Georgetown store is the best (better than the ones in London) I have visited. More...
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Rob Streicker
I cannot say enough nice things about BoConcept DC and its owner Tim Machenaud. I purchased an office chair from this shop almost 5 years ago and it held up beautifully until one of the wheels popped off -- it appeared that normal wear and tear had stripped a bolt of its threading. Despite the chair being out of warranty, Tim immediately offered to replace the entire chair at no cost to me. It was available to pick up from the showroom the next day. This is customer service at its finest. I'm now sitting in my new chair writing this review -- a very happy customer. More...
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Youssef B
I had the chance to work with Cecilia and Melissa. Cecilia was extremely patient, attentive, and helpful with picking our living room pieces. Melissa on the other hand helped with the order processing and final sale. Both were extremely professional, and attentive to our requests and I look forward to working with them for future purchases. More...
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Tmv
Thank you to Lindsey and Helen in basement, electrical dept. I bought a magimix food processor from them last week and the girls were wonderful. Very helpful and knowledgable about the product. They couldn't have been more helpful. I had the choice of buying from Fenwick and John Lewis and I eventually bought it from Fenwick because of Helen and Lindsey. Thanks to you both again, girls. Trish More...
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Joel Meneses
Call me archaic, but the new world of retail and shopping causes me anxiety for many reasons. They range from the reduction in the number of physical shops making finding and getting there a challenge, to dealing with ill-informed associates focused on personal devices, to a feeling of judgment and trespassing while in the store, and to staff who aren't empowered to resolve issues without a manager. Customer service is now a trait possessed by a limited number who consider their job more than a stepping stone.So upon walking into the Washington, D.C. Bo Concept store, right at the moment they were about to lock the doors for the day, my anxieties of personal shopping slowly began to evaporate. The staff greeted me with a sincere appreciation of the time I took to go there. The environment was contrary to what I've come to expect, underscored by their sincere greetings and personal attention to me that I've essentially resigned as a lost art in retail since the onset of e-commerce.I was openly welcomed by Cecilia. She didn't tell me to leave or that they're closed. She invited me in and offered her help and told me honestly to take my time. I was put at ease by Cecila's congeniality, help and knowledge of the products. She informed me of their sample floor sale, took the time to show me options throughout the entire store, a time consuming endeavour, and even contacted a client who put items I wanted on hold, to see if they were still interested in them. This completely stunned me. My entire visit was not only painless from shopping, purchasing, follow-up and delivery, it was most enjoyable and quite memorable. Cecilia occasionally contacts me to make sure everything is working out as I had hoped; something that many bricks and mortar stores don't bother to do.As an architect, interior designer and discerning shopper, having the ability to see, touch and experience products accompanied by professional, friendly and knowledgable staff is more valuable than any online fire sale. This traditional way of shopping, in my option, results in happier and satisfied customers, a lower probably of returns and in the end, a personal advocate for the company - the best marketing any establishment could hope for. I left the store so happy and with a feeling of complete satisfaction. Thank you Cecilia and the associates of BoConcept for keeping alive the art of personal shopping.joel MenesesSan Francisco, CA More...
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Vince Veness
BoConcept has been nothing short of amazing over the 6 years I've been a client, furnishing a townhouse, two apartments and an offshore location. The contemporary Scandinavian designed furniture is well-built, comfortable and stylish, working well with other BoConcept pieces and accessories, as well as with antiques. What has really made the relationship work though, is the incredible customer service, from Julie in sales and interior design, to Calvin in the back office who managed special customizing when it was required. I'm delighted to provide an unequivocal recommendation if you seek quality products and unparalleled customer service to improve the ambience of your living space(s). More...
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meg walraed-sullivan
Fantastic customer service - we really enjoy working with Julie and the rest of the team. They are super responsive, and go the extra mile to help us pick and design. Love the quality of everything in the show room, and the install and delivery team is fantastic. Thanks again! More...
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Geoffrey Egnal
Really great service! We bought 4 kitchen chairs which we love. One leg broke, and Tim (store owner) replaced all legs on all 4 chairs. It was unexpected and totally above and beyond service More...
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Christa Weddle
Incredible experience with superior staff who went above and beyond for us! We've had great experiences with their insightful designers, engaged customer service representatives and prompt delivery service. We recommend this company to everyone! More...
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Newcastle Flyer
Amazing, you could live here!
One of the best department shops!
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Tom Cox
Absolutely love Fenwick's. The food hall is great. Best place to get peas pudding!! I did work here for a bit so maybe Biased. The sweet shop bit was fun. Also the Window display at Christmas was always an impressive display for everyone. More...
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Helen Bowes
Great shop was hard to leave could spent 2 days in here shopping
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Ypc Hky
Top-notch customer service with the new team and great selection of modern furniture that is beautiful and functional at a reasonable price. Daniela who is our designer gave us a lot of wonderful design ideas for our space and really took the time to go through the design process with us. The new store manager Virgile is fantastic. He definitely went above and beyond in making sure we are happy customers. Highly recommend! More...
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Asel Koigeldieva
Good quality, excellent service and fast delivery.
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Paumil Patel
Michelle handled the shipment of my products to Fremont very professionally and on time.
Good job BoConcepts !
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Raul Kim
Shipped my Cenova sofa on time and Manny was very friendly!
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Ruri Chester
Good window display, not pricey but got good stuff
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David Ingebrigtsen
Very nice department store with good menswear. Only thing it lacks is sportswear. It has some nice restaurants too
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Ian Drummond
Our favourite shop in Newcastle for many years. Great shopping and choice of eateries.
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Peter Adamson
A great department store. It can be a bit pricey, but you usually pay for quality goods.
Check out the shop window at Christmas time too.
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