Services

Ex.Sr.Commercial Banker

Summary:

Sales 60%:
Develop new business by researching and analyzing community markets, analyzing and prioritizing clients to target, planning and executing business development strategies and calling on existing and potential clients, whether in person or over the phone.

Proactively assess clients' financial information by completing a Needs Assessment to determine total current and future financial needs. Summarize and discuss the opportunities uncovered; recommend, present and sell appropriate products and services.

Interview loan applicants to elicit information, determine appropriate loans, cross-sell opportunities, or communicate decisions or recommendations; obtain and/or send proper documentation and to resolve related customer issues. Makes face to face sales calls to the local community businesses. When appropriate , refer sales opportunity to Loan by Phone area.

If assigned, responsible for the managing, retaining and growing the Priority/ Signature portfolio.

Refer clients as necessary to the appropriate banker or department to cross-sell additional services or products.
Proactively contact and consult with clients on a regular basis to update the Needs Assessment information and to educate clients on changes in the financial industry that would affect them and the products and services they currently use.

Proactively solicit and obtain referrals from existing clients, internal departments and community contacts.

Conduct monthly in-house products/services seminars for branch employees and coordinate seminars for bank clients. Perform the Merchandising and Marketing activities as required including functions such as: leadership support in promotional campaigns; product/service training sessions; lobby merchandising materials display.

Risk/Compliance/Audit 20%: : Responsible for following and adhering to all bank operational and security policies and procedures, including compliance and privacy policies and procedures to maintain custome

Investment Adviser

Customer Service Professional

Summary:

The professional development of the field by providing research and education, developing standards, offering networking opportunities, promotin the industry, and creating a better understanding of the discipline of customer experience.

Work History

Ex.Banking Operations Deputy Manager

Piraeus Bank Egypt

April 1984 - December 2007

# Documentary Credit & Letters of Guarantee Operations.
# CRM & Customer Services.
# Bills & Collections Department.
# Internal Auditor.
# Private Banking Accounts.
# Central Remittance.

Front Office Cashier

Nile Hilton Hotel

June 1982 - May 1983

keep track of charges to guests for room service, telephone calls, and valet service.
- Responsible for the rental procedures of safe-deposit boxes for the Hotel guests &post the rental charges in the guest’s folios.
- Post all the accommodation’s charges in all the outlets which consumed by the hotel’s Guests through the automated computer system.
- Settlements by receiving the full accommodation’s charges from checks out guest folios.

Front Office Cashier

Jolie Ville Hotel

January 1981 - August 1981

-keep track of charges to guests for room service, telephone calls, and valet service.
- Responsible for the rental procedures of safe-deposit boxes for the Hotel guests &post the rental charges in the guest’s folios.
- Post all the accommodation’s charges in all the outlets which consumed by the hotel’s Guests through the automated computer system.
- Settlements by receiving the full accommodation’s charges from checks out guest folios.

Projects

Employee Management System

Employees are the backbone of any company, their management pays a major role in deciding the success of the organization. Employee Management Software makes easy for the employer to keep a track all the records. This Project contains Employee payroll and Salary features.

In this project administrator can add employee records, designation, task status, announcements, project details and client details. Employees can request for leave, work report, task details, etc. The system checks performance analysis of the employees. Administrator can post announcements, Holidays, birthdays and notes.

Project Title: Employee Management System

Employee Management System Modules :

This software system has 7 modules. Administrator has full permission to access this software and employee has limited features.

Company master module
Employee module
Leave module
Loan module
Salary module
Reports module
Help module
Exit module
Employee Management System Database Tables are :

The Employee Management System has 12 tables. The database name is empdb.

branch table
company table
department table
designation table
emp_leave_availed table
emp_leave_details table
emp_personal table
grade table
loan_availed table
loan_master table
salary_details table
salary_master table

Qualifications & Certifications

Enrolled to Certified Internal Auditor

The American University in Cairo

Business Administration

Helwan University Cairo

Giza High School

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