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Successfully completed BA Hons Economics course in University of Central England (degree grade 2:1)
"I.G.MOLIDAS Ltd." - Loss Adjusters & Surveyors
September 2009 - August 2013
Settlement of policyholder's claims on behalf of insurance companies. Claims could be caused by a wide range of incidents, such as flood, fire (including arson), theft, vandalism, etc. Policyholders may be individuals or business companies.
− Responding to claims submitted by insurers in a timely manner
− Communicating with policyholders
− Filling suitable for each particular case paperwork
− Investigate liability - establish the cause of the loss
− Research, detail and substantiate each aspect of the claim
− Assess damages and recommend appropriate payment
− Ascertain whether it is covered by the insurance policy
Imports Customer Service
"ARKAS HELLAS S.A. SHIPPING AGENCY"
June 2007 - April 2009
Expedite incoming booking orders and provide accurate information regarding current status of existing shipments, prepare customs documentation and arrange transportation of imported goods towards customer's premises.
− Professionally handle booking orders (place & follow up bookings - trouble shoot customer issues over phone/email)
− Email communication with overseas agents
− Notify consignee regarding the exact arrival date of cargo (arrival notice)
− Review import documentation received from port of loading
− Assist customers with customs clearance procedures and arrange door deliveries
Warehouse Officer - Dispatch Department
"LIDL HELLAS S.A."
June 2006 - October 2006
Planning & carrying through day to day dispatch activities with the consultation of operations department, including order preparation and control and co-ordination with transporters.
− Prepare warehouse orders - checking cargo before dispatch
− Communication with retail stores' managers
− Co-ordinate transportation with 3rd party logistics companies
− Participation at inventory count procedures
− Oversee warehouse areas to ensure human safety practices are strictly adhered to
Supermarket Customer Service Assistant
"G.P. CHOURMOUZIS F. & SON"
May 2005 - May 2006
Addressing customer queries/complaints by providing prompt, friendly customer service, including cashier and front end duties (grocery store), while at the same time receives product deliveries, ensuring order and invoice accuracy. Checking merchandise prices - stock availability levels. Assists in other departments as needed, in order to maximize sales.
"DELTA 3 S.A." - Industrial Placement
June 2004 - September 2004
Three months practical experience in a logistics company, in order to gain a personal insight into what the job entails and up to date information about the industry as a whole, whilst focusing on the learning aspects of the placement.
Qualifications & Certifications
Supply Chain Management
Technology Innovation Centre
Birmingham City University
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