Good communication skills, people management and organizational techniques, recruitment expert, record management.
• Good leadership skills
• Good team player
• Good analytical skills and computer proficiency
• Excellent oral, written communication and interpersonal skills
From October 2012
HR Executive – Recruitment. Ison BPO International limited(Airtel) October 2012 till Date
• Recruitment of both Internal and external staff (Over 1500) for the location
• Ensure a cost effective manpower sourcing profitability of operations
• A strategic participant in the growth plans of Nigeria site and also involve in the manning of the new projects at the location
• Actively participating in improvement project like HRMS system
• Employee engagement survey and driving action from the same
• Handling Management Information Systems
• Leave administration for the call centre.
• Statutory payments (Payee, pension, NHF, NSITF, Group life insurance)
• Strategizes with HMO and NHIF on effective health care for all staff members
• Assist with the arrangement for organizational training
• Record Management
CNSSL Contact Centre Limited (MTN Customer Care Representative) (June 2010- march 2011)
Customer care representative (call centre Agent)
• Obtains client information by answering telephone calls; interviewing clients; verifying information.
• Determines eligibility by comparing client information to requirements.
• Establishes policies by entering client information; confirming pricing.
• Informs clients by explaining procedures; answering questions; providing information.
• Maintains communication equipment by reporting problems.
• Maintained and improved quality results by adhering to standards and guidelines; recommending improved procedures.
• Updates job knowledge by