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Tourism graduate and Master Degree in Tourism Enterprise Management with more than ten year of Experience in Travel Business Sector. Specialize in development of guest service department organizing travel experiences and events for VIP clients.
Problem-solver with great skill for managing incidents. Good team player, disciplined, adaptable, responsible, creative and dynamic person.
Guest Service Manager
Managed day-to-day operations at the guest service desk at Ibiza 5 stars hotel. Recruiting, training and supervised staff and maintained exceptional standards of customer service. Organizing luxury VIP concierge and ensuring the guest had the very best experience during their stay.
Paul and Joe Madrid
Store Manager of luxury brand. Overseeing pricing and stock control, dealing with costumer queries and complaint and supervising and training the staff.
Costumer Service - Ibiza Airport Ibiza Airport
During this time I worked at the information point of Ibiza Airport. Informing passengers and helping them with enquires. In additional to this I was also in charge of the VIP lounge providing care for our VIP passengers and supervising the staff.
Insotel Fenicia Prestige Hotel Ibiza, Spain
- Back office role at five star hotel. A varied role encompassing accounting and stock control, human resources administration and complaint management.
Car Rental Customer Service Representative
Centauro Rent a Car Ibiza, Spain
Car Rental Customer Service Representative - Centauro Rent a Car Ibiza, Spain 2004-2006
- Customer facing role, banking and reports and everyday administration.
Qualifications & Certifications
Master Degree Tourism Enterprise Management
UNIVERSIDAD REY JUAN CARLOS
Degree in Tourism
UNIVERSIDAD DE LAS ISLAS BALEARES-ESCUELA DE TURISMO DE IBIZA Y FORMENTERA
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