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From May 2012
208 Dalrymple Street Greenock PA15 1LE
I started working in Harwoods Greenock in May 2012 as acting manager. After one month of building the nightclub back to its strength I was offered the sole managers job. My roles in the company was overseeing jobs were getting done properly, Organising events such as Christmas nights, Bank holidays. I had targets each week to achieve a profit and budget wages for bar staff/ Entertainment and also door staff. I enjoyed my time here as it gave me a challenge to push forward and make the nightclub as enjoyable for my customers and for my staff. Each weekend I greeted around 300 people into the premises. I managed stock counts, repairs to get noted and also managed cash flows for each till and float. I was responsible for not only staff but customer's safety I had to do routine fire drills and keep diaries of accidents in the work place.
April 2010 - May 2012
96-100 Cathcart Street PA15 1BB
My job in the waterline was more of a supervisor role. I had to make sure staff were turning up for their shifts, doing rota's so staff knew when they were due to come into work. I learned a lot of skills whilst in the waterline that has helped me get where I am now. I learned leadership and organization, problem solving with customers if the felt unhappy with the services.
Customer Services Advisor
December 2007 - June 2009
In tsc my job was to give advice/help customers with their monthly bills or with their mobile phone issues. I had a lot of targets to keep up every day from call handling to time keeping on calls and breaks and customer report. I also had a lot of sales in the job as each call we had to try sell customers broadband or basic packages for the T-Mobile company.
June 2007 - December 2007
2 Stephenson St Hillingdon Industrial Estate Glasgow G52 4JD
My job in benchmark involved answering calls, greeting visitors, inputting data onto the computer. I enjoyed my work here as it was where I learned to work within a team and learning new skills on the telephone and with meeting new people.
Glass Collector, Bar Staff
May 2007 - October 2009
Word up Night Club
1 Haig Street PA15 1JG
In word up I went from being cloakroom assistant to glass collector to bar staff. I enjoyed putting myself and finding my strengths in the company. I started of learning how to deal with cash float sheets to dealing with customers to problem solving.
Qualifications & Certifications
Greenock High School
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