Decena - Toughtech BPO Solutions - Parañaque, NCR, Philippines

P.A. Decena

Parañaque, NCR, Philippines

Summary

I have more than 5 years of SOLID Sales background and industry knowledge in different industries. Such as Telecommunication, B2B, Banking and Finance, Staffing and Telemarketing.

I have recruiting experience and industry knowledge in Information Technology. My focus has been on recruiting talented individuals for those clients that have determined they need the "BEST" possible candidates for their critical positions.

Been handling team/s since 2006 and the largest I handled was 20-24 teams. Delivered Trainings, Created Sales Modules for Training and Operations, Established Training Calendars, Coached both Team Leaders and Representatives, Created Sales Scripts, Call Escalations and Post-screening assessment for incoming Sales Representatives.

Services

Toughtech BPO Solutions

Summary:

Account Management, Account Acquisition, Business Development, Project Management, Talent Acquisition

Work History

Owner

ToughTech BPO Solutions

From August 2012

It is the mission of ToughTech BPO Solutions to provide our clients with top quality call center services 24 hours-a-day that provide the greatest chance of communicating with end customers.

• We have B2B and B2C services including both inbound and outbound calls. We have a dedicated and well trained cadre of customer support specialists and sales representatives who are able to consistently provide excellent services delivered in a timely and cost-effective manner.

• Whatever a client's customer relations goals are: quantifying sales leads, taking orders, responding to ad inquiries, market research, or general information requests, ToughTech BPO
Solutions has the people with the expertise to professionally service your needs.

Sales & Business Development Manager

Cr8v web solutions, inc.

November 2011 - May 2012

We are a team of passionate and creative web designers and developers who believe that the web can be an effective tool in achieving a companys competitive advantage. Our primary objective is to creatively apply web technology so we can make your business presence felt on the Internet. We understand that every business is unique, which is why our custom-tailored solutions focus on who you are, what you need and nothing less.

Our core team are experienced senior project managers who have managed diverse design, prototyping and development projects of US and UK based clients utilizing a wide variety of technologies such as LAMP (Linux, Apache, MySQL, PHP), ASP .NET (C sharp, VB.NET ), XUL, JavaScript, Ajax, XML, etc.

Sales Manager for Operations

TeleTech Marketing Communications, Inc.

May 2011 - October 2011

•Created Training modules for sales.
•Handled present projects/clients of the company.
•Regular Client meetings for Business Development.
•Recruited, hired and trained sales staff to support company’s target goal.

Standard Chartered Bank

•Manages sales staff to meet and exceed the weekly goal of 90turn-ins for Personal Loan or approved Personal Loan worth more than 5 million.
•Manages sales staff to meet and exceed the monthly goal of 20 approved credit cards for the month.
•Verify each turn-in if they were contacted by our sales staff to prevent fraud.


5Star Hotel Memberships

•Manages sales staff to close 100-150 membership cards on a weekly basis.
•Maintain Sales compliance for keeping the customers sold.

Senior Recruiter/Talent Acquisition Manager

PSG Global Solutions

November 2010 - May 2011

• Responsible for the sourcing of suitable applicants for a client position by conducting research on job boards, applicant tracking systems, company web sites etc.
• Conduct pre-assessment calls with candidates, verifying different items such as qualifications, availability and compensation requirements.
• Coordinate different logistical items between the candidate and the client such as interview schedules, locations etc.
• Involved in recruiting passive candidates, through phone calls, emails and general relationship-building. This represents a highly consultative sales process and presents an exciting opportunity for skill development.
• Responsible for maintaining a record of their activities and different reports that track effort, productivity and results.

Sales SME/Lead

HSBC

June 2008 - September 2010

•Nominated as a 100 Club member for the 1st Quarter of 2010.
•Implemented the BENEFIT selling process in Alabang site.
•Coached and trained 12 teams in the whole Alabang site.
•Developed bottom performers to reach and exceed their monthly target..
•Delivered trainings for sales.
•Created Training modules for sales.
•Provided team huddles pre-shift or post-shift to teams for Compliance in Sales.
•Created Training Calendar.
•Provided weekly coaching/feedback to agents and their Team Leaders.
•Created SALES spiels for Alabang.
•Increased the Sales Percentage for the years 2009 and 2010.
•Took escalation calls for Sales Compliance.

Sales Account Manager

WinSource Solutions

May 2007 - May 2008

•Coached and trained teams for sales.
•Exceeded monthly target
•Activations for online business listing for businesses abroad.

Customer Service Specialist II

Teleperformance

May 2006 - May 2007

SPRINT NEXTEL
•Coached teams for sales.
•Floor walker.
•Awarded in providing Best Customer Service Experience and getting a 100 percent issue resolves for the month of January-March 2007.
•Lowest AHT for the Learning Curve Period.
•Provides basic troubleshooting services to mobile phone and internet users like intermittent phone signal, Bluetooth connectivity, and mobile phone number assignment.
•Assists in handling sales inquiries on additional cellphone lines, new phone subscription, and other additional phone services.

Projects

Openings

We are currently looking for the following positions for our clients in ORTIGAS, MAKATI, EASTWOOD, CAVITE and THE FORT with very competitive compensation packages.

Arabic Speaking Representatives
Russian Speaking Representatives
Customer Service Representatives
Technical Support Representatives
NOC Engineers
IT Helpdesks
Sales Representatives

If interested please do send your resume/s at pdecena046@gmail.com
Fresh Graduates are welcome to apply. Thanks.

Looking for Experienced Recruiters

I am looking for EXPERIENCED Recruiters who have at least 1 year ACTIVE/PASSIVE Recruiting Experience. If interested please send me your resume/s at pdecena046@gmail.com

Owner

I have 6 years of SOLID Sales background and industry knowledge in different industries. Such as Telecommunication, B2B, Banking and Finance, Staffing, Telemarketing and Information Technology.

I have experience in handling and developing different LOB's in the RPO and BPO world.

I have recruiting experience and industry knowledge in Information Technology. My focus has been on recruiting talented individuals for those clients that have determined they need the "BEST" possible candidates for their critical positions.

Been handling team/s since 2006 and the largest I handled was 20-24 teams. Delivered Trainings, Created Sales Modules for Training and Operations, Established Training Calendars, Coached both Team Leaders and Representatives, Created Sales Scripts, Call Escalations and Post-screening assessment for incoming Sales Representatives.

Specialties: Account Management, Account Acquisition, Business Development, Project Management, Talent Acquisition.

Qualifications & Certifications

Bachelor of Science in Nursing

University of Perpetual Help System DALTA

Bachelor of Science in Nursing

Far Eastern University

St. Andrew's School

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