Aydin - Social Worker - Broadmeadows, VIC, Australia

Ozlem Aydin

Broadmeadows, VIC, Australia


Social Worker

Work History

Case aid support worker - Child Protection

Department of Human Services

July 2012 - May 2013

As below in field education 2

Field Education Placement

February 2012 - June 2012

Department of Human Services - Child Protection

• Dealing with diverse clients (children, young people and their families)
• Apply theory into practice
• Liaising with other agencies - inbound and outbound calls
• Transporting clients to and from access
• Supervising access with parents
• Writing case notes
• Taking minutes
• Referrals to other agencies
• Conducting home visits
• Filing
• Attending court for cases

Field Education Placement

January 2011 - September 2011

MacKillop Family Services - Long Term Specialised Care

• Dealing with diverse clients (children, young people and their families)
• Liaising with residential staff in order to gather client information
• Data entry of client information
• To promote general psychological well-being for clients
• To recognise theories used in the organization and to be able to implement into practice.
• Rostering staff for residential units

Assistant Manager/ Second In Charge

Ojay - Retail Clothing

January 2008 - June 2011

• Exceptional customer service skills
• Merchandising
• Ordering stock
• Customer orders
• Stock keeping
• Stock transfers
• Organising rosters
• Organising in store signage (sales, promotions etc )
• Arrange credit notes, gift vouchers, refunds, exchanges for customers
• Delegating tasks amongst staff
• Maintenance

ROLE - Customer Service Representative


• Dealing with clients arrears
• Administration
• Mortgage management
• Data entry
• Inbound and outbound calls

ROLE -Manager


• Customer service
• Delegating tasks
• Organising rosters
• Ordering stock
• Dealing with customer complaints
• Responsible serving of alcohol
• Cash handling
• Preparation and food service
• Performed kitchen duties

Qualifications & Certifications

Victoria University

Isik College

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