• Set-up new (desk-top and laptop computers)
• De-installed old computer equipment and installed new equipment.
• Recorded all issues on work order
• Disk-wiped old equipment hard-drives.
• Installed various software i.e. company specific etc
Baycove Human Services
From February 2004
• Provide supportive counseling to clients concerning daily personal and social issues.
• Provide advocacy and case management services for clients, which include contact with families, day program/vocational placement, Department of Mental Health and other service providers.
• Implement and developed clinical and behavioral treatment plans.
• Provide crisis assessment, prevention and needed intervention.
• Developed and initiation of program goals and monitored program outcomes.
February 2002 - February 2004
• Finished production batch jobs, run VM Backup, run test backup, check status of NDM jobs.
• Check NT server backups. Verified status, checked log files, checked regional and home office VMS mail.
• Brought up all CICS. Check status of reporting database on NRNORI.
• Remove all tapes from assigned sites and placed all tapes into library.
• Performed tape vault rotations, read all email regarding technical issues.
• Logged all technical problems into PITS and performed prevention maintenance on printer/computers.
INS - Information Service - Computer Operator
St. Elizabeth's Medical Center
September 1996 - February 2002
• Responsible for all servers and backup for the hospital.
• Completed downloads, ran verification checks for payroll and completed other reports.
• Worked at help desk for computer systems, regarding technical issues.
Blue Cross Blue Shield of Massachusetts
October 1995 - September 1996
PCA - Re-credentialing Department
• Entered provider updated information into computer system and other required duties.
Qualifications & Certifications
Computer Processing Institute
Snowden International High School
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