Cooray - Office Administrator - Noble Park, VIC, Australia

Otarah Cooray

Noble Park, VIC, Australia


Office Administrator


I have worked in office support roles since 2007 after graduating from Bachelor of Business Management. I have worked for QBE as a Case Manager for 4 months, Relationships Australia as Client Services Officer and then Coordinator of Office team for 2 years and have been working in my current role as a customer service officer/receptionist for Echo Australia Inc for the past 1 year.
I have previously worked for Disability Works Australia as an Administration Officer for 2 years.
I have worked on a number of databases and file management systems. I am able to book and coordinate travel schedules and appointments with clients. I am also able to generate correspondence in a timely manner and mail merge documents to send.
I am computer literate, with a typing speed of 60wpm at an accuracy rate of 99%. I advanced knowledge of Microsoft Word and PowerPoint and Intermediate Knowledge of Excess.
I have used MYOB and Quickbooks during my schooling and whilst working for Jacqueline Homes.
I have a strong customer service background as most of my roles have on the front line.

Work History

Customer Service Officer

Echo Australia Inc

From May 2013

Job Specifications:
• Reception;
• screening calls/referrals;
• booking appointments;
• organizing and booking board meetings;
• in charge of organizing amenities;
• filing;
• photocopying;
• creating and distributing internal and external client correspondence;
• sorting and distribution of mail;
• resume writing and updating;
• client profile creation;
• applied for jobs on behalf of EC and clients;
• assistance with mock interviews for clients who are job ready
• sorting and organizing invoices for accounts department;
• assisted accounts payable department in electronic banking and payment of invoices;
• assisted administration manager in managing petty cash spreadsheet;
• supporting Echo team in Box Hill with ad-hoc admin duties;

Volunteer- Customer Services Officer

ECHO Australia Inc

From April 2013

Job specification:
First point of contact (customer service); sorting in-going and out-going mail/correspondence; organizing and responsible for maintenance of office; general administrative duties: up-dating resumes cover-letters; assisting as interviewer for client mock interviews; support and assisted team where necessary

Client Services Coordinator

Melbourne Family Relationship Centre

July 2012 - November 2012

Job Specification
• Oversee daily operations at centre;
• Provide ongoing support to practitioners and Administrative Team to maintain and ensure effective and efficient client movement and centre functionality;
• Heavily involved in Business Development (problem solving) and Financial Reporting; Lead Administrative Team to ensure professional and timely, conduct and service;
• Assisted with presentation to clientele when necessary

Case Manager

Workers Compensation Division

March 2012 - June 2012

Job Specification
• Customer Service for medical division;
• Case Management for 600 clients - 1 portfolio;
• Coordinated medical appointments and travel fares for clients;
• Assessed, reviewed and monitored client need for medical attention;
• Ensured client medical needs addressed;
• Managed correspondence;
• File management

Client Services Officer


February 2010 - February 2012

Job Specification
• Reception
• Provide Organizational & Administrative Support;
• Book & Provide efficient co-ordination of all appointments; dealing promptly with postponements and cancellations;
• Data Entry on CRM
• Filing
• Photocopying
• Binding of documents
• Maintaining stationery supplies;
• Processing of payments whilst appling RAV FRC fee scale appropriately;
• Maintain high level of discretion and confidentiality;
• Mail management;
• contribute to continual improvements;
• Assisted with reporting requirements;
• Report and handled petty cash;

Inbound Customer Service Consultant

Telstra Telecommunications Portfolio

December 2009 - February 2010

Job Specification
• Customer Service for Billing/Sales Department;
• Answered and attempted to resolve client queries about their account billing;
• Identify potential sales and sell internet, mobile phone, home phone packages;
• Worked to key performance indicators e.g. percentage of in house products and packages new and existing, meet required ratio of call work

Service Advisor

National Australia Bank

August 2009 - October 2009

Job Specification:
• Customer Service;
• Identify customers for use of telephone banking by verifying account details and personal information, then forwarding onto appropriate division;
• Make customers aware of voice recognition system and persuade them to register so as to ensure fast, easier, secure access to account information to enable more efficient use of telephone banking

Achievements: Exceeded target of enlisting customers to register for voice recognition and provided advise at meetings to enable team members to reach key performance indicators

Administration Officer

Disability WORKS Australia Ltd

May 2007 - December 2008

-VPSG Level 2
Job Specification:
• Reception;
• General Administrative Duties: Filing; Photocopying; Archiving;
• Responsible for overseeing state procurement budget;
• Involved in Business Development and marketing strategies to increase profitability and awareness, to ensure organizations sustainability;
• Monitored and provided feedback to Improve Databases, job specifications and Issued Documents: Quality Control/Assurance

RMIT University - School of Management

July 2006 - November 2006

Industry Based Project
Assignment was aimed at identifying a principle problem concerning RMIT School of Management WIL (Work Integrated Learning) Program. Team successfully compiled a report suggesting a best practice, comprehensive solution and outlined a basic course of action. As a result, suggestions were implemented late 2007 and gained a High Distinction in the course.

Office Assistant/Receptionist

Jacqueline Homes Pty Ltd

August 2003 - January 2004

Job Specification:
• Reception;
• General Administrative Duties: Filing, Photocopying, Archiving;
• Coordinated schedules;
• Organized Board Meetings;
• Assisted in maintenance of books using Quickbooks (data entry: entering invoices, following up late payments; filing etc);
• Organized Correspondence and template letters and emails;
• Support and assisted team

Junior Domestic Travel Consultant


July 2000 - December 2000

Job specification:
Organized bookings; Distributed Travel Brochure and Organized Presentation of Brochures; General Administration;

Customer Service Representative

August 1998 - October 2003

Job Specification:
• Customer Service;
• Responsible for security at Fitting Rooms;
• Cash register operations;
• Merchandise presentation and replenishment as required;
• Trained new staff;
• Coordinated inter-store transfers;
• Informed customers of new products and their benefits

Achievements: Recognized for achievement in customer service standards, positive approach to teamwork and self-motivation and initiative

Qualifications & Certifications

Business Management

RMIT University

Business Administration

Swinburne TAFE

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