Ntsontso - Export Controller - Johannesburg, South Africa

Olwethu Ntsontso

Johannesburg, South Africa


I have worked as an Export Road Clerk for 7 years for a Transport Clearing and Forwarding company (Value Logistics), Countries Exporting for was Botswana, Namibia, Swaziland and Lesotho. Exporting home use goods. Duties were to Frame Import docs (IM4) on a program called Asycuda, Framing Export docs on a program called Compu-Clearing, Making sure drivers bring back the POD's with GRN numbers. Sending POD's to customers to avoid delays of payments with accounts. Dealing with customer complaints, dealing with returns. And daily reports of how many trucks has been dispatched as per destination.

Currently working as an Export Controller(Customer Service Representative) company name Avery Dennison a manufacturing company, manufacturing of label paper selling them to Printing companies, also manufacturing reflective material and road signs. Duties involve Order management, Approving LC (Letter of Credits) from customers, negotiating rates with different Forwarders/Transport, approving invoices for sent by Forwarders and send them to accounts for payment, Preparing Proforma Invoices, Prepare Cross trade shipments, Preparing Packing list, Preparing Commercial Invoices,Preparing material forecasting and send it to Procurement department, Tracking shipments daily with forwarders and give customers constant feed back till orders arrives at the final destination, Ensuring of accounts payments from customers and send the report to accounts department, Prepare weekly sales re


Export Controller


Customer service, Forecasting Material, Order management, approving L/C (Letter of Credit) Negotiating rates with Forwarder/Transporter, Approving invoices from Forwarder and send them to accounts for payment, Ensuring orders gets to customers on ti

Work History

CSR/ Export Controller (Customer Service Representative Export)

Avery Dennison

From July 2011

DURATION: July 2011- Current Job
DEGSINATION: CSR/ Export Controller (Customer Service Representative Export)
DUTIES: Prepare Pro - forma Invoices
Order Management (Processing orders on company system)
Submitting Orders to Production & Planning
Internal Sales Assistant
Prepare Cross Trade Export Orders
Handling Sales Order Queries
Prepare Material Forecast for customers
Weekly Sales Report
Invoicing Sales Orders
Capture and Invoice Freight Invoices from Transporter / Freight Forwarders
Prepare all Export Documentation as follows:
Letter of Credits, Delivery note, Invoices, Packing list, Commercial Invoice
Ensuring orders has the required licence documentation as per various countries requirements eg SONCAP/SADC Certificate /Contra Macra
Negotiating freight rates with Transport/Freight forwarder Companies
Updating Customers with the status of their orders
Tracking Shipments on a daily basis till customer gets/receives their order
Verifying invoices to be paid sent by Transporters/Forwarder
Ensuring Pre- payments orders are sent to Accounts department and
Allocated to customers account
Working hand in hand with Despatch, Production, Sales representatives
& Procurement Department on a daily basis
Month End report for Finance Management as follows:
Each and every order what type of payment agreement?
Have customers paid; send proof of Export documents for Vat reruns to
Liaising with banks for Payment confirmation and sending
Documentation for L/C documents & Solving client's queries
Prepare Credits Notes when needed
Countries exporting to: - Zambia, Madagascar, China
Namibia, Mauritius, Netherlands, Europe, Uganda, Nigeria,
Botswana, DRC, Tanzania, Kenya, Malawi,
Mozambique, France & Zimbabwe, (any country we get an order)

Customer Service Excellence Program


OPERATIONAL TRAINING COURSE: One day Training on Inco terms 2010 with JCCI
OPERATIONAL TRAINING COURSE: Export Management Certificate Course with JCCI (04.03. 13-09.03.13)
(International Trade 05.11.13)
OPERATIONAL TRAINING COURSE: Customer Service Excellence Program (20-21 Nov 13)

REASON WANTING TO LEAVE: Career Growth & Self Development.

Export Clerk (Road Freight)

Freight Forwarding

August 2005 - June 2011

DURATION: August 2005- June 2011
DEGSINATION: Export Clerk (Road Freight)
DUTIES: Framing Export documents (On Compu-Clearing Program)
Framing Import documents (On Ayscuda Program)
Daily drivers report: finding out the delays or problems they
Encounter in stores when delivering and on the Road
Liaising with Border Customs officials & Clearing agent
Dealing with Clients Externally and Internally
Handling Clients complaints and solving them
Ordering Stationery and Controlling
General office administration e.g. faxing, photocopying etc.
To ensure submission of Tariff Code by suppliers
Capturing Suppliers Invoice in the Company's system
Daily filing for each Vehicle Despatched
Preparing Road Manifest
Preparing Collections and Returns paper work
Completion of all relevant over border documentation
e.g SAD500, 507, 501 IM4 and EX8
Ensuring of the proper description on the Supplier's invoice
Updating customers when their consignments being despatched
For delivery
Countries Exporting to Swaziland, Botswana, Namibia
And Lesotho.
Monthly report to Suppliers (For what they have sent and when (Was the consignment delivered to final destination and send POD)


Personal Assistance to Project Manager

Go- Open Source Campaign

June 2004 - July 2005

DURATION: June 2004- July 2005
TYPE OF EMPLOYMENT: 1 Year Contract Promotion Campaign (Software Program)
DESIGNATION: Personal Assistance to Project Manager
DUTIES: Daily diary management
Travel arrangements locally
Handling petty cash
Booking Venue at the Malls with Centre Management for Promotions purposes
Organizing Transport for staff members
Organizing meetings (Small number of people 10-20)
General office administration work: e.g. faxing copying etc.
Reason for Leaving: 1 YEAR CONTRACT
REFERENCE1: Mr Sifiso Mkhize
COMPANY: Avery Dennison
POSITION: Export Sales Manager
CONTACT: 011 444-0404/07442100523

REFRENCE2: Mr Lucas Sibeko(Export Department Supervisor)
Mr Ben Phoroe (Export Manager)
COMPANY: Value Logistcs
CONTACT: 011 929 6700

REFERENCE3: Ms Tjipo Malebogo Mothobi
COMPANY: Go-Open Source Campaign
POSITION: Project Manager
CONTACT: 083 560 5454

Qualifications & Certifications

Roodepoort College


Roodepoort College

Skillpages has been acquired by Bark.com!

Bark.com is pioneering the way people find local services. Skillpages is the world’s premier directory of service providers.

Find out more

Supported Countries
Choose your country