Aina - Customer Service - Regina, Saskatchewan, Canada

Olusegun Aina

Regina, Saskatchewan, Canada


Customer Service


- Possess skill for identifying customer needs and presenting appropriate company product and support service offerings.
- Demonstrated ability to gain customer trust and provide exceptional follow-up, leading to increased repeat and referral business.
- Track record of assisting in survey design and implementation of reporting procedures that reduce labor costs and improve customer-satisfaction ratings.
- Expertise in resolving escalated request or complaints with highest degree of courtesy and professionalism within one call resolution.
- Possess exceptional interpersonal skills including fluent verbal/written communication, analytical, logical and initiative with drive to absorb technical knowledge quickly.

Work History


BEST BUY CANADA – Regina, Saskatchewan

July 2012 - December 2012

Recruited to provide top-notch service and technical support to both in-store and on-line customers, regarding computer and related products. Contributed to increasing customer membership by 10%, while assisting in execution of aggressive sales plans.
Daily duties include
- Sells the customer a complete solution through effective selling techniques and expert product knowledge
- Perform day-to-day retail store tasks such as order request, invoicing, bookkeeping, merchandising, product handling, inventory control, restocking, staging delivery, shipping/receiving, processing paperwork and maintaining information files according to company standards
- Listening to customer requests and in creating the best solution for the customer effectively uses CARE PLUS and Product Service Plan (PSP) and Product Replacement Plan (PRP) selling processes.
- Provide support regarding product features, accessories, sales promotions and any other duty directed by my supervisor.


OAA VENTURES – Ibadan, Nigeria.

February 2003 - November 2011

Handled web designs, graphics and printing services. Designed, hosted (Linux) & maintained oaa ventures company website utilizing html/php/css & Dreamweaver web-tools. Support sales promotions, gather, analyze, report weekly/monthly sales & service statistics. Accomplished above website as a back-end to our support services.
Daily duties include;
- Implementation of card personalization systems.
 Sales/supplies of computer peripherals hid global (Fargo) and zebra consumables.
- Provide technical information, advice or guidance to customers pertaining to implementation of card personalization systems and data entry.
 Provide information to customers regarding the company full range of products and services accordingly.
- Maintain & update filing, inventory, mailing, order materials, supplies and database systems, either manually or using a computer.
- Process and prepare documents, such as personal, business or government forms and expense reports.
- Implemented photo Id. Badge for Nigerian Institute of Science Laboratory Technology, Ibadan-Nigeria, Heinemann Education Books of Nigerian Plc., Osun State College of Education, Ilesha, Nigeria etc.
- Prepare written responses to routine enquiry including correspondence, reports, drafts, memos, and emails.
- Facilitated employee in-house training programs.



March 1992 - April 1996

Served as support personnel for a leading data processing management system company that provides computing services & hardware sales. Interact effectively with clients, developers and end users to expedite support activities. Developed and maintained modules to improve functionality & performance of in-house commercial applications. Accomplish improved functionality & performance for stock control, author’s royalty and insurance packages. Test application and create user documentation in accordance with guidelines and specifications.
Daily duties include;
- Responding to customer request, complaints, inquiries concerning services, hardware, billing, software, orders, delivery and troubleshooting
- Liaised directly with suppliers/contractors/vendors as regards purchase order request, deliveries, invoice matching and pay documents.
- Offering solutions where appropriate with the objective of retaining customer’s business transaction such as activation of new customer account or protect/collect revenue and adjust customer account.
- Recommend according to customer needs on product features, accessories, upgrades, rate and protection plans.
- Facilitate workshop/seminar training programs.



November 1990 - November 1991

Undergo training in programming using dbase.
- Constructed a flowchart design, developed, implemented & documented a stock movement and inventory tracking system

Qualifications & Certifications

Keyboarding Level I Course

SIAST – Wascana Campus Regina, Saskatchewan

Microsoft Office Specialist 2010 Certification

INTOUCH CAREER COLLEGE – Regina, Saskatchewan

Bachelors of Science Degree in Computer Science


2 Years Mathematics Undergraduate Course


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